Review would be ZERO STARS if that were an option!!
After many years of being a devoted and loyal Verizon customer (and my bill continuing to rise), I decided to switch to T-Mobile after my credit was run by Verizon just to purchase (and pay cash for) a new charger. In order for T-Mobile to pay off my contract, I needed a final bill (which I do not receive in the mail) so I went to the Verizon store to have them print one out for me.
You would think I asked them to fly me to the moon!! After several requests to several of their personnel and many more minutes, I was given a copy. T-Mobile issued the full payment with a Virtual MasterCard. Now it is back to the Verizon store to cancel service and pay a final bill.
They said they couldn't process the card. All they needed to do was either scan the card or input the account number. Ended up calling Verizon Customer Service (not suggested since it takes FOREVER to actually speak to a live person, if you can ever figure out how to get to one!!) Spoke to Christine who processed the payment (quite easily, I might add). She asked me about a JetPack that was on my account.
I had no idea what she was talking about. Seems the "free bundle" of items that came with my phone weren't free at all!! Very deceptive selling tactics. I was told the two-year contract I signed (on their tablet) was only for my phone.
Now I find out I have been charged $15/mo for a JetPack I don't even need, use or want. Just found out today it is for accessing the Internet!! Don't need - I get my Internet thru another provider, always have, always will!! Christine said she would take that off of my billing also and that I would not be charged for anything.
My next bill would show a ZERO BALANCE.
I just received a new bill from Verizon. States I am now stuck paying Verizon $15/mo for the next year (or I can pay the early termination fee of $175!!) for a not needed, not wanted, not used JetPack!! I am a Senior on a fixed income. And when I called Customer Service back after I received a bill .
. . all Marla could do was say, "You have to read the contract you signed!" Only tells me their Sales Staff can lie and deceive all they want. Verizon really doesn't care about their Customers .
. they only care about taking your money!!
Product or Service Mentioned: Verizon Internet Service.
Reason of review: Not as described/ advertised.
Monetary Loss: $180.
Preferred solution: Let the company propose a solution.
Verizon Pros: Coverage.
Verizon Cons: Customer care, Deceptive sales tactics, Cannot get real person on phone, Wait times of 30-60 minutes.