
Verizon
Reviews and Complaints
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Verified Reviewer |Charlemagnelaurent00@***.com
La compañía Verizon ha puesto una factura a mi nombre. Me gustaría que me dieran más información, por favor.
- Winter haven
- Es como pasarle la factura al hombre
- No le debo a verizon
Preferred solution: Price reduction
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Verified Reviewer |Stupid company
I went to another company owe Verizon 10.14 and can't pay it because I'm on paperless billing and have know account number and they don't reconize my number anymore. I finally get a person to talk to and she tells me I have to go in the store to pay it or give her 10.00 to pay it. I'm so glad I'm rid of this company.
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Verified Reviewer |Where is Verizon wireless accidentally disconnected the wrong router and I lost my Internet for weeks months. Who knows how long
This is a rant against Verizon recently. I ordered a router for 5G Internet from Verizon to make a long story short.
I had a 4G box and instead of disconnecting the correct box they connected the wrong box. The 5G didnt work, and after disconnecting the 4G box they couldnt get the 4G box working either because theres only so many slots that are allowed For the Internet 5G so that means that I could be weeks days months before I finally get Internet again because the slots are gone once the box is disconnected.
Their system is such that they cant undo the mistake they made so Im out of Internet for I dont know how long Im furious!!! There is no other Internet available because theyre all going to fiber optics in the apartment complex. Here does not allow fiber optics well actually its not the complex is the government housing development department.
I forgot what thats called anyway thats my rant im sitting here staring at the walls no TV no nothing to take up my time. Im going nuts, Stir crazy because Verizon is too stupid to make a system where they can undo their mistakes.
User's recommendation: I have no recommendations except if you can go with someone else go with them don’t go with Verizon. They have a gate keeper system in there that makes it extremely difficult to get a hold of a human being and they just plain aren’t decision for them to do something so stupid as to disconnect my Internet box And then be unable to fix it. It’s crazy.

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Verified ReviewerWORST CUSTOMER SERVICE EVER
Bought 1 phone and now my bill is 472 dollars!!! I was told if I switch they would pay off my phone. Never got it paid off and my bill went from 107 to 472 dollars and they are trying to cut off my phone for the second time!!
- Worst customer service and the service is terrible
Preferred solution: Price reduction
User's recommendation: DO NOT DO BUSINESS WITH THIS COMPANY
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Verified Reviewer |Need pin #
I wasn't answered at all. I can't just make a payment online; my phone locks up randomly.
My mom was dying in the hospital, and the phone locked up. I had to reset it, losing all contacts, emails, etc.
My daughter offered to put me on her plan because I'm homeless and struggling, and I can't get my PIN. That could be important to get a job and move forward.
- Great coverage
- Expensive
Preferred solution: My pin
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Verified Reviewer |Horrible customer service
I can not get my phone to work. I've been having trouble for hours trying to find a number or a way to speak to an actual person.
I have been a Verizon wireless customer for over 8 years. I can not believe that this is the way I'm being treated. I have had trouble with my new phone from day one. There is no actual way to get help or to speak to customer service.
I called around five different numbers and basically they all hung up on me. Verizon wireless makes billions!
Where is customer service? They don't give a ***
User's recommendation: Do not choose Verizon wireless for anything. Customer service absolutely horrible
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Verified Reviewer |NO SIGNAL
I have called several times to get this resolved. I am not receiving calls or texts for months now.
I am tired of calling and having to go thru so many steps for hours and the issue not being resolved. I need to know how to get a refund on my phone and also off my bill for service since verizon has been unable to solve this problem. I have been with verizon for many years and I am tired of spending that much money for a service that does not work.
Several times when I try to make a call, it fails. I am elderly and disable and I need a service that works.
- Too many
Preferred solution: Full refund
User's recommendation: Do not use!
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Verified Reviewer |Well, trying to upgrade, they made a mistake of disconnecting all my boxes my only box I had working and suddenly I have no Internet and they won’t. They can’t fix it because their system doesn’t allo
This is a rant against Verizon recently. I ordered a router for 5G internet from Verizon.
To make a long story short, I had a 4G box, and instead of disconnecting the correct box, they connected the wrong box. The 5G didn't work, and after disconnecting the 4G box, they couldn't get the 4G box working either because there's only so many slots that are allowed for the internet. That means that I could be weeks, days, or months before I finally get internet again because the slots are gone once the box is disconnected. Their system is such that they can't undo the mistake they made, so I'm out of internet for I don't know how long.
I'm furious!!! There is no other internet available because they're all going to fiber optics in the apartment complex. Here does not allow fiber optics, well actually it's not the complex; it's the government housing development department. I forgot what that's called.
Anyway, that's my rant.
I'm sitting here staring at the walls, no TV, no nothing to take up my time. I'm going nuts, stir crazy because Verizon is too stupid to make a system where they can undo their mistakes.
User's recommendation: Go with someone else that you can they make mistakes and their gatekeeper virtual assistant is extremely hard to get past. It’s a nightmare to try to talk to a human being.

