Contact Verizon Customer Service
Verizon Phone Numbers and Emails
Toll-Free Number:
-
(888) 922-0204Customer Service
Customer Service:
-
(800) 225-5499
-
(833) 837-4966
Accessibility:
-
(888) 262-1999National Accessibility
Verizon Emails:
Verizon Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Verizon Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Verizon is (888) 922-0204. 88% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 63% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Verizon may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Verizon Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Verizon is (888) 922-0204. 88% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 63% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Verizon may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Verizon mainly because of product/ service, request for information, payments and charges.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Verizon is digitalready@verizon.com. 62% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Verizon
Most Popular Number:
| Total calls: 12 162 | Issues resolved: 225 | Last call: Feb 14, 2026 |
Contact Information
Verizon Website:
Verizon Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Verizon Privacy Office
1300 I St., NW Ste 500 E.
Washington, DC 20005
United States
Verizon Legal Department
Reading International Business Park
Basingstoke Road
Reading, Berkshire RG2 6DA
United Kingdom
Payments Address:
P.O. Box 408
Newark, NJ 07101-0408
Verizon Customer Service Reviews
Verizon cost for TV and Internet is absolutely ridiculous. I'm a 100% disabled veteran and can no longer afford using Verizon, even though I have been a customer for decades.
You did not help at all. I need to pay my bill.
Customer service was not helpful. I'll call back and speak to someone else.
I had been customer of Verizon for over 20 years.
All I want is copy of my last paid bill.
How can this be problem?
Please send copy to
Michael Hartigan
9 Kinsman Drive
Laconia NH 03246
Thank you
A week ago, I was able to get a live agent who told me she'd need to have a SIM card sent to me and then would need to talk me through getting it activated in the phone. She set up an appointment to call me this past Friday (2/6/26) at 5:00 p.m.
EST. I waited on Friday evening, but no call. After about 20 mins. I called the customer service number but the auto prompts ABSOLUTELY would not allow me to speak to a live agent.
I spent about an hour repeatedly calling and trying different approaches, but -- in the end -- the automated voice always said, "I'm sorry you're having problems...Good bye." Oh - My - God.
I will NEVER, EVER use Verizon for ANYTHING again. They are HORRIBLE.
How Good is Verizon's Customer Service?
Summary of Verizon Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Verizon?
Payments and Charges Question:
- “Payment”
- “Fraud”
- “I put a Verizon payment on my debt card on January 15. I immediately realized my mistake in overpayment and immediately canceled the payment. Unfortunately my bank continues to have a merchant hold on the money and will not release it.”
Product/ Service Question:
- “The reason for my call, iss Because I purchased a Samsung ultra S with Contract almost 2 years ago and almost a year later the phone Went Missing and So I wanted to keep my old number through AT&T and So when the phone went Missing or Stolen etc...”
- “My phone can’t connect to Verizon’s network for normal service”
- “My phone won't work”
Request for Information Question:
- “Help with international plans”
- “Information on overseas service”
- “About my bill for my new phone I 16”
Staff Question:
- “Transfer of service.”
- “New service”
- “I don't have service with you all y'all keep sending me a bill I am still with the same company that I have always been with”
Account Question:
- “Balance on gift card”
- “Account overcharged. Needs to be fixed. This is my 6th call regarding the exact same issue over last 2 months”
- “Unlock sim carrier”
Activation/ Cancellation Question:
- “Possible cancelation of service”
- “Cancel plan”
- “Phone activation”
Return/ Replace Question:
- “Someone changed my account information and I can ot log in”
- “I changed the battery to my remote and it’s not letting me change the channels or shut the TV off”
- “Need mailing address to return phone”
Cards Question:
- “Sim card is not on Verizon wireless”
- “SIM card”
- “Activar sim Card de ñi dispositivo de reemplazo”
Shipping and Delivery Question:
- “Order not received”
- “I haven't received my white box!”
- “I have not received my white box!!”
Refund Question:
- “Refund back to card”
- Refund
- “Refund on billing overcharged”
Website/ Application Question:
- “App messed up”
- “Phone won't download and says bad gareway”
- “App not working”
Employment Question:
- “Pay off device”
- “Pay off a device”
- “Pay off phone”
Other Question:
- “Calling plan”
- “Problems with free netflix”
- “Me liberen mi dispositivo”
Compare Verizon Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
