State: District Of Columbia Clear all filters (73 of 2330 reviews match)
filters
state:
city:
Show
product:
Show

On November 25th I called up Verizon support letting them know that I no longer had internet access. The first tech support agent had MAJOR attitude, and did not seem like he wanted to help. I asked for a supervisor, and after a couple hours troubleshooting, they said...
Read more
1.9
I didn't like
  • Customer service
#969763
Reply to reviews
The battery back-up on our phone service died and Verizon refused to replace it even though it is their own equipment. The Customer Service rep was very condescending and insisted that it is our issue to resolve. I asked if they provide a credit for unused service...
Read more
Anonymous
Cable guy

You should get the Xfinity X1 triple play. Please call 301-318-9667 if interested. I have no contract pricing.

#508211
Reply to reviews
This is the letter I sent to the CEO detailing the problems. Mr. McAdams, I currently live in Virginia and have had Fios for the last two years. Our plan was up and I called on the 18th of June and talked to a gentleman named Joshua. I explained to him that Comcast...
Read more
kar2841
kar2841

call 301-318-9667 and I will tell you how you can get better services with Xfinity

#499968
Reply to reviews
I read another review on here detailing a terrible experience just with getting Verizon set up. To keep it brief, I had a similar experience, except mine involved several conversations with a clueless sales rep who sent me to a mall a few towns over only to be told...
Read more
#496919
Reply to reviews
Phone Verizon agents as well as installers lied about the Ultimate package. After 4 weeks of several hours on the phone and a tech visit, they continued to lie about the contents of the Ultimate package and did not follow through on two different work orders with any...
Read more
#443190
Reply to reviews
I have FIOS TV + wanted to get BBC America and when, after looking up # on line (channel # 189 in the Wash DC area), I turned to that channel on my tv, the tv screen said I had to subscribe, so I pushed OK but it then said it wasn't available, so I called the phone #...
Read more
#437306
Reply to reviews
I have been an on-and-off Verizon customer for several years. This has never been a good company. I have a DSL connection, which forces me to also have a landline even though I don't want one and don't use one. The website says the price for DSL + phone is $35.00 a...
Read more
Anonymous
fedup

If you look in your local phone book, you should find a listing under Verizon for "COMPLAINT RESOLUTIONS", and their 800 phone number. Give them a call and tell them your situ...

#374415
Reply to reviews
I called on August 17, 2012 to discontinue the bundle package, phone, TV and Internet at my home on August 24 however, they never stopped the service until this past week October 23, 2012. i was waiting for the final bill instead I noticed I was still getting billed...
Read more
#353480
Reply to reviews
I have a financial dispute with Verizon. I recently reduced all services except for internet. I have been out of work for 3.5 months and Verizon chose to suspend my services just when i was in contact with a potential employer. They absolutely refuse to continue my...
Read more
#351842
Reply to reviews

Ive had fios less than a year. It sends a surge thru,my tv that shuts my tv on andoff while watching it. The sound goes on and off and the level changes on its own. When looking at programs u can choose a program doesnt mean when u do its the right one at that time. It...
Read more
#344465
Reply to reviews