Verizon - Double billed at cancelation. No refund in sight.
Verizon Fios/Internet/Telephone services all cancelled on 9/8/10, All equiptment (cable boxes and modem) sent back per instructions from Verizon Representative. Payment for service through 9/21/10(362.00)is debited from my account 9/13/10 as normal. Call to find out when credit will be issued and Rep says only the phone was cancelled. He will cancel all remaining services retroactively but can only go to 9/10. A final credit will be issued on the next statement on 10/10. Statement from 9/10 arrives bills me through 10/9 and issues a credit for 9/8-9/10 through 9/21. Because I am on auto-pay and paperless billing my payment on 9/13 was not credited on the 9/10 statement that bill (428.00) was charged to my account 9/30.
After talking to dozens of reps from different department I was finally told today 10/14 that my account was not "officially closed" at this time but should be any day now and to expect a refund in 6-8 weeks.......weeks!
Lesson learned. Back to the old fashioned check writing task for me.
Review about: Verizon Phone Service.