I have had Verizon Fios for a few years now at least. Within the past year I have had challenges financially and have not been able to pay the high cost of this service.
I have paid what I can and I have always tried to send in something. I was initially under contract for two years, after that expired, I did not renew my contract because I am moving, selling my condo. The price then went way up due to not having a contract. After several months of paying a ridiculously high fee I caved in and agreed to a two year contract, thinking this would lower my bill and I could catch up eventually.
Today, I was told my service was scheduled for suspension, even though I scheduled in a payment of $150 toward my bill that will go through today and two weeks later I could do another $150. The rep I was speaking with was rude and did not try to work anything out. I told him my condo was on the market, I could pay what I can now & once my house sold, I could pay whatever I owed on the bill. He rudely stated "all we can do is $175 now and $175 in two weeks, that's all we can do.
He was not willing to discuss anything else. Now, I have a two year contract that did not want in the first place, service scheduled for suspension, and a business that obviously does not care about its customers. The message to me was - Verizon does not care about losing customers, actually pushes them into a position to leave. I'm not sure what will happen to my two year contract as it was not me who decided to be rude and not want to work anything out.
The decision was Verizon Fios customer service. I hope I am not charged for something I did not want in the first place.
Product or Service Mentioned: Verizon Fios Internet Service.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.