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Verified Reviewer |Too many Problems , Had to file a report with the FCC online fourm , I got a call from verizion headquarters in a hour
I have been having calling and texting problems for over a year on top of my over use of my data that they charged me 20 buck for stuff i didnt use 3rd time that has happened , So over the past year , i had to file 6 diff. reports to the FCC and everytime i do that verizion wireless calls me asap kissing my but t. But They are a *** company if i have to get the problem fixed , Just fill out the FCC online fourm
User's recommendation: RUN , RUN VERY FAST ! DO NOT USE
Need to know address with post office box
At first not talking to a live representative. And then talk to a live representative finally but still do not have a post office box for Verizon
User's recommendation: Not good
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Verified ReviewerVerizon will disclose your PII
Someone signed up for about 6 phones and somehow someone in the store assigned them to my email address but not my account. I have been a customer with the same email address over 10 years.
I contacted Verizon as soon as I started getting emails for someone name Alberto.
I now know Alberto's phone numbers, address, what kinds of phones they have and I also get Alberto's delinquent bills.
I'm a 3rd party and they have disclosed all of this information to me.
It's been about 6 weeks and I have called back twice and each time they tell me they will get it fixed but it will take 10 business days.
Don't give them your info. They do not care how it is handled.
Preferred solution: Apology
User's recommendation: Only give them the info you want public
My service
Its been shut off my bill isn't due until the 19th I want someone to call me asap and I mean asap asap asapasap
THEY BILL IN ADVANCE AND WHEN I CANCELLED THEY CONTINUED TO CHARGE FOR 3 MONTHS. Called when I realized and they said they would refund me but never did. I'm reporting to BBB and a lawyer
My phone was transferred to another company and billing was supposed to stop but did NOT. When I contacted Verizon they told me they would refund $308.77 (4/4/25).
As of today 4/28/25 they're trying to autodraft more money and have not yet refunded me what was due. I have a Case # and spoke with Sheldon a Verizon rep and what he promised me did NOT happen. Again, I'm on the phone with Verizon and they still are promising me to do this - I won't believe VERIZON ever again.
Wait and see with them!!!
REMEMBER - They bill in Advance - so I have no phone with them but they're billing me. What's wrong with this picture???
User's recommendation: Don't use Verizon - and if you do - WATCH VERIZON LIKE A HAWK!!

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Verified Reviewer |Get new phones
Ordered new phones that were supposed to be there in 2 days. It's been more than a week and we still haven't received our new phones.
They said there was a problem in the fraud department, which there wasn't. We still have not received our phones 10 days later and nobody can seem to help us. I've been a Verizon customer for more than 45 years, never been late on a bill or missed a payment, and there should have absolutely been no reason for that kind of company behavior towards a consumer. Went to Verizon again today for the 3rd or 4th time, still have not received my new phones, and I was there for an hour and a half and still nothing got resolved.
Not sure I understand the reason behind Verizon's explanation and behavior towards a consumer that's been loyal for over 40 years.
This is absurd and totally uncalled for, and I truly believe that I should be compensated by Verizon for this poor behavior on their behalf. After this, I would not recommend them to you.
User's recommendation: It's hard to recommend a company like this for future customers after what they've done to us
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Verified Reviewer |My bill
I went to Verizon and got an up grade as well as the extra insurance to replace my phone if needed. Before my year was up my phone was not working correctly.
I went to Verizons store where I got the phone. They replaced my phone,but I had trouble transferring information. Went back to the Verizon store about four times. I gave up on getting my information transferred so I went to return the phone to the store I was informed at that time I didnt return phones there I had to mail it in.
For almost 20 years I have been buying phones and returning them at the same store. Before I could get it mailed I got a call from Verizon asking me if I could get it mailed by January 22 I said yes. I have proof I mailed it. Verizon turned off my phone I have a 1800.00 phone bill.
My phone bill was 138.00 a month.
I have tried and tried to straten this out. I need help but dont know where to go.
User's recommendation: Go to T Mobile
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Verizon overnighted a new box that should arrive tomorrow which means I might have Internet much sooner than I thought I would that’s all I’d like to add. Thank you.