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We're having the exact same problem - this company is useless - how they stay in business I don't know. Their poor hapless CSRs don't have a clue as to how to do their jobs and force soon to be former customers to suffer through endless holds, endless transfers and...
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#749280
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Verizon makes it nearly impossible to talk to a human! It seems they purposely try to frustrate you so you hang up. So frustrating!
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Anonymous
Anonymous

totally agreed, i had to enter my phone number and verizon account number atleast 8 times to get to that bill pay option and after that they are charging $3.5 to make a paymen...

1.0
#623102
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My son decided to get his own cell phone service. Every month there are charges for things we dont understand. Once we found out about unlimited calling service, we were told the bill would be no more the $250/month for 3 lines. The bill has been almost double that...
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Anonymous
a different point of view

This story is missing a whole lot of information. Verizon just didn't magically add 2 lines of service. There are paper trails to prove that. Which means at one point you open...

Anonymous
verizon***ks

We had verizon for a long time as well we had just the same problems, everything was ok when we left but we didn\'t want to wait and deal with it again, my brother signed up t...

#292091
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My home phone line was down. When I tried to call to get help I found it almost impossible to get a real human on the phone. I had to lie to the robot that was giving unclear questions, forcing me to give incorrect responses. Once I lied and actually was put on hold...
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#217149
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I have to tell you, I am fed up with Verizon. So much so, that I am an RCH away from cancelling everything I have with the Verizon name, and that is about $1000 per month between my small business, my home phone/internet/and TV, and my wireless account. In fact, I am...
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#167056
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