Van Buren, Ohio

I have been a customer of Verizon Wireless for 10 years.I purchased a broadband from them two months ago and the cord is already broken.

I went back to the store of purchase and asked them to switch out the cord. The supervisor, Chris, refused stating it was damaged. The broadband has barely been used. I have a 2-year-old cell phone and it looks brand new, never been dropped.

I take good care of my equipment. The supervisor offered me 50% off a new cord. I was shocked that a good customer like me would not be offered a replacement of an item that was clearly defective. I left the store and called customer service, same treatment.

Asked to speak with a manager, who was very rude. I asked to speak with his supervisor and was told it would be 72 business hours for a call back. He would not give the name or extension of the person to call me back, and stated that the offer of 50% off the replacement might not be there when the manager called back. When the manager did call back, I stated I was dissatisfied and I just wanted a new cord.

He said he would not do that, I'd already been offered 50% off, and that fine I should just hang up on him. I have never been treated that way as a customer. I have spent thousands of dollars over the years using their service.

I will be switching providers as my contract for my cell plans is up.Verizon - NO LONGER working for me!

Monetary Loss: $100.

Had an Experience with Verizon?

Write a review


Terms of Service
Post Comment

You May Also Like

VERIZON FIOS RENEWAL - BAIT AND SWITCH!!! Verizon "VERIZON FIOS COMPLAINT – Bait and Switch!! So Yesterday I logged into MY VERIZON FIOS account to review my account. I saw that Verizon wanted to get to me to..." Read more Verizon - Terrible service tech's and customer service Verizon "Service tech apparently decided to do work on the box located right outside my front yard. The tech left the property without returning the box to its original state...." Read more Verizon Website Deceptive Marketing Verizon "Jessica: Hi! How can I help you today? You: I see that their is a waived $20 upgrade fee if I order online, but when I go to checkout it shows..." Read more Verizon - Billing issues - misleading information regarding discounts Verizon "At the time of account set up last Fall (Fios triple play with 50/50 Internet) I was offered ~$100 in monthly discounts along with an employer based discount (Connections program)..." Read more Advantage Rent A Car - Rented vehicle damaged, poor customer service Advantage Rent A Car "Rented a car at the La Guardia Airport location on 09/24/17 to be returned on 09/30/17 and provided agreement number LGA 55226. Confirmation # LADP0B1337AD. To my surprise and inconvenience,..." Read more Flipkey - Camp Nepo, Ocala Fl. is Not lakefront, and IS FILTHY Flipkey "This cabin is advertised on flipkey, homeaway, and several others. The listing is SO deceptive it is appalling. The Cabin is NOT on the lake, but the view is of..." Read more Another Tophatter Screwup Tophatter "ILess than a week ago I bid and won a beautiful and bright, colorful Indian tapestry of an Elephant. What Bluelans sent was a cheap, thin small totally wrong item..." Read more Camping World - Worst experience in my life. NEVER AGAIN!!! Camping World "Will never purchase another item from Camping World again in my life. They have lied to me and are not true to their word. Their employees tore my canvas as..." Read more