Verizon - Billing issues - misleading information regarding discounts

144 of 1950 Verizon reviews

At the time of account set up last Fall (Fios triple play with 50/50 Internet) I was offered ~$100 in monthly discounts along with an employer based discount (Connections program) of an additional $10 which was to be applied for after the first month's bill.My bills for the months successive to my obtaining the employer discount went up by $50 and I was told every time that the Connections Program removes some of my earlier discount!

I feel this is extremely misleading on Verizon's part and cannot imagine it may make sense for this giant corporation to think that customers are so gullible to agree to take a $10 discount (Connections program) in lieu of larger discounts.

I have spoken to the customer service after getting the bill in January and February and each time (after spending much valuable time on the phone) then gave me back $50 as courtesy credit with the assurance that they would fix the issue.This is the third month that I have again received the bill with the higher amount once again and the same explanation from the customer service.

This review is a subjective opinion of a user.
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More Review Details

Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Customer service

  • What I liked
    • Reliability of service
  • What I disliked
    • Failure to honor contractual obligations

Reason of review:
Not as described
Preferred solution:
Price reduction
Monetary loss:
$50
Product or service
Verizon Fios Triple Play
Review category
Media
review #810291 by

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