I was chatting with Fios customer support for an issue related to a specific channel. This was an issue I have for more than 3 months since I've signed up for that channel.
We were chatting for almost 20 minutes and the attendant named GEORGE didn't even asked me the basic question from a customer support, that is "what's the issue?".
No, he didn't want to know the issue, and kept telling me that there was an outage on that channel, and I explained that my problem was not related to the outage issue, as has been happening since I've signed up, but he didn't want to listen. How come a technical support doesn't want to know what issue you are having?
Product or Service Mentioned: Verizon Technical Support.