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I was chatting with Fios customer support for an issue related to a specific channel. This was an issue I have for more than 3 months since I've signed up for that channel.

We were chatting for almost 20 minutes and the attendant named GEORGE didn't even asked me the basic question from a customer support, that is "what's the issue?".

No, he didn't want to know the issue, and kept telling me that there was an outage on that channel, and I explained that my problem was not related to the outage issue, as has been happening since I've signed up, but he didn't want to listen. How come a technical support doesn't want to know what issue you are having?

Review about: Verizon Technical Support.

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Anonymous
#472398

Hello. Just like wit any company their are people that are better than others at the same job.

Sucks you got one of the bad techs. If when you go to that channel it says "channel unavailable" then unplug box( power cable and cable going to "fios tv in" wait thirty seconds. Then plug back in. If says " not subscribed" do same steps.

Always call tech support instead of chat.

More reliable. Hopefully you will get me.

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