Kernersville, North Carolina
Not resolved

i went to the store on Sratfor Road in Winston Salem to purchase a apple phone since you where doing the 200 trade in I had a note 8 perfect condition, but thats not issue as much as one of your represenitive of verizon came over to help ( i thought) told him i was looking for the apple phone11's he said why do i want to go to apple that i had a better phone?...because i want one again he said i had a good one by this time i was showed nothing about the 11"s explained it to me etc... a black girl came in and he left me went to her and left me standing, my husband said what the heck...i said well i thought we got away from being a different color i am white he was black and racist actions from your store has really ticked me off, i have been with verizon since 2013 i wont havter this incident after i went through pure heii and numerous times on the phone to verizon and you can see that when you pulled up my account, i guess i will leave after this horriable experience and will not recommen you to anyone just tell them my expierence and advise them to go somewhere else...they should have paid me for all they put me through they dont have their advertised colors, wanted me to drive 50 miles to get a phone list goes on...not wasting time with it all

Product or Service Mentioned: Verizon Apple Cell Phone Upgrade.

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