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Contact Verizon Customer Service

How to Reach a Person at Verizon

Verified Contact Information

Toll-Free Number:

  • 1-888-922-0204
    Customer Service
Call Now
Send Message

Customer Service:

  • 1-800-225-5499
  • 1-833-837-4966

Accessibility:

  • 1-508-251-5301
    Videophone
  • 1-800-974-6006
    Voice/TTY

Business Customer Service:

  • 1-800-465-4054

Headquarters:

  • 1-908-559-2001
    Basking Ridge Operational
  • 1-212-395-1000

Legal:

  • 1-800-333-3972
    Privacy Inquiries

Customer Service:

digitalready@verizon.com
Grants For Small Business Digital Ready

Legal:

privacyoffice@verizon.com
Privacy Inquiries
nevada.privacy@verizon.com
noticeofdispute@verizon.com

Media:

localmedia@verizon.com

Report Fraud:

abuse-csam@verizon.com
Report Child Sexual Abuse Material
phishing@verizon.com
info@verizon.com

Verizon Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Verizon Phone Number
1 (888) 922-0204
Average Hold Time
00:05:40
Average Calls duration
1 minute
Most Popular Verizon Email Address
digitalready@verizon.com
Verizon Live Agent Availability
2% of callers successfully reach a real person
Issue Resolution Rate
Low (5% reported full resolution)
View full overview

How to Contact Verizon

Contacts

Customers can contact Verizon by phone in several ways:

  1. Call one of Verizon's toll-free numbers:
    - Customer Service: (888) 922-0204, (800) 225-5499, (833) 837-4966.
    - Business Customer Service: (800) 465-4054.
    - Corporate headquarters: (908) 559-2001.
    There are different phone numbers for prepaid and postpaid customers.
  2. Dial *611 from a Verizon phone.
  3. Request a call-back from Verizon's website. Call-back appointments can be set via the website as well.

Yes, (800) 922-0204 is a Verizon customer support number. This phone line can be used for customer service inquiries related to mobile, 5G Home, LTE Home, and Fios services. The customer care agents are ready to handle service matters Monday to Saturday from 8 a.m. to 7 p.m. and Sunday between 8 a.m. and 5 p.m. local time. Technica support experts are available at this helpline daily between 8 a.m. and 9 p.m. local time.

To reach a live Verizon customer care advisor, you can use the support helpline within business hours, Monday through Saturday between 8 a.m. and 7 p.m. and Sunday from 8 a.m. to 5 p.m. local time.
You can also discuss your inquiry with a Verizon live representative via the chat on the official website. Click the Live Chat icon in the bottom right corner of the screen and type your question to start the conversation with a live representative.
If you prefer to communicate via social media, the customer relations agents are available 24/7 via Facebook Messenger to answer your questions and assist with solving your issues.

The company offers several options to reach the Verizon customer service team online. To check the available ways of contacting support, follow these steps:

  • Visit the official website.
  • Click the "Contact Us" tab at the top of the homepage.
  • Select the method of communication you’re comfortable with from such options as "Chat with Us", "Create Support Request", or "Schedule a Call".
  • Follow the prompts to connect with a Verizon support agent.

You can also find phone numbers and hours of operations for different company’s departments on the Contact Us page, including Account and Billing, Technical Support, and Sales.

The company does not provide a direct Verizon customer service email. However, you can reach support representatives online via live chat or Facebook Messenger. There are also Verizon email contacts for specific inquiries. For instance, if you are interested in a program that provides resources, grants, and tools to help small businesses grow, you can email their customer care at digitalready@verizon.com. If you receive a phishing email, text, or suspicious message pretending to be from Verizon, you can forward it to phishing@verizon.com. Media inquiries can be sent to localmedia@verizon.com.

