Does Verizon have a "Customer Service" Department?
I was told FIOS WASN"T available in my area when I moved in, they installed DTV. 90 days later visiting the store I found out it was available all along. Now I'm being billed for both DTV and FIOS for the same month, an early termination fee from DTV that Verizon said would be waived.
I have made several calls and just get passed to another person who can't help. I've always paid DTV with my Verizon bill, now I'm being told Verizon has nothing to do with DTV and I have separate bills. What a SCAM!
They only have all the answers until they hear YES.
And WHY ask "is their anything ELSE you can do for me today? When u didn't do anything to help!! Where is the Customer Service Department? Someone needs to be trained to do more than push a button to transfer you.
MAYBE the CAN HELP! IT"S ALL A SCAMM! TOO MANY PEOPLE HAVE BEEN MISLEAD!
I was promised the card as well, we'll see?
Monetary Loss: $497.