Not resolved
1.6
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
0 comments

It took me 3 Days to try to get my bundle service restored!!!

First day I spoke to Ken and he claim that I had a block on my acct due to a suspension. Which I couldn't understand why because I paid the full amount of the collection pending which was $327.68 + my current bal which was $75.65 that I paid few days prior to me calling. Ken came to the conclusion that he'll call me back the next day (11/08/16) at 3:30pm to place an order due to the fact that the finance department that he needed to speak to at the moment was closed.

Second day, It's now 3:45pm and still no call from Ken, So I called Verizon back to speak to a rep. Unfortunately, I forgot her name and the other lady from the finance dept that I spoke to. Basically, there was still a block on my acct because I was suppose to call in to confirm that I made that payment for the collection amt pending, Although I did get an email stating that they received the payment. Keep in mind I made that payment directly with Diversify Consultant! So the finance dept. took the block off the acct and said in 24hrs I'll be able to place the order with the rep. Then, we came to the agreement that the rep would call me back the next day (11/9/16) at 3:30pm or by 4:00pm the latest but of course that didn't happen.

Third day, I called while I was at work and A rep name Kyle received my call had attempt to help me but i'm assuming he was new or clearly doesn't know how to do his job because we were on the phone for exactly 58 mins. and during that call I was placed on hold numerous of times and for a long amount of time each time to the point that I forgot I was on a phone call then when I tried to get his attention he was saying that he's having issues on his end and he'll be with me shortly, 15 mins went by and I got upset to the point that I asked can he transfer me to someone else that'll be able to assist me because he's taking forever and not much is getting done by him keeping me on hold, his response was No, he wasn't able to transfer me to a different rep but he's in the process of placing the new order and if I like I can just call back. So I hung up and did just that.

Now I'm on the phone with a new rep. whose name I didn't get to ask because I started off expressing my frustration and then I was told he's going to transfer me to Finance dept.... Please keep in mind that I've been getting transferred back and forth to this finance dept that can help me restore my services so I keep getting told to call a Customer Service Rep, but neither one of them can do their job!!!!

I get transferred to Finance Dept. and then get transferred to another Rep by the name of Paul. Paul really tried to help but what bothered me the most is the fact that I explained the situation to him and then I mentioned that I'm at work trying to get this done ASAP but the call with him ended 1hr and 46 mins later!!!!!! Does it really take a customer service that long to help restore a bundle service? That's just ridiculous!!! Then during the last couple of minutes of placing the order he mentions that he must charge me the activation fee that I had already paid before my services was restored!!!! To put the icing on the cake, he had the nerve to say he hope he provided the 5 star service to me, what a joke!!

This reviewer shared experience about "finally getting my service restored" and wants this business to read this review and look into the issue (if any). MRENE is overall satisfied with Verizon and uploaded a picture. The most disappointing about verizon fios bundle at Verizon was customer service, awful customer care and waiting time , but reviewer liked pricing. Reviewer wants customer support to reach our to him or her for further discussion of this matter.

Also, you can continue reading comments about Verizon.

Check out the best and the worst companies in Telecommunications category for more informed decision or compare Verizon to other companies on our site.

Had an Experience with Verizon?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

BS Speed Tests for Verizon FIOS Internet Verizon "I pay about $100 per month to get 75mbs down / 35mbs up speeds from Verizon FIOS. They don't deliver what they say they will.This tool is what Verizon..." Read more VERIZON FIOS RENEWAL - BAIT AND SWITCH!!! Verizon "VERIZON FIOS COMPLAINT – Bait and Switch!! So Yesterday I logged into MY VERIZON FIOS account to review my account. I saw that Verizon wanted to get to me to..." Read more Verizon - Terrible service tech's and customer service Verizon "Service tech apparently decided to do work on the box located right outside my front yard. The tech left the property without returning the box to its original state...." Read more Verizon - Tv Service Review from Midlothian, Virginia Verizon "After experiencing what I just experienced with a Verizon consultant I feel I need to share my story. I was a consultant for Verizon landline for five years from 1998..." Read more Aliexpress - Customer service is horrible. Aliexpress "I ordered Par 56 led swimming pool lights. They started leaking within a few days of installation. The seller warranty is for 2 years. The seller does not respond to..." Read more Yamaha Motor - Corrupt Yamaha four stroke F115 outboard engine 2013 Yamaha Motor "I purchased 2 Yamaha four stroke F115 outboard engines from Yamaha dealer in Abu Dhabi " Alyousuf " October 2013. Regular and timely service done with them with no reported..." Read more Color By Pascale - Order Never Recieved Color By Pascale "Hello my name is Renee Anderson-Cook, and I placed an order on June 2nd 2017 for three different lip color shades to be delivered to me. I paid $17.97 for..." Read more GlassesUSA - Sent me broken glasses, with wrong prescription. GlassesUSA "The Progressive Lens sunglasses I ordered from Glasses USA arrived broken. One lens was completely out of the frame, rendering them unwearable. When I called to report this problem, I..." Read more