The company engages in fraudulent charges even though after you cancel the service. Verizon couldn't get the service working since February.
We spent more time on the phone with their Tech. and Billing Dpt. than we had a working connection. Calling their billing Department doesn't help.
After hours and hours of calls, and after Verizon sent technicians, they couldn't solve the problem. We finally cancelled the service, and Verizon wouldn't reiumburse us charges for over three months of non-working DSL. Once we cancelled, Verizon kept charging our account. This is a very common practice at Verizon.
I'm willing to lead a class action law suit, if you have similar complains, please contact me at email@example.com.
Monetary Loss: $120.