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Verizon remains in operations in Russia despite the Russia-Ukraine war.

Contact Verizon Customer Service

Verizon Phone Numbers and Emails

Toll-Free Number:

  • (888) 922-0204
    Customer Service
Call customer service
Send Message

Customer Service:

  • (800) 225-5499
  • (833) 837-4966

Accessibility:

  • (888) 262-1999
    National Accessibility
  • (508) 251-5301
    Videophone
  • (800) 974-6006
    Voice/TTY

Business Customer Service:

  • (800) 465-4054

Headquarters:

  • (908) 559-2001
    Basking Ridge Operational
  • (212) 395-1000

Legal:

  • (800) 333-3972
    Privacy Inquiries

Verizon Emails:

Customer Service
Grants For Small Business Digital Ready
Legal
Privacy Inquiries
Media
Report Fraud
Report Child Sexual Abuse Material
info@verizon.com
Is this your business?

How to Contact Verizon

Most Popular Number:

(888) 922-0204
Customer Service
Total calls: 12 000 Issues resolved: 218 Last call: May 19, 2025
author avatar
PissedConsumer Reporter

Customers can contact Verizon by phone in several ways:

1) Call one of Verizon's toll-free numbers:
- Customer Service: (888) 922-0204, (800) 225-5499, (833) 837-4966.
- Business Customer Service: (800) 465-4054.
- Headquarters: (908) 559-2001.

There are different phone numbers for prepaid and postpaid customers.

2) Dial *611 from a Verizon phone.

3) Request a call-back from Verizon's website. Call-back appointments can be set via the website as well.

Yes, (800) 922-0204 is a Verizon customer support number. This phone line can be used for customer service inquiries related to mobile, 5G Home, LTE Home, and Fios services. The customer care agents are ready to handle service matters Monday to Saturday from 8 a.m. to 7 p.m. and Sunday between 8 a.m. and 5 p.m. local time. Technical experts are available at this helpline daily between 8 a.m. and 9 p.m. local time.

To reach a live Verizon customer care advisor, you can use the support helpline within business hours, Monday through Saturday between 8 a.m. and 7 p.m. and Sunday from 8 a.m. to 5 p.m. local time.

You can also discuss your inquiry with a live customer service operator via the chat on the official website. Click the Live Chat icon in the bottom right corner of the screen and type your question to start the conversation with a live representative.

If you prefer to communicate via social media, the customer relations agents are available 24/7 via Facebook Messenger to answer your questions and assist with solving your issues.

Verizon provides 24/7 automated phone-based customer service. To reach live agents on service-related issues, call the customer care helpline Monday to Saturday from 8 a.m. to 7 p.m. and on Sunday between 8 a.m. and 5 p.m. local time. Technical support is available between 8 a.m. and 9 p.m. local time daily.

The hours of operation for Verizon Wireless National Accessibility Customer Service Center are Monday to Friday from 8:30 a.m. to 5:30 p.m. EST.

The company does not provide a direct Verizon customer service email. However, you can reach support representatives online via live chat or Facebook Messenger. There are also Verizon email contacts for specific inquiries. For instance, if you are interested in a program that provides resources, grants, and tools to help small businesses grow, you can email their customer care at digitalready@verizon.com. If you receive a phishing email, text, or suspicious message pretending to be from Verizon, you can forward it to phishing@verizon.com. Media inquiries can be sent to localmedia@verizon.com.

Verizon Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Verizon Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    98% phone 2% email
  • The best phone number to call Verizon is 8889220204. 88% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 63% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Verizon may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›
PissedConsumer Club

Contact Information

Verizon Website:

Verizon Help Center:

Corporate Office Address:

Verizon Communications Inc.
1095 Avenue of the Americas
New York, New York 10036
United States

Other Info (opening hours):

Mailing Address:

Verizon Privacy Office

1300 I St., NW Ste 500 E.

Washington, DC 20005

United States


Verizon Legal Department

Reading International Business Park

Basingstoke Road

Reading, Berkshire RG2 6DA

United Kingdom


Payments Address:

P.O. Box 408

Newark, NJ 07101-0408

More contact details

Verizon Customer Service Reviews

1.5 / 5
Poor
Izayah Uki
Never ending monthly rate increases!

Monthly fees during a 6 month period increased by $35.65 not sure what quality of service has been afforded to my phones to justify this increase, and what are the next 6 months to bring? Pricing me out of Verizon's wonderful service, how can anyone on a fixed income, budget for such increases?

Was informed that replacement warranty has increased on phones that I've had for over a year. Must be nice to increase and demand more monies for a service that you've had, when you feel the need for more profit...

This over 10 year loyal customer is done with the Verizon bull shirt. No justification for these monthly increases.

