Contact Verizon Customer Service
Verizon Phone Numbers and Emails
Toll-Free Number:
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(888) 922-0204Customer Service
Customer Service:
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(800) 225-5499
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(833) 837-4966
Accessibility:
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(888) 262-1999National Accessibility
Verizon Emails:
How to Contact Verizon
Most Popular Number:
| Total calls: 12 000 | Issues resolved: 218 | Last call: May 19, 2025 |
Verizon Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Verizon Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Verizon is 8889220204. 88% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 63% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Verizon may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Verizon Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Verizon is 8889220204. 88% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 63% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Verizon may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Verizon mainly because of product/ service, request for information, payments and charges.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Verizon is digitalready@verizon.com. 61% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Verizon Website:
Verizon Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Verizon Privacy Office
1300 I St., NW Ste 500 E.
Washington, DC 20005
United States
Verizon Legal Department
Reading International Business Park
Basingstoke Road
Reading, Berkshire RG2 6DA
United Kingdom
Payments Address:
P.O. Box 408
Newark, NJ 07101-0408
Verizon Customer Service Reviews
I went to another company owe Verizon 10.14 and can't pay it because I'm on paperless billing and have know account number and they don't reconize my number anymore. I finally get a person to talk to and she tells me I have to go in the store to pay it or give her 10.00 to pay it. I'm so glad I'm rid of this company.
Verizon sent me a box to mail the Gateway back to them. I found a flat open box at my door, and the loose mailing slip, of which I was unaware, slipped under my sofa as I found it March 31 under my sofa (stupid careless Verizon) and promptly mailed the next day, April 1st.
I sent them printouts of photos I took of the box with shipping label, a shot of the package at UPS, and a shot of my receipt.
Even though it was through their careless placement of the packing slip, they have put me in collections, and I CANNOT GET IN TOUCH WITH A LIVE PERSON anywhere with their phone numbers. I am furious over this, as it is due to their terrible business practices.
I no longer have Verizon as they are a ripoff and have terrible customer service. I refuse to pay for something they now have in their possession.
How Good is Verizon's Customer Service?
Very helpful.
All people spoken to were GREAT, really, really tried to accommodate me. Unfortunately, still no resolution. I've been with you 10 years and rec'd fantastic service but at 80 yrs of age I don't use all the new gadgets so a tracfone phone for about 10dollars a month is all I need. I want to get an authorization number to transfer my no.to avoid losing my present number. One gentleman tried to waive needing the number so I wouldn't have to do a 2 and half hr drive to a corporate store to show ID. Local store could not do that as they are a retail store. When tracfone tried to set up the transfer the procedure still required the no. So somehow, the waiver would not work as it is automated and not excepting any deviation. I spent all afternoon speaking to both companies and an HR the day before. Still no solution. HELP
Good..
Horrible.
Either have to repeat the same sorry again and again with a solution or unable to reach any live person.
The system is fundamentally broke. Have no idea how they conduct business.
I have no complaints
Frank did a great job
Summary of Verizon Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Verizon?
Payments and Charges Question:
- “Phone charges when out of the United States”
- “I need to pay my bill and I can’t sign into any app”
- “Pay bill for another phone”
Product/ Service Question:
- “Yame ayer y me dijeron que hoy me yamarian y para desirme donde devolvería la caja de internet”
- “Pay internet bill”
- “Another phone difficulty with connection service”
Request for Information Question:
- “Need help setting up TracFone”
- “Help setting up phone”
- “Need to know address with post office box”
Staff Question:
- “My service”
- “*** customer service”
- “My service is not connected”
Account Question:
- “Someone Hacked my account”
- “Verify a “cloud” email I keep receiving asking for payment method and verification of email.”
- “Account number and pin”
Activation/ Cancellation Question:
- “Trying to pay and activate my account”
- “Unable to activate my phone”
- “To activate phone”
Return/ Replace Question:
- “I changed the battery to my remote and it’s not letting me change the channels or shut the TV off”
- “Need mailing address to return phone”
- “HowChange account over”
Cards Question:
- “Activar sim Card de ñi dispositivo de reemplazo”
- “New sim card”
- “Cuz I'm trying to use the gift card at home Depot and you people are not understanding I've been back and forth back and forth and I'm getting sick and tired of Verizon now I'm at home Depot was on the phone with someone and they hung up”
Shipping and Delivery Question:
- “Did not receive 10.00 monthly discount for Paperless payment!!!!!”
- “To track my phone that haven't arrived”
- “I did not receive statement in October”
Refund Question:
- “Refund back to card”
- “Refund”
- “Refund on billing overcharged”
Website/ Application Question:
- “App messed up”
- “Phone won't download and says bad gareway”
- “App not working”
Employment Question:
- “Pay off phone”
- “Info of becoming a Verizon customer”
- “To try to pay off 2 phones”
Other Question:
- “Muchos anuncios en mi telefono”
- “Can’t hear no one after answering me phone or calling out”
- “Maybe adding another line”
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