Contact Verizon Customer Service
Verizon Phone Numbers and Emails
Toll-Free Number:
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(888) 922-0204Customer Service
Customer Service:
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(800) 225-5499
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(833) 837-4966
Accessibility:
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(888) 262-1999National Accessibility
Verizon Emails:
How to Contact Verizon
Most Popular Number:
| Total calls: 11 757 | Issues resolved: 213 | Last call: Dec 2, 2024 |
Verizon Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Verizon Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Verizon is 8889220204. 88% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 63% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Verizon may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Verizon Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Verizon is 8889220204. 88% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 63% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Verizon may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Verizon mainly because of product/ service, request for information, payments and charges.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Verizon is digitalready@verizon.com. 61% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Verizon Website:
Verizon Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Verizon Privacy Office
1300 I St., NW Ste 500 E.
Washington, DC 20005
United States
Verizon Legal Department
Reading International Business Park
Basingstoke Road
Reading, Berkshire RG2 6DA
United Kingdom
Payments Address:
P.O. Box 408
Newark, NJ 07101-0408
Verizon Customer Service Reviews
Agents helpful and patient.
My complaint is rarely able to get on Verizon web page. Always saying wrong ID or wrong password.
Have changed PW numerous times without success. Please advise how to correct this problem.
How Good is Verizon's Customer Service?
All people spoken to were GREAT, really, really tried to accommodate me. Unfortunately, still no resolution. I've been with you 10 years and rec'd fantastic service but at 80 yrs of age I don't use all the new gadgets so a tracfone phone for about 10dollars a month is all I need. I want to get an authorization number to transfer my no.to avoid losing my present number. One gentleman tried to waive needing the number so I wouldn't have to do a 2 and half hr drive to a corporate store to show ID. Local store could not do that as they are a retail store. When tracfone tried to set up the transfer the procedure still required the no. So somehow, the waiver would not work as it is automated and not excepting any deviation. I spent all afternoon speaking to both companies and an HR the day before. Still no solution. HELP
Good..
Horrible.
Either have to repeat the same sorry again and again with a solution or unable to reach any live person.
The system is fundamentally broke. Have no idea how they conduct business.
I have no complaints
Frank did a great job
He was very helpful and polite. I hate talking to the computer person
Summary of Verizon Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Verizon?
Payments and Charges Question:
- “To make a payment”
- “To pay my bill”
- “Billing”
Product/ Service Question:
- “Phone broke”
- “Necesito servicio de internet”
- “Purchased phone and plan never got cofirmationt”
Request for Information Question:
- “I will like to speak to someone”
- “Want to know how to remove viruses”
- “Question about service for trac phone”
Staff Question:
- “Poor service”
- “Cut off my service when you owe me money”
- “Reach customer service”
Account Question:
- “Suspended service”
- “Unlock phone”
- “Account close”
Activation/ Cancellation Question:
- “Cancel order”
- “Reactivate cell phone”
- “Activate new phone”
Return/ Replace Question:
- “Change due date”
- “Change to ver”
- “2 Change my card number because someone take my other one”
Cards Question:
- “Cuz I'm trying to use the gift card at home Depot and you people are not understanding I've been back and forth back and forth and I'm getting sick and tired of Verizon now I'm at home Depot was on the phone with someone and they hung up”
- “Transfer my number to a nother sim card”
- “Sim card failure”
Shipping and Delivery Question:
- “I did not receive statement in October”
- “I want to buy shokz but I want the mini size”
- “Locate a package”
Refund Question:
- “Refund back to card”
- “Refund”
- “Refund on billing overcharged”
Website/ Application Question:
- “App messed up”
- “Phone won't download and says bad gareway”
- “App not working”
Employment Question:
- “Info of becoming a Verizon customer”
- “To try to pay off 2 phones”
- “I’m under FEMA and disaster unemployment and have not received any payment yet.”
Other Question:
- “Preguntas sobre planes”
- “Store my new equipment”
- “I want enternet”
Compare Verizon Customer Service To
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