Working Hours & Locations

Verizon provides 24/7 automated phone-based customer service. To reach live agents on service-related issues, call the customer care helpline Monday to Saturday from 8 a.m. to 7 p.m. and on Sunday between 8 a.m. and 5 p.m. local time. Technical support is available between 8 a.m. and 9 p.m. local time daily.
The hours of operation for Verizon Wireless National Accessibility Customer Service Center are Monday to Friday from 8:30 a.m. to 5:30 p.m. EST.

PissedConsumer Club

Contact Information

Verizon Website:

Verizon Help Center:

Corporate Office Address:

Verizon Communications Inc.
1095 Avenue of the Americas
New York, New York 10036
United States

Other Info (opening hours):

Mailing Address:

Verizon Privacy Office

1300 I St., NW Ste 500 E.

Washington, DC 20005

United States


Verizon Legal Department

Reading International Business Park

Basingstoke Road

Reading, Berkshire RG2 6DA

United Kingdom


Payments Address:

P.O. Box 408

Newark, NJ 07101-0408

More contact details

How Customers Rate Verizon Support?

4.1 / 5
Good

Based on 16.2K calls to Verizon customer support through PissedConsumer.com and 41 survey responses.

Total Calls
16.2K
Avg Call Duration
01:32
Issues Resolved
5%

Why Customers Call Verizon?

Top Reasons of Customers Calls

  • Payments and Charges 24%
  • Customer Inquiries & Issues 23%
  • Product/ Service 14%
  • Request for Information 9%
  • Staff 9%
  • Account 8%
  • Activation/ Cancellation 5%
  • Return/ Replace 3%
  • Cards 1%
  • Shipping and Delivery <1%
  • Phone & Devices <1%
  • Streaming Services <1%
  • Refund <1%
  • Website/ Application <1%
  • Employment <1%
  • Fraud & Security Issues <1%
  • Claims & Legal Issues <1%
  • Questions About an Order <1%
  • Payments & Transfers <1%

Payments and Charges

24%
  • "Someone charged me for a bill that is not mine"
  • "Billing issue"
  • "Pay my bill"

Customer Inquiries & Issues

23%
  • "Para conectar mi servicio"
  • "Need to find the closest tower to us"
  • "Trouble shooting"

Product/ Service

14%
  • "My phone isn't working"
  • "Fios outage on block due to Verizon wire cut"
  • "Pagar wifi"

Request for Information

9%
  • "Need to know where the closest tower is so I can get service"
  • "I need help"
  • "Discuss my bill"

Staff

9%
  • "Discontinue service"
  • "Restore service"
  • "Service outage"

Account

8%
  • "To verify discount for 2 yrs."
  • "Something came up on my email"
  • "Account not working"

Activation/ Cancellation

5%
  • "Need to canceled home internet"
  • "Reactivate"
  • "Phone activated"

Return/ Replace

3%
  • "I RETURN VERIZON EQUIPMENT 7/17/2026"
  • "I need to replace my damaged phone"
  • "change of name on my account for drafting my bill9"

Cards

1%
  • "Need new Sim card"
  • "Sims Card"
  • "Deleted my e SIM card"

Shipping and Delivery

<1%
  • "Revise cable package"
  • "need location"
  • "Never received a replacement booster box"

Phone & Devices

<1%
  • "Lost phone"
  • "Roaming"
  • "Voicemail"

Streaming Services

<1%
  • "My Wi-Fi is not hooked up in my TV cannot come on"
  • "Tv keeps buffering during streaming"
  • "TV Channel"

Refund

<1%
  • "Wondering when we are going to receive our refund"
  • "Want a refund on a phone I purshased"
  • "Refund back to card"

Website/ Application

<1%
  • "Installation problem"
  • "App messed up"
  • "FIOS not loading"

Employment

<1%
  • "Pay off and cancel phone"
  • "Want to get phone pay off amt"
  • "Payoff my phone"

Fraud & Security Issues

<1%
  • "possible scam"
  • "Security"
  • "Identity theft"

Claims & Legal Issues

<1%
  • "File a claim"
  • "Claim"

Questions About an Order

<1%
  • "My order"

Payments & Transfers

<1%
  • "Redeem"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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