Verizon
Reviews and Complaints

This is a rant against Verizon recently. I ordered a router for 5G Internet from Verizon to make a long story short.

I had a 4G box and instead of disconnecting the correct box they connected the wrong box. The 5G didnt work, and after disconnecting the 4G box they couldnt get the 4G box working either because theres only so many slots that are allowed For the Internet 5G so that means that I could be weeks days months before I finally get Internet again because the slots are gone once the box is disconnected.

Their system is such that they cant undo the mistake they made so Im out of Internet for I dont know how long Im furious!!! There is no other Internet available because theyre all going to fiber optics in the apartment complex. Here does not allow fiber optics well actually its not the complex is the government housing development department.

I forgot what thats called anyway thats my rant im sitting here staring at the walls no TV no nothing to take up my time. Im going nuts, Stir crazy because Verizon is too stupid to make a system where they can undo their mistakes.

This is a rant against Verizon recently. I ordered a router for 5G internet from Verizon.

To make a long story short, I had a 4G box, and instead of disconnecting the correct box, they connected the wrong box. The 5G didn't work, and after disconnecting the 4G box, they couldn't get the 4G box working either because there's only so many slots that are allowed for the internet. That means that I could be weeks, days, or months before I finally get internet again because the slots are gone once the box is disconnected. Their system is such that they can't undo the mistake they made, so I'm out of internet for I don't know how long.

I'm furious!!! There is no other internet available because they're all going to fiber optics in the apartment complex. Here does not allow fiber optics, well actually it's not the complex; it's the government housing development department. I forgot what that's called.

Anyway, that's my rant.

I'm sitting here staring at the walls, no TV, no nothing to take up my time. I'm going nuts, stir crazy because Verizon is too stupid to make a system where they can undo their mistakes.

Someone signed up for about 6 phones and somehow someone in the store assigned them to my email address but not my account. I have been a customer with the same email address over 10 years.

I contacted Verizon as soon as I started getting emails for someone name Alberto.

I now know Alberto's phone numbers, address, what kinds of phones they have and I also get Alberto's delinquent bills.

I'm a 3rd party and they have disclosed all of this information to me.

It's been about 6 weeks and I have called back twice and each time they tell me they will get it fixed but it will take 10 business days.

Don't give them your info. They do not care how it is handled.

My phone was transferred to another company and billing was supposed to stop but did NOT. When I contacted Verizon they told me they would refund $308.77 (4/4/25).

As of today 4/28/25 they're trying to autodraft more money and have not yet refunded me what was due. I have a Case # and spoke with Sheldon a Verizon rep and what he promised me did NOT happen. Again, I'm on the phone with Verizon and they still are promising me to do this - I won't believe VERIZON ever again.

Wait and see with them!!!

REMEMBER - They bill in Advance - so I have no phone with them but they're billing me. What's wrong with this picture???

Ordered new phones that were supposed to be there in 2 days. It's been more than a week and we still haven't received our new phones.

They said there was a problem in the fraud department, which there wasn't. We still have not received our phones 10 days later and nobody can seem to help us. I've been a Verizon customer for more than 45 years, never been late on a bill or missed a payment, and there should have absolutely been no reason for that kind of company behavior towards a consumer. Went to Verizon again today for the 3rd or 4th time, still have not received my new phones, and I was there for an hour and a half and still nothing got resolved.

Not sure I understand the reason behind Verizon's explanation and behavior towards a consumer that's been loyal for over 40 years.

This is absurd and totally uncalled for, and I truly believe that I should be compensated by Verizon for this poor behavior on their behalf. After this, I would not recommend them to you.

I went to Verizon and got an up grade as well as the extra insurance to replace my phone if needed. Before my year was up my phone was not working correctly.

I went to Verizons store where I got the phone. They replaced my phone,but I had trouble transferring information. Went back to the Verizon store about four times. I gave up on getting my information transferred so I went to return the phone to the store I was informed at that time I didnt return phones there I had to mail it in.

For almost 20 years I have been buying phones and returning them at the same store. Before I could get it mailed I got a call from Verizon asking me if I could get it mailed by January 22 I said yes. I have proof I mailed it. Verizon turned off my phone I have a 1800.00 phone bill.

My phone bill was 138.00 a month.

I have tried and tried to straten this out. I need help but dont know where to go.