La Vista, Nebraska
1 comment
Not resolved

I bought a Samsung GaLAXY5 in July.Battery doesn't last 10 hours.

Kept going into the Verizon stores and calling Verizon. They told me to uninstall any app I wasn't using, so then I no longer had internet on my "smart" phone!! The wait at the stores is always 1/2 to 45 minutes. I don't have time to wait around forever to get help.

I have given up and walked out so many times I lost count. Now I'm told I have a bad phone and "Sorry" your 14 days is up so take your $500 phone and see in two years!! These phones are way to expensive and then to only have a two week window to "return" it's ridiculous.

I would leave them but as they know, they have the best cell service(not customer service!!) and I'm stuck in my "contract " with my $500 paperweight!!Look at the percentage of the battery, yep 2nd time charging it since 10:30 last night and it's only 2:00 in the afternoon!!

Review about: Samsung Galaxy 5.

I didn't like: Incompetent customer service, Access to customer service.

Review #721153 is a subjective opinion of a user.

Price Affordability
Billing Practices
Customer service
Reason of Review / Monetary Loss Poor customer service / $500
Preferred solution replace with a new phone at no expense for me.

Had an Experience with Verizon?

Submit review


Comment as anonymous or
Terms of Service
Post Comment

Wipe cache partition to see if that helps.

You May Also Like

Verizon is Maliciously Indifferent Verizon "Three years ago I had debit card information stolen while I was out of town on a business trip. This information was used to open 15 fraudulent Verizon Internet accounts..." Read more Verizon - Terrible service tech's and customer service Verizon "Service tech apparently decided to do work on the box located right outside my front yard. The tech left the property without returning the box to its original state...." Read more Verizon - Horrible Customer Service Verizon "It took me 3 Days to try to get my bundle service restored!!! First day I spoke to Ken and he claim that I had a block on my acct due..." Read more Review about Verizon Fios Tv from Midlothian, Virginia Verizon "After experiencing what I just experienced with a Verizon consultant I feel I need to share my story. I was a consultant for Verizon landline for five years from 1998..." Read more Oklahoma Natural Gas made a mess ... Oklahoma Natural Gas "A guy whos truck # is 66730 came out to shut off the gas to the house next to me and made a mess of my plants ''my cactus'' and..." Read more g2a - Horrible scam website g2a "*First time using G2A *Purchase key for game *Key doesn't work *Contact seller and explain problem *Seller replies: "and?" *Support Team takes over the case *G2A closes case in seller's..." Read more Vacation Rental Pros - Filthy Home With Stagnant Pool Vacation Rental Pros "BE FOREWARNED Vacation Rental Pros offered only a partial refund if I signed a waiver agreeing to not "disclose" to anyone, including "any online reviews", the atrocious condition this property..." Read more Petco - Paid 2-day shipping and haven't received order 4 days later Petco "I ordered canned cat food and paid for 2-day shipping. I received an email it shipped on 4/24/2017. I called on 4/28 because I had not received it. I told..." Read more