Verizon Phone Numbers and Emails

Toll-Free Number:

  • (888) 294-6804
Send Message

Customer Service:

  • (800) 779-2067
    Executive Team
  • (800) 922-0204
    Verizon Wireless Services
  • (800) 225-5499


  • (508) 251-5301
  • (800) 974-6006


  • (888) 262-1999
    National Accessibility

Business Customer Service:

  • (888) 378-3113
    For Business Solutions, Tech Products and Services
  • (800) 465-4054

Business Sales:

  • (877) 830-1626
    Enterprise/Public Sector - Federal
  • (844) 915-2512
    Fios, Network and Phone (1-19 Employees)
  • (888) 318-0057
    Fios, Network and Phone (100-500 Employees)
  • (855) 972-5862
    Fios, Network and Phone (20-99 Employees)
  • (877) 465-0178
    Mobile Phones and Plans
  • (855) 440-1452
    Public Safety
  • (833) 363-1217
    State and Local Government/Education


  • (908) 559-2001
    Basking Ridge Operational
  • (212) 395-1000


  • (800) 333-3972
    Privacy Inquiries

Verizon Emails:

Fios and Traditional Phone
Customer Service
Grants For Small Business Digital Ready
General Info
Verizon Ethics
Privacy Inquiries
Advertising Inquiries
Report Fraud
Report Child Sexual Abuse Material, Report Security Vulnerability
Claim Your Business
More phone numbers and emails Less phone numbers and emails

How to Contact Verizon

Most Popular Number:

(888) 294-6804 Prepaid
Total calls: 2 424 Issues resolved: 51 Last call: May 27, 2023

What is Verizon Phone Number?

Customers can contact Verizon by phone in several ways:

1) Call one of Verizon's toll-free numbers:

There are different phone numbers for prepaid and postpaid customers.

2) Dial *611 from a Verizon phone.

3) Request a call-back from Verizon's website. Call-back appointments can be set via the website as well.

Additional Information About Verizon Customer Service

- Verizon provides 24/7 automated phone-based customer service and live customer help is available Monday through Friday from 7 am - 9 pm and weekends from 8 am - 9 pm (All hours are in local time)

Many consumers want to speak to a live person when making a purchase, asking a question or attempting to resolve a problem. Verizon's voicemail system asks questions about the reason for the call: "Yes" or "no" answers will direct the call to the appropriate customer service department.

- Verizon also offers a dedicated customer service center for current customers with disabilities.

- The Verizon Wireless National Accessibility Customer Service Center provides support from Monday through Friday from 8:30 am to 5:30 pm (EST).

Contact Information

Verizon Website:

Verizon Help Center:

Corporate Office Address:

Verizon Communications Inc.
1095 Avenue of the Americas
New York, New York 10036
United States

Other Info (opening hours):

Other Locations:

Verizon Privacy Office

1300 I St., NW Ste 500 E.

Washington, DC 20005

International Data Privacy Office

Verizon Legal Department

Reading International Business Park

Basingstoke Road

Reading, Berkshire


Basking Ridge Operational Headquarters

One Verizon Way

Basking Ridge, NJ 07920


P.O. Box 408

Newark, NJ 07101-0408

Bankruptcy Administration

500 Technology Dr., Ste 500

Weldon Spring, MO 63304

Verizon Customer Service Reviews

1.3 / 5
Patrick G Maj
Organized theft

About 2 years ago I decided to go with a better carrier so I went into the carrier and took a promotion that has saved me more than 55% since. I ordered the...

Read full review
Switching to a new phone

It started off a little shaky but in the end I was very satisfied... getting to actually talk to a person was the hard part

Read full review

How Good is Verizon's Customer Service?

Nikesha Ypj
Nikesha Ypj
Feels Neutral | May 18, 2023

Didn't help me

Read full quote
Jesaika A
Jesaika A
Feels Satisfied | Apr 24, 2023

Yes I'm very happy to be your customer I've been with you guys over a year

Read full quote
Brance Ycx
Brance Ycx
Feels Satisfied | Apr 20, 2023

Good service.

Read full quote

Summary of Verizon Customer Service Calls

04:21 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Verizon?

Payments and Charges Question:

  • “To pay my bill”
  • “Amount and due date of my bill”
  • “Too pay internet bill”

Staff Question:

  • “Telephone service”
  • “My service canceled still being billed”
  • “Need to call customer service”

Activation/ Cancellation Question:

  • “Activate new phone”
  • “Cancel my pmt card”
  • “You deactivated my phone and now you say the number never existed”

Request for Information Question:

  • “Need to talk to someone”
  • “Trying ask a question”
  • “Change diffrent plans i need to talk to someone please...i been an member a long time”

Product/ Service Question:

  • “My voice mail doesn't work”
  • “No network service”
  • “Our phones are not connected to wigi”

Account Question:

  • “I need my account number also transfer pin”
  • “My account”
  • “Help with account and it's very important”

Cards Question:

  • “Need to add my refill card to my hotspot”
  • “Need pin number and account number”
  • “Haven't received my Verizon credit card”

Return/ Replace Question:

  • “Changing device”
  • “Need my phone replaced”
  • “Failure on Verizon's part to send return box for trade in phone.”

Shipping and Delivery Question:

  • “New Verizon customer. Order not received by UPS. Verizon failed to put unit number and address. Received email stating one of the phones has been activated!”
  • “You have the wrong address for my delivery”
  • “I need the tracking number on my order”

Refund Question:

  • “Promised refunds that haven't happened”
  • “My refund”
  • “Refund”

Employment Question:

  • “I want to know my pay off on my phone”
  • “Pay off”
  • “Pay off device”

Other Question:

  • “Internet”
  • “Technical difficulties”
  • “To see my Verizon is paid until next month”


Related Companies

Yahoo, Verizon Wireless, Straight Talk Wireless, TracFone, Aol


Verizon was founded in 1983 as Bell Atlantic Corporation. It got seven Bell Operating Companies from AT&T company after its breakup. Nowadays the company is headquartered in New York, New York. Verizon Communications, Inc. was created in 2000 after the acquisition of GTE be Bell Atlantic, which was one of the largest mergers in the US history. The name of the company is a portmanteau word formed from veritas and horizon. The company specializes in communications services providing Broadband Internet services, Television services, wireless telecommunication services and Local wireline. Company's net income is $6,119 billion. Verizon Communications employs over 239,000 people. The tag line of the company is: "We never stop working for you".

Verizon reviews and complaints

Verizon is ranked 343 out of 1755 in Telecommunications category

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Payment Methods

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