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I signed up for auto pay with Verizon in May 2019. First bill was paid with one debit card, and they were authorized to automatically deduct future bills from a different account.

However, when I check my statement from PFCU it reflected the payment of $79.99 for June 2019, and yet another payment of $159.98 on June 30, 2019, from a different debit card, when the bill is not due until July 28, 2019. I tried to contact Verizon but that was joke.

How can they charge for three months when in reality is two. Obviously they do not care about the consumer, especially seniors.

Reason of review: Problems with payment.

Monetary Loss: $80.

Preferred solution: Full refund.

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Anonymous
#1713399

It was a horrible idea to turn to "automatic pay". Rule 1 : automatic things automatically foul up.

Why you would trust the greediest, least ethical company in the world with free access to your account ? Cut them off now and examine each bill when you receive it.

Pay only that amount (if correct) and keep fastidious records. These people are not to be trusted - whether you're a senior or anyone else who doesn't wish to be robbed blind.

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