Philadelphia, Pennsylvania
Featured Not resolved
Billing Practices
Customer service
Product or Service Quality
1 comment

I signed up with Verizon and had installation 08/01/215. I called about the 79.99 price but was told for 10.00 more I could get the 50/50 fios.

It comes with a contract however. I agreed. Verizon installed service literally 2 days ago and at which point I learned I only have like 40 channels none of which I watch. Not even the basics that comes with cable such as BET ABC ETC apparently that is 15.00 more however for just several more channels..

who does this. Since when does a cable company charge per channels for channels that are not even premium like HBO or CINEMAX. I had no idea of course until AFTER the installation and the contract was signed.

I have been trying to get this straightened out since August 1st immediately following the installation to no avail. I am now on hold again waiting to speak to customer service and it's already been a 30 minute wait..

Reason of review: Pricing issue.

Preferred solution: Let the company propose a solution.

Verizon Pros: Person who did installation was honest.

Verizon Cons: Cannot reach rep, Poor channel lineup, Waiting time, Lied to.

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Waltham, Massachusetts, United States #1017203

Have had a year and a half of lies from Verizon. Sorry you got tricked into doing business with them.

Please complain to your state Attorney General as I am going to do on Monday.

My unbelievable story with them: Verizon Fios the Nightmare.

Good luck.

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