My cellular phone was upgraded in may of 2012. Since the.
It has been dropping calls to an obscene amount. After multiple phone changes and attempts to fix it, Verizon's solution was for me to buy something called a network extender, to the cost of $250 ... Of my money. The other kick is that this thing pig backs on my wifi signal, which of course will slow it down.
I have made multiple email and phone calls to express my unwillingness to pay my own money to service their poor signal. I was told that basically I was assed out. One rep even told me that my area was known for its poor strength, and short of building a tower, this was the fix. Well, ok since this since this isn't my fault, it shouldn't be my responsibility to fix.
I made multiple suggestions such as, give me the extender for free, let me have until my contract is over then I shall return it. Lower my bill, because I don't have a full phone I shouldn't pay a full bill. Or let me out of my contract for free because the cannot provide the service promised. All these are, of course, unacceptable.
So I have made it my mission to tell all about this issue. I write verizon everyday about it.
They will hear from me until the issue is fixed, or my contract ends. Anyone else with this issue?
Product or Service Mentioned: Verizon Phone Service.
Monetary Loss: $300.