Verizon Phone Numbers and Emails

Toll-Free Number:

  • (888) 294-6804
    Prepaid

Customer Service:

  • (888) 262-1999
    National Accessibility
  • (800) 922-0204
    Verizon Wireless

Accesibility:

  • (508) 251-5301
    Videophone
  • (800) 974-6006
    Voice

Business Customer Service:

  • (888) 378-3113

Enterprise Business:

  • (877) 297-7816
    Sales

Investors/ Franchasing:

  • (800) 952-9245
    Hearing-impaired assistance
  • (800) 631-2355
  • (866) 725-6576

Public Sector:

  • (855) 343-7283
    Education
  • (877) 288-9473
    State & Local Government, Public Safety

Residential Support: Verizon Fios Internet, Tv, Phone, Or Billing:

  • (800) 837-4966
    Billing and Account, TV, Internet and Phone Support
  • (888) 200-4388
    DirecTV Tech Support
  • (844) 837-2262
    Order, Change, Cancel Services

Sales:

  • (800) 465-4054
    Business
  • (800) 225-5499
    Consumer

Small And Medium Business:

  • (888) 328-8033
    Fios, networks and phone (1-19 employees)
  • (800) 274-8002
    Fios, networks and phone (20-500 employees)
  • (800) 526-3178
    Mobile phones and plans (1-500 employees)

Verizon Emails:

Accessibility
Fios and Traditional phone
General Info
Legal
Privacy Inquiries
Media
Advertising Inquiries
More phone numbers and emails Less phone numbers and emails

Verizon Contact Information

Verizon Website:

Verizon Help Center:

Corporate Office Address:

Verizon Wireless
P.O. Box 291089
Columbia, South Carolina 29229
United States

Fax:

+1202-789-1432
Edit Business Info

How to Contact Verizon

What is Verizon Phone Number?

Customers can contact Verizon by phone in several ways:

1) Call one of Verizon's toll-free numbers:

There are different phone numbers for prepaid and postpaid customers.

2) Dial *611 from a Verizon phone.

3) Request a call-back from Verizon's website. Call-back appointments can be set via the website as well.

Additional Information About Verizon Customer Service

- Verizon provides 24/7 automated phone-based customer service and live customer help is available Monday through Friday from 7 am - 9 pm and weekends from 8 am - 9 pm (All hours are in local time)

Many consumers want to speak to a live person when making a purchase, asking a question or attempting to resolve a problem. Verizon's voicemail system asks questions about the reason for the call: "Yes" or "no" answers will direct the call to the appropriate customer service department.

- Verizon also offers a dedicated customer service center for current customers with disabilities.

- The Verizon Wireless National Accessibility Customer Service Center provides support from Monday through Friday from 8:30 am to 5:30 pm (EST).

More information

Verizon Rating Based on 1.1K Reviews

Rating details

1.7
more details
Customer service
Product or Service Quality
Billing Practices
Website

Rating stats

Rating trend

Summary of Verizon Customer Service Calls

3.4K TOTAL
CALLS
04:40 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Verizon Customer Service?

Payments and Charges Question:

  • “Billing questions”
  • “Billing issue”
  • “Bill”

Staff Question:

  • “I have no service”
  • “Every number i call goes to the customer service add money...every number”
  • “Rude customer service”

Activation/ Cancellation Question:

  • “Cancel television show”
  • “Cancellation”
  • “Activate another chip”

Request for Information Question:

  • “Need help with messaging”
  • “Question about account”
  • “Can I use my Verizon account to steam on my smart tv”

Product/ Service Question:

  • “New phone doesn't work”
  • “Phone not working”
  • “Txt messaging not working”

Account Question:

  • “Balance and pay bill”
  • “Cant register acct. It is locked”
  • “Locked out of account”

Cards Question:

  • “I need a transfer pin number no get off there”
  • “New sim card and device”
  • “Sims Card”

Return/ Replace Question:

  • “Return problem”
  • “Replace phone through insurance”
  • “Need to replace cable box”

Shipping and Delivery Question:

  • “I need the tracking number on my order”
  • “To get the mailing address to send a device back”
  • “Claiming you did not receive my trade in ohone”

Refund Question:

  • “My refund”
  • “Refund”
  • “Because I was told dey was gne refund me my money and haven't received it”

Employment Question:

  • “I want to know my pay off on my phone”
  • “Pay off”
  • “Pay off device”

Other Question:

  • “Trying to unlock a phone”
  • “Ieatch 6 is stolen”
  • “Bull”

About

Top Verizon Services

Internet Service, Phone Service, Customer Care

Top Verizon Products

Account, Gift Card, Website

Verizon Pros and Cons

Pros: Internet, Good coverage, Customer service, Coverage, Coverage area

Cons: Customer service, Incompetent customer service, Poor service, Poor service when needed the most, Lack of accountability

Related Companies

Yahoo, Verizon Wireless, Aol, Alltel, XO Communications

Summary

Verizon was founded in 1983 as Bell Atlantic Corporation. It got seven Bell Operating Companies from AT&T company after its breakup. Nowadays the company is headquartered in New York, New York. Verizon Communications, Inc. was created in 2000 after the acquisition of GTE be Bell Atlantic, which was one of the largest mergers in the US history. The name of the company is a portmanteau word formed from veritas and horizon. The company specializes in communications services providing Broadband Internet services, Television services, wireless telecommunication services and Local wireline. Company's net income is $6,119 billion. Verizon Communications employs over 239,000 people. The tag line of the company is: "We never stop working for you".

Verizon reviews and complaints

Verizon is ranked 351 out of 1647 in Telecommunications category

Area Served

USA

Payment Methods

American ExpressVISA

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