Customers can contact Verizon by phone in several ways:
- Call one of Verizon's toll-free numbers:
- Customer Service: (888) 922-0204, (800) 225-5499, (833) 837-4966.
- Business Customer Service: (800) 465-4054.
- Headquarters: (908) 559-2001.
There are different phone numbers for prepaid and postpaid customers. - Dial *611 from a Verizon phone.
- Request a call-back from Verizon's website. Call-back appointments can be set via the website as well.
Yes, (800) 922-0204 is a Verizon customer support number. This phone line can be used for customer service inquiries related to mobile, 5G Home, LTE Home, and Fios services. The customer care agents are ready to handle service matters Monday to Saturday from 8 a.m. to 7 p.m. and Sunday between 8 a.m. and 5 p.m. local time. Technical experts are available at this helpline daily between 8 a.m. and 9 p.m. local time.
To reach a live Verizon customer care advisor, you can use the support helpline within business hours, Monday through Saturday between 8 a.m. and 7 p.m. and Sunday from 8 a.m. to 5 p.m. local time.
You can also discuss your inquiry with a live customer service operator via the chat on the official website. Click the Live Chat icon in the bottom right corner of the screen and type your question to start the conversation with a live representative.
If you prefer to communicate via social media, the customer relations agents are available 24/7 via Facebook Messenger to answer your questions and assist with solving your issues.
The company offers several options to reach the Verizon customer service team online. To check the available ways of contacting support, follow these steps:
- Visit the official website.
- Click the "Contact Us" tab at the top of the homepage.
- Select the method of communication you’re comfortable with from such options as "Chat with Us", "Create Support Request", or "Schedule a Call".
- Follow the prompts to connect with a Verizon support agent.
You can also find phone numbers and hours of operations for different company’s departments on the Contact Us page, including Account and Billing, Technical Support, and Sales.
Verizon provides 24/7 automated phone-based customer service. To reach live agents on service-related issues, call the customer care helpline Monday to Saturday from 8 a.m. to 7 p.m. and on Sunday between 8 a.m. and 5 p.m. local time. Technical support is available between 8 a.m. and 9 p.m. local time daily.
The hours of operation for Verizon Wireless National Accessibility Customer Service Center are Monday to Friday from 8:30 a.m. to 5:30 p.m. EST.
The company does not provide a direct Verizon customer service email. However, you can reach support representatives online via live chat or Facebook Messenger. There are also Verizon email contacts for specific inquiries. For instance, if you are interested in a program that provides resources, grants, and tools to help small businesses grow, you can email their customer care at digitalready@verizon.com. If you receive a phishing email, text, or suspicious message pretending to be from Verizon, you can forward it to phishing@verizon.com. Media inquiries can be sent to localmedia@verizon.com.
