Verizon Reviews and Complaints | verizon.com @ PissedConsumer Page 2

Kerry A Gus

Failure

Oct 07, 2023

Problems with Verizon getting address updated. Wanted a tablet.spent over 40 minutes with CS trying to get them to update it. I had to let it go because of exhaustion and poor connection. Later got email saying my address updated. I ordered tablet. Then it was sent to old address. I called CS. First she said it was an oversize then said when I signed agreement I consented to the delivery at the old address. I have filed complaint with FCC. Now this.

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Cons:

Not honest

Preferred solution: Want the tablet I reordered successfully delivered.

Jorge G Brd

Refund/ lies to customer

Aug 02, 2023

1.0

Hello my name is Jorge Garcia a prior customer and first responder. I am writing this email because I am extremely disappointed in Verizon. From the start I was lied to on a recored line from the pay rate I would pay. Every month I called to discuss why I was getting charged another payment we did not agreed upon. I was given the run around and basically left to drown. After four months I decided to leave Verizon and before I left I called and spoke with a representative and asked her if I had to return the devices (three phones). She said I can keep them because they were given to me for free. Three months later after I'm no longer a customer I get charged $2367 out of my wife's debit card which we never authorized. I spoke with a representative and she stated to me on a recored line that as long as I return the phones I will get a full refund along with a gift . She said they opened an investigation #PH822**** and given a reference #9134**** where she added the notes. She asked me to please return them to a corporate store located at 1755 W 22nd St Unit D, Oak Brook, IL 60523 5.6 mi but unfortunately they did not want to receive the phones. I called Verizon again and spoke with a supervisor who was very rude and basically told me it's my fault and the investigation was going nowhere. After I told her I wanted to speak to another supervisor she said no one is available. Please help me out. I just want my money. This is not fair that Verizon lies to clients. I want to open a full investigation on these employees and want my money back. I will gladly rerunt your phones. Again when I was told not to return them.

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Loss:

$2360

Cons:

Worst company lied about everything

Preferred solution: Full refund

User's recommendation: Don't lie to customers and train employees to not lie.

Kelli R Yuo

Charlotte, North Carolina

I have had service with Verizon over 4 years. I have yet been able to get a human on the phone. I go into the store and they tell me I must go on line or call a damn number that never helps!

Oct 02, 2023

1.0

Trying to cancel serviceno one can help! I bet when they try to get my direct deposit payment tomorrow theyll be surprised! New bank account, baby!!!

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User's recommendation: Do not use Verizon

John P Bef

Disappointed with customer service from Verizon.

Sep 27, 2023

1.0

Trying to disconnect a landline, will not let me with no pin# or full acct # or they call the 540563**** # but Im 40 miles away, handicapped and no transportation. Im a retired employee 34 years. There should be some way to help me!

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Cons:

Hard to contact if you have a problem

User's recommendation: Get another company, not the same one that I retired from!

Kai K Xal

Pasadena, Maryland

Recent change of my service

Sep 07, 2023

1.0

Recently, I requested to be sent a paper bill which led to them telling me all that I was missing out on and how much money they could save me. I wish I had never called. They sent a rep to my house to supposedly improve/increase my data flow. LOL! He was rude and lacked the technical knowledge to do what he was sent to do. I was strongly assured/promised there would be no charges. Now I am paying for an extender on s monthly basis. This *** POS only works if your devices are right next to it. The supposed increased and faster data flow now freezes up and takes time before I can actually see my data both on Internet and TV. My phone which used to work with the extender that I had no longer works with the installation change. I am so frustrated, I could pull my hair out! I would never recommend Verizon to anyone ever again.Find Another Provider!

