Contact Verizon Customer Service
Verizon Phone Numbers and Emails
Toll-Free Number:
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(888) 294-6804Prepaid
Customer Service:
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(800) 779-2067Executive Team
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(800) 922-0204Verizon Wireless Services
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(800) 225-5499
Verizon Emails:
Contact Information
Verizon Website:
Verizon Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Verizon Privacy Office
1300 I St., NW Ste 500 E.
Washington, DC 20005
International Data Privacy Office
Verizon Legal Department
Reading International Business Park
Basingstoke Road
Reading, Berkshire
RG2 6DA UK
Basking Ridge Operational Headquarters
One Verizon Way
Basking Ridge, NJ 07920
Payments
P.O. Box 408
Newark, NJ 07101-0408
Bankruptcy Administration
500 Technology Dr., Ste 500
Weldon Spring, MO 63304
How Good is Verizon's Customer Service?
Summary of Verizon Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Verizon?
Payments and Charges Question:
- “To pay my bill”
- “Amount and due date of my bill”
- “Too pay internet bill”
Staff Question:
- “Telephone service”
- “My service canceled still being billed”
- “Need to call customer service”
Activation/ Cancellation Question:
- “Activate new phone”
- “Cancel my pmt card”
- “You deactivated my phone and now you say the number never existed”
Request for Information Question:
- “Need to talk to someone”
- “Trying ask a question”
- “Change diffrent plans i need to talk to someone please...i been an member a long time”
Product/ Service Question:
- “My voice mail doesn't work”
- “No network service”
- “Our phones are not connected to wigi”
Account Question:
- “I need my account number also transfer pin”
- “My account”
- “Help with account and it's very important”
Cards Question:
- “Need to add my refill card to my hotspot”
- “Need pin number and account number”
- “Haven't received my Verizon credit card”
Return/ Replace Question:
- “Changing device”
- “Need my phone replaced”
- “Failure on Verizon's part to send return box for trade in phone.”
Shipping and Delivery Question:
- “New Verizon customer. Order not received by UPS. Verizon failed to put unit number and address. Received email stating one of the phones has been activated!”
- “You have the wrong address for my delivery”
- “I need the tracking number on my order”
Refund Question:
- “Promised refunds that haven't happened”
- “My refund”
- “Refund”
Employment Question:
- “I want to know my pay off on my phone”
- “Pay off”
- “Pay off device”
Other Question:
- “Internet”
- “Technical difficulties”
- “To see my Verizon is paid until next month”
About
, , , ,
Verizon was founded in 1983 as Bell Atlantic Corporation. It got seven Bell Operating Companies from AT&T company after its breakup. Nowadays the company is headquartered in New York, New York. Verizon Communications, Inc. was created in 2000 after the acquisition of GTE be Bell Atlantic, which was one of the largest mergers in the US history. The name of the company is a portmanteau word formed from veritas and horizon. The company specializes in communications services providing Broadband Internet services, Television services, wireless telecommunication services and Local wireline. Company's net income is $6,119 billion. Verizon Communications employs over 239,000 people. The tag line of the company is: "We never stop working for you".
Verizon is ranked 343 out of 1755 in Telecommunications category
USA
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