service customer service phone customer bill internet account fios people problem

Don''t use them | Verizon review

2.0
Details
I have called support many times lately regrading a problem with the phone, no one has the correct answer, just always a run around. Today I was on hold first time for 44 minutes, the person that first answers the phone is a tier 1 tech, does not know which end is up, finally I hung up, tried again after 28 minutes of waiting again, another tier 1 tech. I said I wanted a supervisor she said the supervisor is busy, then give me a high up tech support person. She said I will connect you with one, will return every 3 minutes until a support person comes online. 28 minutes later I hung up, she never came back. Poor technical service, over 10 years I have had maybe 2 people that knew what they were talking about. Such terrible service,it's a wonder they are still in business.
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Review
#1765705 Review #1765705 is a subjective opinion of poster.
Service
Verizon Technical Support
Reason of review
Poor customer service
Tags
  • Terrible Service And Customer Serv

Beware | Verizon review

Verizon switched me from the copper lines to fios and my account number and bills have been screwed up ever since June 2019. Oh, did I mention that my service (cable, internet and phone) goes off EVERY month and all they do is apologize. No compensation for my inconvenience. This really interferes with my job.
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Review
#1763951 Review #1763951 is a subjective opinion of poster.
Cons
  • No complaint contact phone
  • Accountability
  • Problem solving
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Verizon Ripoff

Don't use verizon!!

1.6
Details
Verizon doesn't care about their customers and is unwilling to correct the lies that were sold to us. Overcharged they added extras that were not required and charged our credit card without consent.
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1 comment
Anonymous
#1812276

I know a representative Sharon who has severe race issues.

Review
#1763784 Review #1763784 is a subjective opinion of poster.
Pros
  • Decent coverage
Cons
  • Not all locations are the same
  • Lazy and rude representatives
  • Increase in contract monthly cost
Reason of review
Poor customer service
Loss
$1152
Preferred solution
Let the company propose a solution
Tags
  • Rotten Customer Service

New menu sucks | Verizon review from Staten Island, New York

The new menu sucks I'm very unhappy with it
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Review
#1762752 Review #1762752 is a subjective opinion of poster.

Don't becomre one | Verizon review

2.3
Details
Once again, yesterday Jan 13, 2020, I tried to call my wife's hospice Dr on her iPhone and got the "Welcome to Verizon Wireless, your call can not be completed as called. . . " This happens on both of our iPhone 8, with random numbers, and at random times. I have posted about this in different venues several times in the past month. I received one STUPID resonse telling me how glad Verizon is to hear from me, and "we hope we have you covered in the future". After a few more posts, I was sent an email address saying a Verizon rep was going to help with the problem. I sent a msg to that address 3 times with NO RESPONSE!! The problem has NOT changed, NOT been fixed, and NOT EVEN acknowledged!!!!!
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Review
#1762584 Review #1762584 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Pros
  • You never get a clear english speaking person
  • Good coverage
Cons
  • No customer service
Reason of review
Poor customer service
Preferred solution
Fix the damn problem, or tell the customers how to fix it.

Don't get Verizon

1.0
Details
Had problem with billing called several times, put on hold for 45 minutes then rep that finally answered hung up on me. Called again was on phone for 1 hour, rep that answered didn't know enough information to correct my problem. Asked to talk to supervisor, none available. Problem still not resolved. Worst customer service I ever experienced.
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Review
#1762066 Review #1762066 is a subjective opinion of poster.
Product
Verizon Account
Pros
  • N othing
Cons
  • Problem never gets resolved
  • No resolution to poor service
  • Wasting time on repeated contacts with no solutions
Tags
  • Bad Experience

Stolen | Verizon review from San Antonio, Texas

My phone was stolen at the beach
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Review
#1761794 Review #1761794 is a subjective opinion of poster.
Service
Verizon Phone Service

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Verified Reviewer

I have no complaints. I was properly treated, unfortunately I accidentally cut off my call and was unable to continue a solution to my problem. | Verizon review

5.0
Details
Like. Was unable to get back on line. It was very difficult getting Verizon on FaceTime.
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Review
#1761787 Review #1761787 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Pros
  • Coverage area
Cons
  • Cannot reach rep
Reason of review
Frustrated
Preferred solution
make easier for customers to communicate via FaceTime if no cellphone is available or store is close.

They suck | Verizon review from Greene, New York

1.0
Details
Service is horrendous and they are overpriced jerks for *** service!
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Review
#1761151 Review #1761151 is a subjective opinion of poster.

Worst customer service of any company! | Verizon review

1.0
Details
Verizon has the worst customer service I have ever experienced! First of all you cant get through to them! It takes not even hours but days to get anything done with them. I dont know how anybody can work for this horrible company. My old school DSL has gone down at different times! Once I move I will NEVER use them again!
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Review
#1760420 Review #1760420 is a subjective opinion of poster.
Service
Verizon Internet Service
Cons
  • Complicated communications
Reason of review
DSL line was not working. I want a reduction in my bill!
Loss
$10
Preferred solution
Price reduction
Tags
  • Worst Customer Service Verizon