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Loss:

$200

Cons:

Terrible service
Non technical reps sent to repair

Preferred solution: Everything working

User's recommendation: FIND ANOTHER PROVIDER

Anonymous

Guest-4893632

Seguin, Texas

Someone is using my information

Aug 03, 2023

I just got a letter in the mail saying that I had signed up for service but it got denied but it wasnt me my identity got stolen the application is 53305****

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Anji N Xij

Getting $900 phone bill I never used on my credit

Sep 05, 2023

1.0

I had their phone for 1 day took it back paid a $50 restock fee and now I'm getting bills for $900 and credit people calling me I want it removed or I'm sueing

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Loss:

$900

Cons:

Lose ur money on trash

Preferred solution: Full refund

User's recommendation: Do not use them

Michael W Vpo

Buyers beware

Sep 23, 2023

1.0

If you buy a phone from verizon, the phone will be locked for 60 days to where you would not be able to put a new sim card in the phone to start a new plan from another company even though you outright paid for the phone

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Preferred solution: I would like for my phone to be unlocked

User's recommendation: beware of verizon

David S Nba

El Paso, Texas

Disgusted

Sep 24, 2023

I went to the local store because my iPhone 14 pro max is not letting me receive incoming calls or text messages from others, after researching the Verizon website to try and find a solution the put me on the phone with customer support and they could not do anything to resolve the issue, so I called their tier 2 technical support at 10 am and was passed to several different people who either did not understand that I tried all the steps to resolve the issue on my end needless to say I was on the phone with someone who tried everything before telling me to try a factory reset which also did not work I then called Verizon to activate the ESIM and that person to had the same issue before telling me, We can get you a phone I have had the new phone less than 3 months I explained to the customer service rep I will be contacting your corporate office and letting them know what kind of customer service I got along with unknowledgeable technical support and engineers who can figure out it is something on their end. I called apple support and they checked to see if all systems with the phone were working and they explained that it is a connection issue with the carrier.

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Loss:

$1500

Pros:

Use to by they had great service all around

Cons:

Customer service

Preferred solution: New iPhone

User's recommendation: Stay away fro Verizon bad customer service all around.

Anonymous

Guest-5171659

Pomaria, South Carolina

If you want to buy a new phone, you get a live person right away. But if you want to talk to a live person about your bill forget it. It's like getting on a roller coaster.

Oct 02, 2023

2.3

Wanted to talk about yet another jump in my monthly bill. I do not want to pay for a chat, get messages on my cell phone, etc. My phone actually warned about phishing on message. I do get good service from Verizon when making calls. Why is it so difficult to talk with an actual agent on my phone? What happened to Customer Service?

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User's recommendation: They can make up their own minds.

Willie A Rvc

Trying to reach them and can’t

Sep 22, 2023

1.8

Trying to pay my outstanding bill but its impossible because Im not a customer anymore. How the *** am I supposed to pay it.

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Pros:

Service

Cons:

Cannot call a human to give info to

Anonymous

Guest-5153802

Oakland, New Jersey

Not streaming on my tv

Sep 27, 2023

1.0

After 1 hour I finally got a representative. He was very nice but knew nothing about what I needed. This is a continuing problem. We spend enough money on your services and not to be able to stream is not acceptable. Also, the fact that I spent all that time trying to talk to someone is not a good thing.I am getting tired of this. Its an on going problem that just keeps getting worse. I have to say Optimum and what they are offering us is starting to look real good.

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User's recommendation: Check out all your options

Kimberly C Owb

Cannot access account/ apply for acp

Aug 29, 2023

1.0

I would give a zero if I could. Never spoke to anyone. System continues to hang up on me telling me that I am not a customer. I guess I won't be paying a bill that I dont owe because... I'm NOT a customer

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Cons:

Not being honest

Preferred solution: Someone tofux the bugs with the account

Anonymous

Guest-5151209

Phoenix, Arizona

The Wi-Fi in my store isn't working

Sep 26, 2023

5.0

The Wi-Fi in my store isn't working. Phone and credit card machines are working normally. Just no Wi-Fi

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Anonymous

Guest-5126070

Orem, Utah

Questions

Sep 19, 2023

3.5

I want to cancel the insurance on my phone. I never got any help I requested. He said he would call back and has not

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User's recommendation: Do what they request.