I had Verizon home interenet and Phone since 2013, the first five years were golden. Then I had to go out of town for work and was not sure if I was going to sale my house or not.
Well, I did not, the entire time I was away I only had my interenet shut off for two weeks, the workers kept saying they would give me a lower rate to come back, which they DID NOT, The charged me for all kind of additional fees and I got my service back on the end of December and January I was billed twice once on the fourth and again on the 31st. Mind you $150 in January! Well, that wasn't bad enough but I was taking online college, and every time I tried to log on and or submit an assignment, I lost connection, I called various times and spent hours trying to get help. They finally agreed to send a tech out to my home but couldn't do it for two weeks.
OK, so I wait, two weeks come and they cancel the appointment, thier excuse is always were too BUSY! So I called and said you need to get a tech out here they said ok, between 8 am and noon, I waited, and guess what? NO TECH, again, they were, too busy, But the bill came! I kept calling, holding for hours, and the hold message tells you to go online,which is a laugh because If I could go on line I wouldn't be calling you!
I talked to these people and they were rude, pass the buck and never did a thing! One supervisors said, I can't do anything because a ticket was never entered, ARE YOU KIDDING ME? I call in and because your workers dont log it into a ticket you can't not help me. Well, here is the best part one day I come home to find on security camera a Verizon rep in suit ripping the cable out of my house and throwing it in my front yard!
I called again, and they gave me another horse and pony act, I told them send me a box, to return your router! I will not pay them another cent for such awful service!
Product or Service Mentioned: Verizon Internet Service.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Full refund.