On 4/24/18 I discovered our home phone service was not working. awe have not had a dial tone since.
I have repeatedly called Verizon customer service and the repair dept. They sent a repair tech out on 4/26/18. The tech informed us it was a problem with a phone pole at the end of our street. Since that time customer service has tried to pressure us to get FIOS.
As we rearely use the home phone, we decided to cancel the service. I have tried to cancel the service several times, but it has not been cancelled. I know Verizon is going to make me pay for the service even though we have not had a dial tone at least since 4/24/18.
I am now considering cancelling our 2 Verizon wireless phones. This is horrible customer service.
Review about: Verizon Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.