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Contact Verizon Customer Service

How to Reach a Person at Verizon

Verified Contact Information

Toll-Free Number:

  • 1-888-922-0204
    Customer Service
Call customer service
Send Message

Customer Service:

  • 1-800-225-5499
  • 1-833-837-4966

Accessibility:

  • 1-888-262-1999
    National Accessibility
  • 1-508-251-5301
    Videophone
  • 1-800-974-6006
    Voice/TTY

Business Customer Service:

  • 1-800-465-4054

Headquarters:

  • 1-908-559-2001
    Basking Ridge Operational
  • 1-212-395-1000

Legal:

  • 1-800-333-3972
    Privacy Inquiries

Verizon Emails:

Customer Service
Grants For Small Business Digital Ready
Legal
Privacy Inquiries
Media
Report Fraud
Report Child Sexual Abuse Material
info@verizon.com

Verizon Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Verizon Phone Number
1 (888) 922-0204
Average Hold Time
00:08:08
Average Calls duration
1 minute
Most Popular Verizon Email Address
digitalready@verizon.com
Verizon Live Agent Availability
1% of callers successfully reach a real person
Issue Resolution Rate
Low (5% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Verizon

Most Popular Number:

(888) 922-0204
Customer Service
Total calls: 12 247 Issues resolved: 226 Last call: Apr 11, 2026

Customers can contact Verizon by phone in several ways:

  1. Call one of Verizon's toll-free numbers:
    - Customer Service: (888) 922-0204, (800) 225-5499, (833) 837-4966.
    - Business Customer Service: (800) 465-4054.
    - Corporate headquarters: (908) 559-2001.
    There are different phone numbers for prepaid and postpaid customers.
  2. Dial *611 from a Verizon phone.
  3. Request a call-back from Verizon's website. Call-back appointments can be set via the website as well.

Yes, (800) 922-0204 is a Verizon customer support number. This phone line can be used for customer service inquiries related to mobile, 5G Home, LTE Home, and Fios services. The customer care agents are ready to handle service matters Monday to Saturday from 8 a.m. to 7 p.m. and Sunday between 8 a.m. and 5 p.m. local time. Technica support experts are available at this helpline daily between 8 a.m. and 9 p.m. local time.

To reach a live Verizon customer care advisor, you can use the support helpline within business hours, Monday through Saturday between 8 a.m. and 7 p.m. and Sunday from 8 a.m. to 5 p.m. local time.
You can also discuss your inquiry with a Verizon live representative via the chat on the official website. Click the Live Chat icon in the bottom right corner of the screen and type your question to start the conversation with a live representative.
If you prefer to communicate via social media, the customer relations agents are available 24/7 via Facebook Messenger to answer your questions and assist with solving your issues.

The company offers several options to reach the Verizon customer service team online. To check the available ways of contacting support, follow these steps:

  • Visit the official website.
  • Click the "Contact Us" tab at the top of the homepage.
  • Select the method of communication you’re comfortable with from such options as "Chat with Us", "Create Support Request", or "Schedule a Call".
  • Follow the prompts to connect with a Verizon support agent.

You can also find phone numbers and hours of operations for different company’s departments on the Contact Us page, including Account and Billing, Technical Support, and Sales.

Verizon provides 24/7 automated phone-based customer service. To reach live agents on service-related issues, call the customer care helpline Monday to Saturday from 8 a.m. to 7 p.m. and on Sunday between 8 a.m. and 5 p.m. local time. Technical support is available between 8 a.m. and 9 p.m. local time daily.
The hours of operation for Verizon Wireless National Accessibility Customer Service Center are Monday to Friday from 8:30 a.m. to 5:30 p.m. EST.

The company does not provide a direct Verizon customer service email. However, you can reach support representatives online via live chat or Facebook Messenger. There are also Verizon email contacts for specific inquiries. For instance, if you are interested in a program that provides resources, grants, and tools to help small businesses grow, you can email their customer care at digitalready@verizon.com. If you receive a phishing email, text, or suspicious message pretending to be from Verizon, you can forward it to phishing@verizon.com. Media inquiries can be sent to localmedia@verizon.com.

PissedConsumer Club

Contact Information

Verizon Website:

Verizon Help Center:

Corporate Office Address:

Verizon Communications Inc.
1095 Avenue of the Americas
New York, New York 10036
United States

Other Info (opening hours):

Mailing Address:

Verizon Privacy Office

1300 I St., NW Ste 500 E.

Washington, DC 20005

United States


Verizon Legal Department

Reading International Business Park

Basingstoke Road

Reading, Berkshire RG2 6DA

United Kingdom


Payments Address:

P.O. Box 408

Newark, NJ 07101-0408

More contact details

Summary of Verizon Customer Service Calls

15.4K TOTAL
CALLS
01:51 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Verizon?

Payments and Charges Question:

  • “Billing question”
  • “Billing”
  • “Billing issue”

Product/ Service Question:

  • “Add more storage to my device”
  • “Romote not working”
  • “Remote not working”

Request for Information Question:

  • “To discuss my phone payment”
  • “Checking on service appointment”
  • “Appointments”

Staff Question:

  • “End service”
  • “New service”
  • “International service”

Account Question:

  • “I NEED A PHONE TO BE UNBLOCKED”
  • “Phone locked on emergency number”
  • “Can't retrieve my account or email”

Activation/ Cancellation Question:

  • “Cancel service”
  • “Cancel installation”
  • “Activate Service”

Return/ Replace Question:

  • “Someone changed my account information and I can ot log in”
  • “I changed the battery to my remote and it’s not letting me change the channels or shut the TV off”
  • “Need mailing address to return phone”

Cards Question:

  • “Sim card is not on Verizon wireless”
  • “SIM card”
  • “Activar sim Card de ñi dispositivo de reemplazo”

Shipping and Delivery Question:

  • “Order not received”
  • “I haven't received my white box!”
  • “I have not received my white box!!”

Refund Question:

  • “Refund back to card”
  • Refund
  • “Refund on billing overcharged”

Website/ Application Question:

  • “App messed up”
  • “Phone won't download and says bad gareway”
  • “App not working”

Employment Question:

  • “Payoff my phone”
  • “Pay off device”
  • “Pay off a device”

Other Question:

  • “Need to swish to Verizon”
  • “Talk about wireless tv”
  • “To raise a case”

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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