This is by far the worst experience with any cable/internet company our family has ever had. We were on a $50 plan that included only internet and house line, the plan was supposed to expire in 2019.
Somehow, in February of 2017- Verizon changed the price on our plan and started charging us $120 (plus taxes.) Our automatic bill pay is scheduled to pay on time and always pay the exact amount every month. We started receiving letters 2 months after the change, letting us know that we owed over $300 and our account needed to be paid in full. We made the calls (over 90 minutes on the phone) repeating ourselves multiple times to different customer service reps. The final outcome was obviously that they were wrong, they would put in a ticket to correct the issue and call us back to confirm.
Fast forward to November, 2017. The same situation, spoke with incompetent managers and customer service reps that told us they would fix the issues after hours and multiple calls on the phone. Months and months of the same situation!! They cut off our internet multiple times, apologized but NEVER fixed the issue.
We currently "owe" over $500 because of their mistake. All of the reps can read the notes and see how many times we have called to rectify the issue, but the only way they wanted to fix it is by giving us a new plan that increased our original plan by more than double. How does that make sense?
Why would we be okay paying more than double for the same service? Worst company ever!
Product or Service Mentioned: Verizon Internet Plan.
Reason of review: Poor customer service.
Monetary Loss: $600.
Preferred solution: Full refund.
I liked: You are a bunch of overcharging crooks.
I didn't like: Verizon at all, And the lack of appreciation for our years of service, Deceitful pricing, Fraudulent tactics.