Contact Verizon Customer Service
Verizon Phone Numbers and Emails
Toll-Free Number:
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(888) 922-0204Customer Service
Customer Service:
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(800) 225-5499
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(833) 837-4966
Accessibility:
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(888) 262-1999National Accessibility
Verizon Emails:
How to Contact Verizon
Most Popular Number:
| Total calls: 9 628 | Issues resolved: 172 | Last call: Sep 13, 2024 |
Verizon Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Verizon Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Verizon is 8889220204. 87% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 63% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Verizon may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Verizon Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Verizon is 8889220204. 87% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 63% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Verizon may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Verizon mainly because of product/ service, staff, payments and charges.
6% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Verizon is digitalready@verizon.com. 57% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Verizon Website:
Verizon Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Verizon Privacy Office
1300 I St., NW Ste 500 E.
Washington, DC 20005
United States
Verizon Legal Department
Reading International Business Park
Basingstoke Road
Reading, Berkshire RG2 6DA
United Kingdom
Payments Address:
P.O. Box 408
Newark, NJ 07101-0408
Verizon Customer Service Reviews
The supervisor, Amy, was very rude to me. She would not assist me and kept making excuses as to why she did not want to offer service.
I felt like I was back in the 30s. I hate to say this, but Amy racially discriminated against me. I am an African American Christian woman. As soon as Amy came over to speak with me, her demeanor was harsh and nasty.
It was so harsh that I called customer service in tears to complain. Afterwards, I went to the Gulfport Verizon where they welcomed and offered me excellent service. I do not recommend anyone to shop at this Verizon because, in this day and age, no one should be treated badly, let alone on basis of their skin color. Again, I am a Christian woman and I will pray for Amy because of the level of hatred she showed towards me.
Your mission statement claims that you care about your customers, but that is not true because I made this complaint before and it was removed.
No one ever responded to my complaint and you all should be ashamed of yourselves. May God have mercy on anyone who mistreats people because of their ethnicity.
Their best of the best 5G absolutely SUCKS. Prices keep going up and network service keeps going down hill.
Customer service, as always, is zero.
I would love to see US customers start boycotting Verizon. It would be awesome to see Verizon go bankrupt
How Good is Verizon's Customer Service?
Summary of Verizon Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Verizon?
Payments and Charges Question:
- “Bill”
- “Talk to a live agent billing”
- “My bill”
Product/ Service Question:
- “We have no phone connection”
- “Internet”
- “I had not yet received withdrawal amount”
Staff Question:
- “Service off”
- “No service at home .”
- “New service plans and phones”
Request for Information Question:
- “Looking for a list of the 100 you tube channels offered thru Verizon”
- “Need to talk to someone about my service!!”
- “Need assistance in sim unlock”
Activation/ Cancellation Question:
- “Cancel sevice”
- “Cancel My Verizon Internet”
- “I want to activate eSIM”
Account Question:
- “Account info”
- “Opening an account”
- “Fradulante use of my account”
Return/ Replace Question:
- “Re Return”
- “Return problem”
- “IPhone return”
Cards Question:
- “Transfer pin number”
- “Transfer my number to a nother sim card”
- “Need a transfer PIN number”
Shipping and Delivery Question:
- “Didn't receive my package”
- “I placed an order since the 5th of July and it has not been shipped out yet my order number is Order number: 9211706 & Location code: E331201 please I need help to ship it out.”
- “Non delivery of ordered modem”
Refund Question:
- “Want my money back decided i didnt want the item”
- “My refund”
- Trying to get my refund that i was told i would get since i retirned the phone to the store back on May 23rd.
Employment Question:
- “Device payoff off amount”
- “Need pay off”
- “Payoff my cell phone”
Website/ Application Question:
- “App trouble us”
- “Trouble with website”
- “Atp application”
Other Question:
- “Set autopay”
- “Add minutes”
- “Im trying to setup auto pay”
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