I had a Verizon contract. I moved and Verizon wasn't offered at my new residence.
I verified my new address. Verizon charged me a $275 fee for cancelling my account. I have wasted soooo much time trying to get the $275 fee returned to me. I have called numerous times-----put on hold for LONG periods of time with no resolve.
I have written them a couple of times. Finally, I sent a letter to their corporate offices (certified, of course). I finally got an apologetic call from corporate saying they were returning my money. I would receive a check soon.
Then I got an email saying the money was in my account. WHAT ACCOUNT?? I DON'T HAVE AN ACCOUNT!! I want my money send to my address.
That was stated before in letters.
I will never go back to Verizon. I'd rather do without service.
Product or Service Mentioned: Verizon Account.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $275.
Preferred solution: Full refund.
Verizon Cons: Billing and customer service, Hold times, Liarsli, Lies and billing practices.