Verizon Phone Numbers and Emails

Toll-Free Number:

  • (888) 922-0204
    Customer Service
Send Message

Customer Service:

  • (800) 225-5499
  • (833) 837-4966

Accessibility:

  • (888) 262-1999
    National Accessibility
  • (508) 251-5301
    Videophone
  • (800) 974-6006
    Voice/TTY

Business Customer Service:

  • (800) 465-4054

Headquarters:

  • (908) 559-2001
    Basking Ridge Operational
  • (212) 395-1000

Legal:

  • (800) 333-3972
    Privacy Inquiries

Verizon Emails:

Customer Service
Grants For Small Business Digital Ready
Legal
Privacy Inquiries
Media
Report Fraud
Report Child Sexual Abuse Material
info@verizon.com
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Verizon

Most Popular Number:

(888) 922-0204
Customer Service
Total calls: 7 432 Issues resolved: 148 Last call: Mar 18, 2024

What is Verizon Phone Number?

Customers can contact Verizon by phone in several ways:

1) Call one of Verizon's toll-free numbers:

There are different phone numbers for prepaid and postpaid customers.

2) Dial *611 from a Verizon phone.

3) Request a call-back from Verizon's website. Call-back appointments can be set via the website as well.

Additional Information About Verizon Customer Service

- Verizon provides 24/7 automated phone-based customer service and live customer help is available Monday through Friday from 7 am - 9 pm and weekends from 8 am - 9 pm (All hours are in local time)

Many consumers want to speak to a live person when making a purchase, asking a question or attempting to resolve a problem. Verizon's voicemail system asks questions about the reason for the call: "Yes" or "no" answers will direct the call to the appropriate customer service department.

- Verizon also offers a dedicated customer service center for current customers with disabilities.

- The Verizon Wireless National Accessibility Customer Service Center provides support from Monday through Friday from 8:30 am to 5:30 pm (EST).

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Contact Information

Verizon Website:

Verizon Help Center:

Corporate Office Address:

Verizon Communications Inc.
1095 Avenue of the Americas
New York, New York 10036
United States

Other Info (opening hours):

Mailing Address:

Verizon Privacy Office

1300 I St., NW Ste 500 E.

Washington, DC 20005

United States


Verizon Legal Department

Reading International Business Park

Basingstoke Road

Reading, Berkshire RG2 6DA

United Kingdom


Payments Address:

P.O. Box 408

Newark, NJ 07101-0408

More contact details

Verizon Customer Service Reviews

1.4 / 5
Bad
Alfred B Zsa
Customer service

Customer reps where unhelpful, I asked for supervisor and I was put on hold for more that 55min. He said he would make sure to send me the replacement phone but refused to give me a ups tracking number!

LOL.

I will port out my numbers asap. Verizon customer service is a joke..

Read full review
Guest-5708909
Billing issue
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

They suck customer service is tarable . They continually mess with your bill . Iv switched services to another carrier .will never go back to Verizon .

Read full review
Tomoko K Nqb
Worst experience
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

we have 5 lines, when we activated verizon wireless, it was worst experience ever. verizon mixed up our phone numbers, in the result, 2 of our 5 ones could not use 1 week.

When we activated last 1 line, Verizon switch the phone number to different one. We spend hours and hours to correct those mistake and made our phones work. It's just activation!!! I could not believe the customer service people are so poor of knoridge.

They cause all of that problems. If you are considering Verizon, please don't even think about to switch or use Verizon.

I just switch from AT&T, but I regret. I am already thinking seriously about to switch back.

Read full review
Guest-5670268
Cannot get into my Facebook messenger

I appreciate the customer service representative that I spoke with. She was very helpful and resolved the problem that I was having

Read full review

How Good is Verizon's Customer Service?

Kregg Zsw
Kregg Zsw
Feels Disappointed | Mar 15, 2024

It was ok once I was able to talk to someone

Read full quote
Marisha Wfv
Marisha Wfv
Feels Satisfied | Mar 13, 2024

I had a wonderful customer service experience. This is something that does not happen today.
Thank you

Read full quote
Dillinger Lls
Dillinger Lls
Feels Disappointed | Mar 09, 2024

She was ok

Read full quote
Wyman Qsv
Wyman Qsv
Feels Neutral | Mar 08, 2024

Very satisfied

Read full quote
Clarise Jeb
Clarise Jeb
Feels Disappointed | Mar 08, 2024

Horrible. No help no conclusion to any concerns. $1,500.00 down the drain. No refund of any money given for insurance claim.

Read full quote
Nefi Pun
Nefi Pun
Feels Disappointed | Mar 05, 2024

Unable to reach customer service.

Read full quote

Summary of Verizon Customer Service Calls

10K TOTAL
CALLS
02:33 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Verizon?

Payments and Charges Question:

  • “Bill went up”
  • “Trying to geet my bill lowered”
  • “Billing”

Product/ Service Question:

  • “Reconnect a line”
  • “My home phone is not working”
  • “Propert damage”

Staff Question:

  • “Customer service”
  • “No service”
  • “New service”

Request for Information Question:

  • “Bil question”
  • “Question about a phone trade in”
  • “Need to speak with a person”

Activation/ Cancellation Question:

  • “Activate my phone”
  • “I want to cancel my service”
  • “Cancel service”

Account Question:

  • “Acct”
  • “Extension on my account”
  • “Opened a new account and my newphoneisstillnot working”

Return/ Replace Question:

  • “Need to change my phone number”
  • “Replace my remote”
  • “To change my. Phone over to a different company see I was having problems with the phone people couldn't hear me or couldn't understand what I was saying”

Cards Question:

  • “Change credit card number for auto bill”
  • “Provide new card number”
  • “Need new Sim card”

Shipping and Delivery Question:

  • “New phone haven't been delivered”
  • “New phone is enroute to wrong address as we speak”
  • “Why I haven't received a bill yet”

Refund Question:

  • “Refunds”
  • “I did receive my refund”
  • “My refund”

Employment Question:

  • “Payoff my cell phone”
  • “Pay off my phone”
  • “I want to know my pay off on my phone”

Website/ Application Question:

  • “Atp application”
  • “Trying to logon to Verizon application. I'm a new customer. I just ordered a phone last night.”
  • “Website”

Other Question:

  • “Upgrade my phone”
  • “5G gateway”
  • “No dial tone in my land line”

About

Related Companies

Verizon Wireless, Straight Talk Wireless, TracFone, Aol, Walmart Family Mobile

Summary

Verizon was founded in 1983 as Bell Atlantic Corporation. It got seven Bell Operating Companies from AT&T company after its breakup. Nowadays the company is headquartered in New York, New York. Verizon Communications, Inc. was created in 2000 after the acquisition of GTE be Bell Atlantic, which was one of the largest mergers in the US history. The name of the company is a portmanteau word formed from veritas and horizon. The company specializes in communications services providing Broadband Internet services, Television services, wireless telecommunication services and Local wireline. Company's net income is $6,119 billion. Verizon Communications employs over 239,000 people. The tag line of the company is: "We never stop working for you".

Verizon reviews and complaints

Verizon is ranked 422 out of 2019 in Telecommunications category

Area Served

USA

Payment Methods

American ExpressVISA

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