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I have been a Verizon customer for many years (3 cell lines), never missed a payment. 4-3 years ago I signed for paperless billing i.e.

I signed into my account each month with anxiety to see what the monthly rip-off bill was and pay it from my bank using "bill pay". The HORROR STORYstarted last month when my family decided to move our business to a NON-CONTRACT company. As soon as the new provider transferred the phones number's Verizon CLOSED my access to my web account. THEY NEVER sent a final bill (they have my email and Advertisement never stopped), instead they bombarded my home and cell phone with calls from a collection agency (855) 849-****, 2-3 times per day!!

It really sounded like a scam: asking for the 4 SSN. Doing a web search I find out they were from Verizon, I called their CSR and they transferred me to a very remote connection kind of simplex type (only one can talk at the time) he said he was in Seattle after paying the bill I still got one of their tortuous call that same night at 8:38 PM!

It seem they never lost the AT&T monopoly customer no-service bad habits. Conclusion: NEVER SIGN paperless bills with Verizon you will regret it when you leave them even you are a good customer (I don't think they know what that means)!

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Guest

I left Verizon due to them ripping me off off on my monthly bill ($50 more a month than my new carrier). They did not send my final bill for about 2 months and then started bombarding me with calls regarding it.

I told them I haven't gotten the bill and they said they would send it. a few more calls came in and then they died down. After the weekend, they started right back up again. Verizon can suck it.

My new carrier is paying my ETF's anyway so enjoy that check, I DIDNT PAY IT! HAHAHAHA

Guest

Well, I do not know if this has happened with any one else but according to the "customer service" person with whom I was connected after following the prompts for the technical support section that all calls before they go to the specialized section that you think you are being directed go to the general customer support section for the whole company. If that person is not able to resolve the question(s) then it as in the case of technical assistance is bumped up to the tech support.

I thought this was logical as I was asking for support for common product features that if the person I was speaking with was with the technical support unit as a customer services representative they should have been asked numerous times and instead of having to be put on hold or the representative having to look at the computer for the directions. I mean the instructions I needed were for basic functions that have not changed since day one. The responses that have been posted seem to support this as no one ever seems to be aware of any previous problems or situations that can easily be resolved to every one's advantage if things were put into perspective. I told the general customer support representative that Verizon in the manner it operates makes the clerks appear to be inept.

So it seems that regardless as to which prompts you hit on the phone you get connected with someone that just as might as well be someone taken Shanghai style off the sidewalks of any place in the world.

Remember that when ever you have to call them for information it is a situation that puts you potentially at odd with them so get the name of the clerk and their employee id number before saying anything further. I remember when I first subscribed to Verizon and past the time of the first contract and unknown to me changed to another plan. The clerk would not do anything about it so I calmly asked for the supervisor and at first there was some hesitancy as the supervisor was not on duty. I calmly asked for the representative that I wanted to speak to a supervisor, that I am certain that with all the people at their call center it was not operating without some form of supervision and that she could either find me a supervisor right then and there or deal with the consequences when I called back and reported her behavior.

When the supervisor came on the line as soon as she introduced herself and I asked for her to confirm her name and the manner in which if there was any need for reference to the recording for that call at what location was she located. The I said calmly but firmly that Verizon was just one call away from me cancelling my service. Did she understand how upset and angry I was. With the silence I asked for her attention and repeated my statement then added all you have to say is yes or no.

Do I have your attention. I stated what was the problem and then repeated that Verizon was just one phone call away from me concealing my service. And added that now whenever Verizon is brought into any conversation I overhear or become part of that I will always be reminded of this phone call.

Did Verizon want this type of name and customer treatment recognition? All was corrected in a matter of minutes.

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