Contact Verizon Customer Service

Got a new iPhone 15 couple days ago and was having trouble pairing the phone with my headsets, Smart Watch, etc. Went to the Verizon at the Bay Terrace Shopping Center and explained the problem to them.

I was told "You need to bring in the headset". Okay, returned home, I got the 2 headsets and returned. 4 GUYS at the store! So, 1 guy takes the headset and tries to pair it up.

Unsuccessful. "It's a bad headset" was his response. So I responded it was working fine with my old phone. He replied, Its the headset.

Trying to pair it on my phone and its not working. Okay, moving on...I asked about the Smart Watch. "Yeah, you have to delete and start over again". I asked how do I do that.

The response..."If you go on YouTube it will explain how". I looked at the other guys and they ALL had a blank look on them. 4 GUYS there and not one provided any assistance. Totally clueless.

I'm trying to get through! I'm trying to get a solution. That is why I went there in t first place! I tried again, "What do I do?

I mean, both headsets are no good? I drive a truck, I need them for work". And I get the response, "Nothing we can do." Fine. Thanks for nothing.

Really Thanks for nothing. I left, went to the Verizon store located at 40-04 Bell Blvd. What a DIFFERENCE!! Night and day.

Walked in "Hello Sir, how can I help you?" I explained the problem. we sat down. He started with the Smart Watch. He reset it, paired it with the phone, all in about 5 Minutes.

He then ran a diagnosis test on the phone. Have no idea what he did...within 10 minutes he paired BOTH SETS OF HEAD PHONES!!! In about 20 minutes he accomplished what 4 guys in the other store couldnt do!! Went back to the Verizon at Bay Terrace Shopping Center and told the guy "You all have a lot to learn about customer service".

His response..."Uh Huh". I got annoyed and another person who was trying to act like a manager asked him whats going on? He said "I don't know". And yes, I blew my top, "What do you mean you don't know??

This is my third time here this morning". Again with the Blank Look!

Useless. Unreal!

Customer service team is horrible & liars. Purchased the iPhone 15 plus and it arrived but could not be activated.

I was on the phone with one rep for 2 hours and 30 mins and she was pretty much silent pretending to do stuff to get the phone to work. She said out of her own mouth that the phone arrived with two different issues (sim locked & no iccid or imei provided). After two hours of trying attempts to unlock this lock to get the phone activated- she said she is going to have to get a replacement sent and I will not be charged the $50 restock issue due to phone error. She connected me with nomi- nomi said she is going to do one attempt first and then connect me with the right department for replacement.

Nomi lied- she tried attempts then said she it is a plan issue however the First Lady also said Im on the wrong plan but that the phone will activate. Nomi said she is going to connect me with tier 2 to fix this issue. Justin from tier 2 then said I am not on a plan at all for some reason which is why the phone is not activating.. a liar again, I been on the same plan for years how can there be no plan attached?

So either your first rep took me off or you are lying. He then said I would receive a call from him before 11pm after submitting a ticket because they will unlock this issue. Did not receive a call back from him, next day (today) still no phone because my old phone can not activate either I contacted corp to speak with a mgr. Aumy was the rep who kept stating they did not have any supervisors available- tried to attempt this same thing again.

AFTER THEY TRIED THIS FOR HOURS THE DAY BEFORE. I also went to the store after spending 4 hrs on the phone in total with them, store mgr said corp is useless for them as well. He looked up my account and seen the order is still pending which is why I am experiencing this issue. He contacted corp to push through the order and the rep said hot potato which is apparently a term where they cannot help.

The rep said she does not know what to do when he told he he did not either. Fast forward to today again, aumi wasted almost two hrs of my day doing nothing but arguing with me about my phone. I googled this iPhone 15 activation issues with Verizon and there are a TON of reviews about this. Verizon apparently does not have access to the esim with apple and told customers this.

It is reviews on reddit and many more, also on tik tok on _justin.mp4 profile. I mentioned that to aumi and she could no longer speak and was stuttering and said she is going to ask her team. She then came back and stated she read the notes on my case and it is a plan issue (again, it is not but she is ignoring the real issue that was mentioned) I told her to get me on the right plan then. She said ok and told me it is $140, cool.

Start the process, she then comes back and says she cannot do it without changing everyones plan. Everyones phone under this plan is working except mine, why are you wanting to change anyone elses plan?? She tried to argue again- told her to issue a return label because I am not doing this anymore. She then said she cannot promise that I wont be charged a restock fee of $50 although the reps before her said it is a phone issue and that I will not be charged.

I told her to connect me with the supervisor again, she said she cannot but somehow put me on hold and spoke with her supervisor herself.. her supervisor then told her to tell me she credited my account with $50 for the restock fee. Confirmed I will not be charged and she said I will not. Asked her to speak with her supervisor as she is free now, she said she cannot get in touch with them.

Terrible experience & will definitely keep my records of my calls recorded on my end to bring to my lawyer if needed. Returned the phone and will be waiting to hear next steps. Hours later after dealing with aumi- Justin called me and said he was able to get the issue resolved with the ticket that was created yesterday. Funny how he didnt have to change my plan right?

Well the phone was returned. Verizon is awful, RUN from them.

Customer service is terrible for tv service. It took over one hour to get a representative on the phone.

The problem I have with streaming is getting worse all the time. When you finally get to speak with a representative they dont know what how to fix the problem.

We also have Verizons wireless phone service. Thats not bad at all but I would check all my options before using Fios TV.

Many calls to customer service and a huge fail. All reps tell me my account which was upgraded and fees I vreaed all to meet the free Sunday ticket promo 2 months later and week 3 of NFL season and still no resolution.

Its literally robbery of a customer and false advertising. Poor business practices and illegal.