I've spent about 3 months and countless hours on the phone trying to solve a Verizon backup problem.They converted my account from the old backup system to the new Cloud Support right in the middle of my needing to restore my files.
I lost connectivity in the middle of a restore session. It's been a nightmare ever since: * Got caught up in some kind of server outage issue that they had and could not even log into my own account * Have to re-explain the issues every time * Finally, am able to log into my own account but none of my backup files are there. * Impossible to call this group directly; always have to be transferred. Latest hold time was 35 minutes, only to have been forwarded to the wrong department AGAIN.
* Some people at Verizon don't even know they have a Cloud Support Group.
* Always say they will call me when they have a fix or with an update; never do.* Refuse to just locate my backup files and send them to me.
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