Not resolved
1.0
Details
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
1 comment

I had a Verizon contract. I moved and Verizon wasn't offered at my new residence.

I verified my new address. Verizon charged me a $275 fee for cancelling my account. I have wasted soooo much time trying to get the $275 fee returned to me. I have called numerous times-----put on hold for LONG periods of time with no resolve.

I have written them a couple of times. Finally, I sent a letter to their corporate offices (certified, of course). I finally got an apologetic call from corporate saying they were returning my money. I would receive a check soon.

Then I got an email saying the money was in my account. WHAT ACCOUNT?? I DON'T HAVE AN ACCOUNT!! I want my money send to my address.

That was stated before in letters.

I will never go back to Verizon. I'd rather do without service.

Product or Service Mentioned: Verizon Account.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $275.

Preferred solution: Full refund.

Verizon Cons: Billing and customer service, Hold times, Liarsli, Lies and billing practices.

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Anonymous
#1745272

Verizon customer service is the worst . The numbers they give you do not work or your on hold for hours .

The chats are script controlled and always tell me to go to a store evee .

They charge a fortune and never give a refund . Awful business