Verizon customer for 9 years. Approx 90 days ago my wife and I went to a Verizon store to purchase two new Iphones. Were given $800. combined trade in. I wanted to pay in full the difference but were told the trade difference had to be added to our phone bill...then we...
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ID
#3499352 Review #3499352 is a subjective opinion of poster.
Location
Garland, Texas

Help impossible to easily get info via phone. Been with Verizon since new. I do not care to use the robot.

Lack of service accessibility for us old folks and robot irritates me. I do not care if the newer generation likes it or not. Remember you can be replaced by a robot too. I spent 15 minutes on the phone and had to force the robot to send me to another department because it could not understand "Customer Service or Support." I have been with Verizon since it was new. There is no consideration for loyalty. How come Spectrum has cheaper rates? I am tired of robots but apparently you need your money to operate so I pay immediately. Sorry your company needs a lot to be desired.

User's recommendation: Take an anti depressant when calling Verizon. They do not consider us old folks.

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ID
#3481800 Review #3481800 is a subjective opinion of poster.
Location
Los Angeles, California

My account was fraudulent use. So right now i cant make payment until the 6th of April

My phone bill was a day late and my phone was turn off. I had to pay $50.00 to get phone. I usually pay $40.50 or .65 cents they did not turn my phone back on until I paid more. I hope Verizon give me credit for $9.00
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ID
#3475812 Review #3475812 is a subjective opinion of poster.
Location
Richmond, Virginia
New Reviewer

Please re activate My phone

I requested to temporarily discontinue my phone last January 6, 2022 and it was discontinue until April6, 2022! Cause I have to take Care of my Sister here in the Philippines. It Will supposed to be re-activate today April 7. Please re- activate my phone now! Thanks!
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ID
#3469714 Review #3469714 is a subjective opinion of poster.
Location
Malolos, Central Luzon
New Reviewer

Signing into account

Every time we want to add/change anything on our account, it's an absolute nightmare to do so. We have to start over with a new pw and login, and changing all that is a *** So tired of them acting like i'm trying to *** into my own account. And I keep accurate notes on all my passwords, etc for each company, so it's not an error on my side. So tired of going through this each time.

User's recommendation: Retreat, back away, reverse the engines, don't do it...big regret!

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ID
#3467225 Review #3467225 is a subjective opinion of poster.
Location
Fallbrook, California
Preferred solution
Let the company propose a solution

Wire down

Trying to get a Verizon cable repaired laying in my yard. Have been unable to talk with anyone from Verizon,,,,,
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ID
#3465557 Review #3465557 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Reduce monthly bill

I was calling about cancelation of 2 lines no lines,with tablets that no longer needed. The customer service was very helpful. But I would be more comfortable to actually talk to somone
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ID
#3460515 Review #3460515 is a subjective opinion of poster.
Location
Warwick, Rhode Island
Multiple times I get no customer support including today & in the past. There is zero chance of talking to a live person. I was almost done & the line went dead between me & a live rep. I called back twice & was informed twice that I would be connected to an agent. I...
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ID
#3451067 Review #3451067 is a subjective opinion of poster.
Location
Russellville, Arkansas
New Reviewer

This website was forged in the depths of ***

I bought the simplest phone on earth. They told me I would have to enter my pin number. Like an idiot I waited until 8 oclock to do this. Turns out that not it. I dont use this horrible website because there is no support. So I can't now get into the site, because the know I had an account, but will not help me access it. The stupidity of this is mind boggling. Truly. I will pay $100 to any Verizon employee to call me.

User's recommendation: Dont let them tell you its easy. They can mess anything up.

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ID
#3448649 Review #3448649 is a subjective opinion of poster.
Location
Asheville, North Carolina
Preferred solution
activate phone.

Billing overcharges

Nothing final yet . It is being adjusted should know next billing cycle if its resolved. Ill let you know .

User's recommendation: Read fine print do research and make sure you get agreement in writing.

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ID
#3445991 Review #3445991 is a subjective opinion of poster.
Location
Fort Worth, Texas
Loss
$1600
Preferred solution
Refund on over payments .Reduction in regular Monthly fees
New Reviewer

Billing overcharged

Cant resolve problem want to cancel transaction******************************************************************
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ID
#3426500 Review #3426500 is a subjective opinion of poster.
Location
Arlington, Texas
Pros
  • Phone deals
Cons
  • Totally incompetent
Loss
$1600
Preferred solution
Let the company propose a solution

My phone won't call 800 numbers

My phone wont call 1-800 numbers. I get the tone and a recording saying the call cannot be completed as dialed Problem not fixed Cant get to a person. Just an automated chat.

User's recommendation: Not sure how to fix this.

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ID
#3406116 Review #3406116 is a subjective opinion of poster.
Location
Indianapolis, Indiana

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Verified Reviewer
New Reviewer
Update by user Mar 14, 2022

2 credit bureaus have completed their investigation. They brought my score back up about 75% and added a notation to the Verizon account.

In my opinion, this isn't good enough. That account should not be on my credit report at all and my credit score should be at where...

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1 comment
#2156013

Do you honestly think someone is going to read all of that ?

ID
#3404113 Review #3404113 is a subjective opinion of poster.
Location
Sumiton, Alabama
Product
Verizon Wireless Account
Preferred solution
I would like my account closed out with a zero balance, everything that was reported to the credit bureau needs to be removed completely, my credit restored, and Performance Receivables, LLC needs to stop calling me!

Terrible Billing Procedure and Customer Service

After several attempts, I was finally able to speak with a second level customer service person and my issue was resolved.

User's recommendation: Use another different cell phone provider with similar coverage.

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ID
#3403954 Review #3403954 is a subjective opinion of poster.
Location
Las Vegas, Nevada

Problem resolved.

I was finally able to talk to a representative and the problem was quickly resolved. My phone caller ID was once again in service.

User's recommendation: highly recommend.

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ID
#3397430 Review #3397430 is a subjective opinion of poster.
Location
Waldorf, Maryland