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I had a low battery signal on my unit. I called Verizon and was instructed to buy a battery for $50.

They sent me the battery. I am a senior citizen with arthritis and I could not remove the terminals from the old battery. I called Verizon, waiting the usual 20 minutes, and spoke with a man who said I could order a service call for no charge. The technician came and installed new equipment that doesnโ€™t need a battery backup.

So I called Verizon and waited on hold again for a woman who agreed to send me a label to return the battery and get my money back. In the meantime, the man I spoke to said I needed a new router. I asked if it would change anything in our system and he assured me that it would not and further that it would make my internet faster. I received this router.

I plugged in everything like it was on the old router. My husbandโ€™s computer then didnโ€™t work. And there was no difference in speed. I am returning the router and the battery.

In the future, if you are going to change the equipment, please donโ€™t make me buy something that wonโ€™t be needed.

If you want to change out equipment, please donโ€™t tell me itโ€™s easy. It is not.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Full refund.

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