Verizon Reviews in Saint Petersburg, Florida
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(3 of 2563 reviews match)
Verizon - HORRIBLE CUSTOMER SERVICE!!!
What in the world is going on at Verizon? I tried their silly online “help” to get support for my home phone service and all it does is try to point the problem to my equipment. Come on! Believe it or not, your customers are not *** and if we try to contact you for help we don’t need to be treated like idiots. Then when I decided to call customer service, they still tried to state it was my equipment and treated me like an ***. I OF COURSE disconnected everything and plugged in my non-electric phone only before attempting to contact them and still had no DIAL TONE!!!! And the final straw was when their agent told me to “GO OUTSIDE” and plug in to my “box” outside!!! Are you kidding me??? So you are telling me that anyone who wants to, has access to my phone service from outside – that’s insane! Plus here it is storming at my house and this person on the phone wants me to go outside and plug a phone in the box while it is raining!!!! Horrible, horrible, customer service!!! Verizon should be ashamed of their customer service. Time for me to look for another phone company who WANTS my business.
Verizon Home Phone Service
- Automated customer service
- Customer service
Reason of review
Poor customer service
Verizon Executive Contact Info Bob Barish Senior Vice President & Chief Financial Officer email@example.com One Verizon Way Basking Ridge, NJ 07920-1097 ph: 908-559-1629 fx: 908-696-2156 William Barr Executive Vice President & General Counsel...
Verizon review in Saint Petersburg, Florida: Customer Service...NOT!
I just spent over 20 minutes trying to get a 'live' person to no avail. I was trying to get thru to someone since they started charging me for DSL service I NEVER ordered. I had spoken with a sales rep about a bundle package, but never ordered it, but yet now I'm being charged for it. What did I do? I called a local # for Bright House (who I already have cable with) and ordered the bundle package from them! How nice it was to get a live person on the line in a minute or 2 and complete my order. Verizon also has an 'unpaid' bill on my credit report that was paid over a year ago and still shows up as being unpaid. *** VERIZON!!!
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