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Verizon review: No recommendations

3.4
Details
I have been calling Verizon for days. No matter what I do they hang up on me or misrepresent what I am trying to do.
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Review
#1702590 Review #1702590 is a subjective opinion of poster.
Service
Verizon Fios Internet Service
Pros
  • Internet
Cons
  • Lack of accountability
Reason of review
Poor customer service
Loss
$250
Preferred solution
Deliver product or service ordered
Tags
  • Verizon Poor Service

Verizon review: Christopher Tyson

4.8
Details
Christopher was a detailed Sales Representative at the Lee Blvd Fairfax VA location. Ge did not rush me, answered all my questions, transferred my files and apps, and thought me how to play with my cell new phone. He was pleasant and knowledgeable and made the sale stress free. Great asset for that location.
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Review
#1702017 Review #1702017 is a subjective opinion of poster.
Service
Verizon Sales Representative
Pros
  • Face to face support
Cons
  • Not all locations are the same
Reason of review
Good customer service
1.0
Details
After receiving another letter from the collection agency, so mad that this is not resolved. I called Verizon one more time and reviewed my issue with them. The rep was very nice and understood my frustration, but said they couldn't/wouldn't do anything to help me....
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Review
#1697716 Review #1697716 is a subjective opinion of poster.
1.0
Details
i went to the store on Sratfor Road in Winston Salem to purchase a apple phone since you where doing the 200 trade in I had a note 8 perfect condition, but thats not issue as much as one of your represenitive of verizon came over to help ( i thought) told him i was...
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Review
#1697207 Review #1697207 is a subjective opinion of poster.
Service
Verizon Apple Cell Phone Upgrade
1.8
Details
I went to a virzon store off Straford road in Winston Salem to update my phone and have never in my life saw such horriable treatment, I walked over to a black guy for help and asked to see the new apple phone;s since they where on sale and get 200.00 off my note 8, he...
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Review
#1695786 Review #1695786 is a subjective opinion of poster.
Service
Verizon Phone Service
Reason of review
Pricing issue

Verizon review in Austin, Texas: Incompetence

Werizon is the most incompetent co. They allowed by 3 phones servicewomen be changed by 2 individuals in another state. Then refused to talk to me about it for security reasons
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Review
#1692295 Review #1692295 is a subjective opinion of poster.

Verizon review: Horrible Service. No phone or internet for 5 months!!!! No resolve,10 restore dates that never happen. Outrageous!

1.0
Details
I lost my landlijne phone on 6/18/19 and my DSL on 9/1. Have been promised at least 10 restore dates and my service is never restored. They don't care about their copper-wire customers but instead of cancelling the service they just pretend like they are fixing it. I'm so mad and frustrated that nobody is held accountable for their horrible Customer Service. I call and call and wait 20, 30, 40 minutes for a straight answer and they tell me the cable dept is still working on it... for 5 months? that's insane! Nobody is working on it because it's only 54 customers. They don't care about 54 customers! They should be fined, sued, and made accountable for abusing their loyal customers. I want my service restored ASAP
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Review
#1687515 Review #1687515 is a subjective opinion of poster.
Cons
  • Do not care about their land line dsl customers
  • Tech people have no answers
  • Problem never gets resolved
Tags
  • Horrible Company Practices

Verizon review: FIOS TV channel features are unsatisfactory.

1.5
Details
Sometime this past week my FIOS features on the channel selector turned worthless. The channel selector features, that I have had for years and years, no longer work. I have to commit channel number and station ID to memory as they don't show up on the screen. My selectors for GUIDE and INFO do not work. The clock function is not working. There's to much to type in this small block. How can I regain these functions.
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1 comment
Anonymous
#1769153

Missing on demand features, guide and info at bottom of screen occur when set top box and router are not "talking" to each other. A VZ tech should visit to troubleshoot.

Review
#1684811 Review #1684811 is a subjective opinion of poster.
Service
Verizon Tv Service
Pros
  • Reliable and good quality fios
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
Tags
  • Change Channels

Verizon review: Service that I did not receive and harassment

1.0
Details
hello good afternoon I'm calling about service that I did not receive an harassment. I'm getting calls daily I'm still receiving bills My name is anissa Samuel my phn # is 7188800253. Due to outage from the day the service was suppose to start it never did. I canceled everything because nothing came on no telephone service. Theres an outstanding bal that I'm being harassed about daily. Why should I be receiving a bal. I NEVER received SERVICE If this doesn't cease I will go the legal way and Sue Verizon. For tampering with my credit and harassment. Pls resolve this. Thank you. I'm a cancer patient I do not need this negative energy . Aggravated disgusted person.
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Review
#1684448 Review #1684448 is a subjective opinion of poster.
Service
Verizon Home Phone Service
Pros
  • N othing
  • Plan offered
Cons
  • Complicated communications
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution

Verizon review: Customer service waiting time is to long

when you call for any issues, the waiting time is too long.... Verizon, hire more reps. Your rates/ cost for your service it the highest out of all the carriers. So you can afford to hire....
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Review
#1682362 Review #1682362 is a subjective opinion of poster.
Service
Verizon Phone Service
Reason of review
Poor customer service