State: Connecticut Clear all filters (10 of 2318 reviews match)
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My Verizon bill cane in at $362 it should have been $144...i was on my way to work and had planned on calling the next day, tgey shut my services off. The next morning i called after about 20 minutes i got to speak to someone, who i thought was helpful, i had overpaid...
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#888760
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my dad has to have a landline which is set up to his defibrillator which sends signals out in the event that his heart stops. We told this to Verizon when we ordered the landline. Now our phone has been down more than 24hours and we were told we have to wait for...
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1.6
I didn't like
  • Incompetent customer care people
#809934
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Something very similar happened to me. I went to replace a phone for my mother and they said I they were giving me a free tablet as I complaint of a bill that I paid twice. First the seller said I had to pay 50 dollar for the activation, and that there would be 10...
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1.0
I didn't like
  • Sales practices
#751105
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Avoid Verizon if you can if you do not want to waste 30 mins of your life getting frustrated every time you call . We have been Verizon wireless customers for many years and customer service and the billing dept gets worse each year. Last year they continually billed...
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1.0
#715492
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We recently switched our old family plan to the new shared data plan. On the old plan, adding up the usage, we went over 2 GB twice in 2 years, so we opted for the 4 GB shared data plan to be safe. We happened to have switched plans with one remaining day of our...
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Anonymous
Loulou

I got their novatel MiFi hotspot to try out which was around $4.00 to tryout free if returned within 3days. I was told that if I return after three days there may be a 14.99 ...

#422538
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After complaining about one of my phones for over a year and promises abound from Verizon with no action my wife's phone went on the blink after an update leaving us with 2 phones unable to access the service we pay to use. Got the run around and treated like...
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#384095
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I was a 5+ year customer of Verizon Wireless with as many as 6 concurrently active phone lines in my name. Using the conservative estimate of $300/month, I have paid VZW in excess of $18K, during the life of my contract with them. Over that time, I have always paid my...
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#376365
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On Tuesday of this week my phone stopped working. I had an old phone in the house and tried to activate it. The recording told me to call Cust. Serv. I was on the phone with them from 8:50 to 10:45. They would not let me activate the phone because it was too old...
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Anonymous
No longer Verizon customer.

I have three lines. One of the phones stopped working and a call was made to Verizon. They stated that they did not have a replacement in stock and asked if we had one of th...

#336745
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I have been a loyal Verizon customer for over 12 years and recently wanted to upgrade to a smart phone increase my services, add a data package & add another line to my plan. Essential I wanted to give them more money. I had questions about service & phone upgrades as...
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Anonymous
cj

I agree...worst customer service I\'ve ever had. The \"screw the little guy\" attitude is about the most infuriating thing. I dropped my contract with \"the big guy\" and wil...

Anonymous
VZW_CS

Slinkky, I am sorry to hear about the issues you faced with our customer service. Our reps are certainly not trained to be rude or disrespectful to customers. We pride ourselv...

#272862
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I signed up for Verizon Fios in January 2008 in Northern NJ. I got the tv package only. I was told $42.99 a month plus extras for a total of under $50.00 a month and with free installation. One free box and remote. What I got was a bill for $ 299.65 a month. I called...
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Anonymous
the word

Verizon fios isn\'t ready for prime time. The Fios \"network\" or the customer service department sets records for on hold times, rerouting, and blaming someone else for prob...

#123174
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