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2 comments
1.4

Can't get an agent thru chat-requires login, but when I do there are security questions that i never set up-Seriously!!!! Can't get past it.

Phone call gets me nowhere since my plan is prepaid and I don't yet have the phone in my possession-it is stuck in limbo at UPS!

Can't get past the automated messages even when I state that I need to speak with an agent. Literally NOTHING I do will get me connected to a person at

User's recommendation: Go with another company! These guys will sell to you, and then you get no assistance!!

Monetary Loss: $243.

Preferred solution: Deliver product or service ordered.

Verizon Pros: Great coverage.

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#2049702

Same here except they went one step further and locked me out of my account right after purchasing a new $999.00 S21 5G under the customer loyalty program. I am going to the store tomorrow and hand over the phone and hit them with a small claims 3x lawsuit in district court. its unbelievable ,,,,,,,they need to be regulated its out of control.

#2049516

Had same exact experience trying to get into my account to look over my bill these past 2 days. Chat doesn’t understand the question.

Can’t get live chat agent.

Locked out twice. Can’t schedule call with live person unless I first sign in!

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