Manoah Ofc
My service is still not restored

Very poor customer service . Can never resolve issues with an automated system and every person that does answer patronizes you always saying sorry for the inconvenience really

Karena Jmm
Stupid company
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I went to another company owe Verizon 10.14 and can't pay it because I'm on paperless billing and have know account number and they don't reconize my number anymore. I finally get a person to talk to and she tells me I have to go in the store to pay it or give her 10.00 to pay it. I'm so glad I'm rid of this company.

Susan M Iea
They refuse to accept a returned Gateway and have put me in collections. I have spent hours on the phone trying to get a live person, which is absolutely impossible. I am furious with them and since t
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Verizon sent me a box to mail the Gateway back to them. I found a flat open box at my door, and the loose mailing slip, of which I was unaware, slipped under my sofa as I found it March 31 under my sofa (stupid careless Verizon) and promptly mailed the next day, April 1st.
I sent them printouts of photos I took of the box with shipping label, a shot of the package at UPS, and a shot of my receipt.

Even though it was through their careless placement of the packing slip, they have put me in collections, and I CANNOT GET IN TOUCH WITH A LIVE PERSON anywhere with their phone numbers. I am furious over this, as it is due to their terrible business practices.

I no longer have Verizon as they are a ripoff and have terrible customer service. I refuse to pay for something they now have in their possession.

How Good is Verizon's Customer Service?

Lilyrose Slw
Lilyrose Slw
Feels Satisfied | Dec 10, 2024

Very helpful.

Read full quote
Eileen S Sfu
Eileen S Sfu
Feels Neutral | Nov 01, 2024

All people spoken to were GREAT, really, really tried to accommodate me. Unfortunately, still no resolution. I've been with you 10 years and rec'd fantastic service but at 80 yrs of age I don't use all the new gadgets so a tracfone phone for about 10dollars a month is all I need. I want to get an authorization number to transfer my no.to avoid losing my present number. One gentleman tried to waive needing the number so I wouldn't have to do a 2 and half hr drive to a corporate store to show ID. Local store could not do that as they are a retail store. When tracfone tried to set up the transfer the procedure still required the no. So somehow, the waiver would not work as it is automated and not excepting any deviation. I spent all afternoon speaking to both companies and an HR the day before. Still no solution. HELP

Read full quote
Jazmynn Dsn
Jazmynn Dsn
Feels Satisfied | Oct 18, 2024

Good..

Read full quote
Jailon Wqt
Jailon Wqt
Feels Disappointed | Oct 18, 2024

Horrible.
Either have to repeat the same sorry again and again with a solution or unable to reach any live person.
The system is fundamentally broke. Have no idea how they conduct business.

Read full quote
Joseph F Rqf
Joseph F Rqf
Feels Satisfied | Oct 09, 2024

I have no complaints

Read full quote
Thekla Xtd
Thekla Xtd
Feels Satisfied | Oct 09, 2024

Frank did a great job

Read full quote

Summary of Verizon Customer Service Calls

15.1K TOTAL
CALLS
02:11 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Verizon?

Payments and Charges Question:

  • “Phone charges when out of the United States”
  • “I need to pay my bill and I can’t sign into any app”
  • “Pay bill for another phone”

Product/ Service Question:

  • “Yame ayer y me dijeron que hoy me yamarian y para desirme donde devolvería la caja de internet”
  • “Pay internet bill”
  • “Another phone difficulty with connection service”

Request for Information Question:

  • “Need help setting up TracFone”
  • “Help setting up phone”
  • “Need to know address with post office box”

Staff Question:

  • “My service”
  • “*** customer service”
  • “My service is not connected”

Account Question:

  • “Someone Hacked my account”
  • “Verify a “cloud” email I keep receiving asking for payment method and verification of email.”
  • “Account number and pin”

Activation/ Cancellation Question:

  • “Trying to pay and activate my account”
  • “Unable to activate my phone”
  • “To activate phone”

Return/ Replace Question:

  • “I changed the battery to my remote and it’s not letting me change the channels or shut the TV off”
  • “Need mailing address to return phone”
  • “HowChange account over”

Cards Question:

  • “Activar sim Card de ñi dispositivo de reemplazo”
  • “New sim card”
  • “Cuz I'm trying to use the gift card at home Depot and you people are not understanding I've been back and forth back and forth and I'm getting sick and tired of Verizon now I'm at home Depot was on the phone with someone and they hung up”

Shipping and Delivery Question:

  • “Did not receive 10.00 monthly discount for Paperless payment!!!!!”
  • “To track my phone that haven't arrived”
  • “I did not receive statement in October”

Refund Question:

  • “Refund back to card”
  • “Refund”
  • “Refund on billing overcharged”

Website/ Application Question:

  • “App messed up”
  • “Phone won't download and says bad gareway”
  • “App not working”

Employment Question:

  • “Pay off phone”
  • “Info of becoming a Verizon customer”
  • “To try to pay off 2 phones”

Other Question:

  • “Muchos anuncios en mi telefono”
  • “Can’t hear no one after answering me phone or calling out”
  • “Maybe adding another line”

Compare Verizon Customer Service To

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ATT
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