State: Florida Product: Verizon Home Phone Service Clear all filters (2 of 18 reviews match)
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Verizon - Home Phone Service Review from Fort Lauderdale, Florida

My mother-in-law law has verizon home service she is also dying of Lung cancer about three weeks ago she lost phone service about 7:50 pm on Saturday night we called to report it and found out there is no service person to check/repair your phone on weekends.It took verizon until the following Wednesday to get her service back on again.It would have been extremely bad had she needed to call the rescue squad or some one for help.I thought verizon was an outstanding company but not anymore.
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Review
#681659 Review #681659 is a subjective opinion of poster.
Service
Verizon Home Phone Service
Reason of review
Bad quality

Verizon - HORRIBLE CUSTOMER SERVICE!!!

1.0
Details
What in the world is going on at Verizon? I tried their silly online “help” to get support for my home phone service and all it does is try to point the problem to my equipment. Come on! Believe it or not, your customers are not *** and if we try to contact you for help we don’t need to be treated like idiots. Then when I decided to call customer service, they still tried to state it was my equipment and treated me like an ***. I OF COURSE disconnected everything and plugged in my non-electric phone only before attempting to contact them and still had no DIAL TONE!!!! And the final straw was when their agent told me to “GO OUTSIDE” and plug in to my “box” outside!!! Are you kidding me??? So you are telling me that anyone who wants to, has access to my phone service from outside – that’s insane! Plus here it is storming at my house and this person on the phone wants me to go outside and plug a phone in the box while it is raining!!!! Horrible, horrible, customer service!!! Verizon should be ashamed of their customer service. Time for me to look for another phone company who WANTS my business.
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Review
#671780 Review #671780 is a subjective opinion of poster.
Service
Verizon Home Phone Service
Cons
  • Automated customer service
  • Customer service
Reason of review
Poor customer service

Contact Verizon Customer Service

Website:
www.verizon.com
Mailing Address:
P.O. Box 291089
Columbia, South Carolina 29229
United States
Phone:
(800) 922-0204
All Verizon Contacts

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