Verizon Reviews

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Cell#607 242-****. Landline: / verizon acct#068959****-00001

I bought a new iphone around november 17 and was told it would be sent out on 12/10. I need a status on my order. This is my third request for this. Verizon is a nightmare to reach anyone with an answer. Why so hard? Answer my question. Sharon Forsman
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ID
#3163055 Review #3163055 is a subjective opinion of poster.
Location
Margaretville, New York

Payment wrong

Routing number is wrong by a Verizon rep and was charged 25.00 that their mess up. After several attempts no one would credit my 25.00 dollars. Talked to rep in billing Ann and she assured me that I would be billed for 191.36 and received a text message from Verizon to pay 266.84 to be paid by January 1st. I am totally exhausted trying to get this straight. I paid 216.68 in November by my Discover card. Please help me resolve this. I have been a customer for 20 plus years .

User's recommendation: Can not recommend Verizon . Never had problems before.

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ID
#3159978 Review #3159978 is a subjective opinion of poster.
Location
Houston, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Update by user Dec 14, 2021

all the closed end questions don't allow to tell the whole story. When you are limited to only giving the responses chosen for you, you can't really explain what is happening and it makes it obvious they don't really want to know. Your not getting a measurement of what...

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ID
#3157890 Review #3157890 is a subjective opinion of poster.
Location
Columbus, Ohio
Pros
  • Reliability of service
Cons
  • Care less about loyal customers
  • Deceptive practices and claims
  • Could care less about the average customer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I called to review my plan so i could reduce my bill or change to another provider. All discounts applied to my phone plan actually increased my bill. They told me they had a senior discount also. When I asked how it would change my bill it increase it considerably,...
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ID
#3157833 Review #3157833 is a subjective opinion of poster.
Location
Columbus, Ohio

My phone was stolen.

Want to find out how to shut phone down. But have not heard anything yet from Verizon,Nor could I get thru from customer services,When all I needed was a simple answer
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ID
#3151140 Review #3151140 is a subjective opinion of poster.
Location
Grand Blanc, Michigan
New Reviewer

False advertising to seniors

Your paper billing explains nothing. Future billing quotes NOTHING. Think I paid for phones fully in October. November billing does not show it BUTT, I believe it has monthly payments for phones but does not show it. Somehow I believe you owe me $800. But you *** are not approachable. Nothing works!! Been a customer since 1986 and you people are untrustworthy. Please explain how youre screwing me. Acct # 20837****-*0001. I even sent old phones for credit. No paper no credibility. Snakes in the grass. What are you hiding? Just lies like everyone else! You should be ashamed to call yourself an American Co.

User's recommendation: Save your money go somewhere else.

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ID
#3138690 Review #3138690 is a subjective opinion of poster.
Service
Verizon Internet Service
Pros
  • Good coverage and phone service
Cons
  • Could care less about the average customer
  • Deceptive sales tactics
Loss
$800
Preferred solution
Let the company propose a solution
New Reviewer

They hung up before finishing the activation

Now I cant call back we were on the phone it was going smoothly then all of sudden the line went dead

User's recommendation: Omg.

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ID
#3138301 Review #3138301 is a subjective opinion of poster.
Location
Hartwell, Georgia
Loss
$40
Preferred solution
Someone to call me back

Horrible Service !

I have had bad service, no service, lip service, no respect, nothing promised ever given, my phone shut off, locked out of my account repeatedly, overcharged repeatedly. I have never had such a bad experience with any carrier in the world.

User's recommendation: Don't be taken in by anything this company offers you. You will regret it.

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ID
#3135923 Review #3135923 is a subjective opinion of poster.
Location
Glendale, California
New Reviewer

Horrible customer service

Verizons customer service is the worst service I have ever dealt with. Its been a week of calling them and bring placed on hold for 45 to hours with either no answer or answer and hang up or put me on hold then hang up, Please bare in mind I am always courteous over the phone and went in person and they still wouldnt help me. Said I had to call to have my phone unlocked very dissatisfied customer

User's recommendation: Do no use Verizon.

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ID
#3125184 Review #3125184 is a subjective opinion of poster.
Location
Chula Vista, California
Pros
  • Decent coverage
Cons
  • Customer care
Loss
$100
Preferred solution
A call back asap
New Reviewer

SIM card

I called numerous times, on hold for 45 to an hour and a half they answer the phone then asked me to hold and hang up. Still havent been able to resolve my problem with Verizon. Worse service ever experienced with a service carrier

User's recommendation: Never use Verizon.

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ID
#3125173 Review #3125173 is a subjective opinion of poster.
Location
Chula Vista, California
Pros
  • Decent coverage
Cons
  • Poor service
Loss
$100
Preferred solution
Get my phone unlocked there is no balance due
New Reviewer

Hung up

The representative hung up on me when I asked for a US supervisor. She did not connect me as requested. Very disrespectful.
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ID
#3120637 Review #3120637 is a subjective opinion of poster.
Loss
$100
Preferred solution
Price reduction
New Reviewer

I need to talk to a person. I have been trying to connect for several days

phone cell and device to connect for 1 bill and discount. device not working with our tty phone and want to fix or return
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ID
#3117636 Review #3117636 is a subjective opinion of poster.
Location
Monett, Missouri
Preferred solution
Let the company propose a solution
New Reviewer

Been trying to talk with someone for 3 days regarding my account. There is NO customer service with verizon.

We cannot access our account for billing information. Been trying for 3 days to speak with someone. This is ridiculous. Even the "let us call you back" mode sucks.

User's recommendation: Go elsewhere if you think you'll ever need to speak to someone.

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2 comments
#2107060

Spent several hours to change my login/password - got a message that didn't recognize my phone #(the same 1 I've had for 15 years) - went to Tyler TX office to resolve - was rudely blown off by V "customer service: rep(rude, arrogant) & problem NOT resolved - this on 12/21/21

#2106697

Had the same experience

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ID
#3108123 Review #3108123 is a subjective opinion of poster.
Location
Willow Springs, Missouri
Pros
  • Cant think of any
Cons
  • No customer service
  • Do not buy
Preferred solution
access to my account online.
New Reviewer

Cancel land line to my home

Im tired of calling number after number. I want to speak to a live person now. grrrrrrrrrrrrrrrrrrrrrrrr
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ID
#3107644 Review #3107644 is a subjective opinion of poster.
Location
York, Pennsylvania
Preferred solution
I WANT TO CANCEL MY LANDLINE NOW!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Autopay

No one wants to HELP!!! I need to talk to a Live Advisor Verizon is horrible!!! If this doesn't get fixed going to AT&T I'VE been costumer for 25 years is worse I'll make sure Facebook friends know how happy I am with the service
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ID
#3104377 Review #3104377 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered