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trying (STILL on hold) to actually talk to a live person in customer service!! WHY is this so difficult??

Reason of review: Poor customer service.

  • cell phone server
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Anonymous
#1802826

Once upon a time Verizon Customer service was good. However, now it is crap just like most big companies.

Not enough representatives for their current base and they have adopted an inane digital assistant just like all the other companies that do not want to talk to you. Digital assistants do little but make you so frustrated you will hang up or waste time with them.

Do all company CEOs today drink the same screw you tea? I think they are all incompetent only worrying about their benefit package and stock options.

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