Verizon - Horrible customer service. Horrible communication very misleading

I am currently with a mobile service provider and was trying to change to Verizon to add 3 lines for myself as well as my family members. I have been trying to do this for the past two weeks with Verizon and have gotten nowhere.

First, I did it online, spoke to a representative, and said everything was a go. Come to find out, it was not. The lack of communication is horrible. One person doesn't know what the next person is doing, going back and forth, needing different verifications, my information being sent to the fraud department for no apparent reason.

I thought all of that was cleared up, but it was not. So then I went into a store, waited over an hour, was not serviced or helped, or even acknowledged. I left that store, tried again online, still unsuccessful. At this time, we're in week number two.

I then went to another store that promised they would be able to handle everything. Once I explained everything over the phone, I was still unsuccessful. As of yesterday was my last attempt, and I was on the phone. Actually, I was online with a representative for about 3 hours trying to make this go through.

Everything was a go. I got my confirmation. They did the credit check; everything was approved. I made my down payment on what was required for those lines of service, and I got my receipt with a promise that it would be expedited and shipped to my home today.

Once they told me I was unable to pick it up from the nearest store, the deadline was 8 PM for delivery. I noticed it was getting close to that deadline. I checked and didn't get any notifications. Finally, I went on the website and saw that my order was on hold for further information.

Once I got through on the phone line, I was told that my order was due to be canceled with no explanation. Once I asked them to give me more specific reasons, the representatives all of a sudden acted as if they could not hear me or that we had a bad connection and hung the phone up on me. I have gotten nowhere with this service. I've gotten nowhere with any management team.

No one has helped. I still have not gotten a refund back as of yet, and no one is giving me a reason as to why I have not been able to get this service.

This is completely unacceptable and left a horrible taste in my mouth for this company, especially being a company of that large capacity. I don't know if anybody else out there has experienced any bad or fraudulent activities such as I have, but this is a bad, bad experience, and I will tell anybody to think twice before going to Verizon.