Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
0 comments
1.3

After receiving notifications on my cell phone and tablet that my account was being accessed by another device I attempted to reset the password. I couldnt remember the answer for the secret question, so I requested to reset that also.

When I attempted to tap the reset key nothing happened.Tried numerous times. On one of my following attempts to reset the password and secret question I was asked to verify my phone number or user ID. The information was totally incorrect, so I was afraid our account had been hacked.(Screenshot included) Tried to contact Verizon by phone and was put on an automated answering system. In order to set a time for a call back, I had to log into my Verizon account, which I could not do without the correct answer to my secret question.

The Catch 22 of Verizon. Any help would be greatly appreciated.

Product or Service Mentioned: Verizon Customer Care.

Preferred solution: Deliver product or service ordered.

Verizon Cons: Lousy customer service.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Verizon Reviews

  1. 602 reviews
  2. 272 reviews
  3. 143 reviews
  4. 30 reviews
  5. 18 reviews
Verizon reviews