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Verizon remains in operations in Russia despite the Russia-Ukraine war.

Verizon - Horrible Billing Practices and Customer Service

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1.5
Updated by user Apr 30, 2024

I have cancelled 2 of the 4 lines of service that I have with them, they asked me why and when I stated my reasoning they had nothing left to say but one moment while we cancel those lines. No attempt to save or remedy. Perfect reflection of the lack of customer service that I was reporting

Original review posted by user Apr 23, 2024

I had spoken with an agent that had made changes to my account and set ups a payment arrangement. She ensured me that I would not be disconnected.

A few days later I am in the middle of a shared car ride with a rider in the car and my phone gets cut off leaving me with no access to the platform to complete the ride or data for the maps I was using. I get connected to the billing line that is telling me confusing information via the A/I chat bot and I ask for a representative who then tells me totally different information from what the robot had just provided and sets up my payment arrangement to enable my phones to be reconnected. This was a $10 payment assistance charge for the mistake made by one of the reps of Verizon. Almost 2 hours passed and my phone was still disconnected.

I had to call 3 more times after being charged $10 for the first customer service rep to not do it right. I ultimately had to get connected to a supervisor who went in and corrected the mistake and instead of acknowledging that the rep that they were charging me $10 to get help from had made a mistake she just hung up on me. This is ridiculous.

They already over charge for the service and I was ok with that before because Verizon at one point offered great customer service. Now I can go get the same level of crap customer service for half the price from a competitor that runs off the exact same cell towers and offers the exact same coverage.

User's recommendation: Go with a different carrier!

Monetary Loss: $250.

Preferred solution: I'd love to get the reactivation charges back $60x4 lines- and the $10 charge for the agent to not do the job correctly .

Verizon Pros: Post billed accounts.

Verizon Cons: Customer service, Billing practices, Price, Contracts.

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... and you still got disconnected.

Punchline : you're angry. Talk about putting spin on something. Pay your bills, deadbeat, or don't contract services from legally operating businesses and stiff them for payment. It's not their doing that you defaulted on your obligation.

Net you sat there and gabbed on that phone and sent hundreds of text messages and now you want it all for nothing.

Loser. See you in court.