State: Maryland Product: Verizon Fios Bundle Clear all filters (1 of 28 reviews match)
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Verizon FIOS customer service fail!

2.8
Details
I wanted to upgrade my TV portion of my triple play. I wanted to pay them more money. But when I checked into my options online, imagine my surprise when I saw that they offer less expensive plans to new customers than they will offer to existing customers. I don't want a better price, but if they offer a price to a new customer shouldn't they match that price to an existing customer? No, apparently they don't think they should. They seem to believe that an existing customer should pay a premium to be their customer. So when my current deal expires, I'll switch to a different service provider.
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Review
#953493 Review #953493 is a subjective opinion of poster.
Service
Verizon Fios Bundle
Pros
  • Picture quality and internet speed
Cons
  • Customer service policies
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Extremely Poor Customer Services
  • Verizon Fios Customer Service

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