Verizon Reviews

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Poor service

I have been waiting on hold for almost 40 minutes for someone to answer my call. No one has answered yet. Verizon provide poor service at outrageous prices. I will be glade when my contract ends!!!!!!!
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ID
#2944565 Review #2944565 is a subjective opinion of poster.
Pros
  • Reliable service abd coverage
Preferred solution
Out of my contract

Service is horrible all the way around

They have worst service online and in store!! Would never ever recommend Verizon to anyone!! Try T-mobile love their service!!

User's recommendation: Go to T-Mobile do not use Verizon!!

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ID
#2942167 Review #2942167 is a subjective opinion of poster.
Location
Maryville, Tennessee

They are pathetic

They don't even deserve a 1 star. The worst company I've ever had to try to deal with. Customer service is abominable IF you wait for 45 minutes on hold (while listening to the most ANNOYING 30 sec. riff EVER! -especially for 45 minutes!!) trying to talk to a human. When I finally reached them, they told me I had to pay a full months service, even though I only used 1 week in that billing cycle. WHAT A PILE OF BS!!!! Don't waste your money. Go to xfinity and pay less while being able to reach someone to speak to with very little time and effort.

User's recommendation: Go to Xfinity and pay less.

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ID
#2940433 Review #2940433 is a subjective opinion of poster.
Location
West Linn, Oregon

Customer Services

You need to have more customer services in local areas. It's very daunting to have to wait over 15 or 30 minutes to get someone to reply or take the call. As for me ,I have no car, and the closest one to me is in Holland , Ohio. And there is one near me {in my town}, but they can't help with the Password. I would have to go to Holland, and that is about 25 miles from where I live. I would appreciate a response.

User's recommendation: Getting closer locations for problems with Verizon phone.

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1 comment
#2072176

Did you forget your password?

ID
#2935667 Review #2935667 is a subjective opinion of poster.
Location
Wauseon, Ohio
Preferred solution
Let the company propose a solution

Poor service

Saturday I spent 98 minutes on the phone with tech support (45 on hold) and received no help. Today I started the process of calling them again. I was put through the same process. We have terrible reception in our area and the answer apparently is that they are investing in 5G, 4G customers are not supported and the 4G system is simply left to deteriorate. How is this posture not a violation of the contract. I would never recommend them to anyone.

User's recommendation: Find another service.

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ID
#2934739 Review #2934739 is a subjective opinion of poster.
Location
Glenside, Pennsylvania
New Reviewer

No service on redemption.

I get an email that my "gifts" are ready to be redeemed. So, I click on Redeem now. I get nothing. I have tried to speak to verizon about what I am doing wrong and I get a long drawn out list of suggestions. Why in the world doesn't Verizon just let you redeem what is yours and be done with it? Totally ridicules. Yes! I am upset!!
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ID
#2929614 Review #2929614 is a subjective opinion of poster.
Pros
  • Internet speed
Cons
  • Horrible customer service
Preferred solution
Redemption of gifts offered.
New Reviewer

I need my port out pin

I need to port to another network and need a port out pin to enable me reserve my number. Thanks a lot.
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ID
#2926281 Review #2926281 is a subjective opinion of poster.
Pros
  • Quality of network
New Reviewer

Poor service

Verizons coverage has really declined! If they cant get it going again, I will have to switch! Ive been with Verizon for 14 years and always had great coverage but that has all changed over the last 6-8 months! What gives!!!!

User's recommendation: Not recommended at this time.

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1 comment
#2071814

SOMETHING TO DO WITH A NEW CFO A YEAR AGO??? BUT FOR SURE THEY ARE COOKIN A DEAL WITH SPECTRUM. BOTTOM LINE, WERE ALL HOOKED, THEY KNOW IT, AND THEY HAVE FULL CONTROL.

ID
#2921452 Review #2921452 is a subjective opinion of poster.
Service
Verizon Wireless Mobile Phone Service
Cons
  • Slow speed and poor connection
Preferred solution
My service back to the way it was

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Verified Reviewer
New Reviewer
I have recently ported my number from Verizon to a different carrier due to its terrible service, constant billing issues and higher prices. Ive contacted customer service in person at the store, via chat and phone several times prior to porting the number out. I...
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1 comment
#2080786

If this is in Texas look into Texas deceptive trad practice law. I not check your state for a similar law.

ID
#2920109 Review #2920109 is a subjective opinion of poster.
Cons
  • Non responsive
  • Unreasonable charge
  • Do not honor information provided
Loss
$755
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Locked sim card

Sim card is completely locked I can't access my phone at all I can't receive the code or anything because of my sim card
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ID
#2912696 Review #2912696 is a subjective opinion of poster.
Preferred solution
Unlock sim card

Billing

I spent almost 2 hours on chat and phone. I was assured the additional 15.00 month charge would be removed. It wasn't. I just got notification that higher amount was charged to my debit card. Do I need to spend 2 more hours on phone/chat to get this resolved. HORRENDOUS

User's recommendation: Go with another internet carrier.

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ID
#2902314 Review #2902314 is a subjective opinion of poster.
Location
Lancaster, Pennsylvania

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Verified Reviewer
New Reviewer

Disgust with verizon commercial on tv

blond person in verizon tv commercial is disgusting. please get her off of my tv. she is very offensive!

User's recommendation: dont get verizon service.

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ID
#2896180 Review #2896180 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Help with account and it's very important

Hung up on me. Need to make a payment and your system will not accept it. Need to get to a live person!!

User's recommendation: need a live person to talk to.

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ID
#2895244 Review #2895244 is a subjective opinion of poster.
Pros
  • Like the phone
Cons
  • Customer service lack of follow up
  • Need to speak to a live person
Preferred solution
Need to make a payment and auto system will not accept new card

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Verified Reviewer
New Reviewer
Update by user Oct 22, 2021

Company fixed the issue and I have been provided with full refund.

Update by user Sep 21, 2021

I've called Verizon four times. With each call they promise the promotion will be honored and that they will correct the problem. Nothing has been resolved.

Original review posted by user Sep 21, 2021
I transferred service from ATT to Verizon to take advantage of an iPhone 12 Trade in promotion. I followed the...
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1 comment
#2077042

Verizon finally honored the trade in offer. It took four months of hounding them but my complaints finally worked.

Lesson: 1) if you set up service with Verizon, go to a store or do in online. Do not deal with a telephone sales person.

2) keep copies of everything - every message, receipt, shipping receipts and tracking numbers, and records of telephone conversations. 3) don't give up.

Resolved
ID
#2893916 Review #2893916 is a subjective opinion of poster.
Pros
  • Good coverage
Cons
  • Do not honor promotional offers
  • Bad customer service
  • Steal your money
Loss
$700
Preferred solution
Deliver product or service ordered
New Reviewer

Cell phone stopped after update

My cell phone has stopped working. I am trying to stop the billing. The service hasn't not been done
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ID
#2891673 Review #2891673 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution