My phone was dead and I need to change a new phone and I went to Verizon store in 72 university Hwy, Madison Al and one of the staff treated me as a thief. I explained my situation but he didn't seem to believe what I was saying. He started ignoring me and sounded very...Read more
I discovered recently that Verizon has a practice overcharging on expired contracts. Here's how it works. You pay Verizon for monthly service in advance, if you quite after they have generated the next months bill and before your current period ends they still send you...Read more
We have had One Talk for 2 1/2 month. It's is CRAP!! It doen't work, has not worked form day one and no one at verizon can make it work, but they can sure bill you. I can't count how many times I was told "We'll have someone call you that can fix your problem". Haven't...Read more
My husband switched to the Unlimited Data plan when buying our son a new phone. He was not told up front that this was actually NOT unlimited data - that we would be LIMITED after using so many GB on our hotspots and phones. We live in a rural area where other major...Read more
Changed Plan Review
Talked to a rep four days ago and she said she had changed my plan from $50.00 to 45.00 and if i can pay $10.00 in a couple of days . i wouldnt lose any mintues .well im about to change services. this is getting out of hand.It seems like you want to take peoples money when they can only afford what they can.and i am in that situation .
A year ago I initiated a contract with Verizon after the store clerk assured me that I would receive an employee discount of 15-24%. I submitted my employee identification badge as proof of employment in the store that day and, when the clerk entered my information in...Read more
I had to wait until the 2 Yr contract was up before cancelling and switching over to ATT. Three months later, I go and sell my old Verizon phone on Craig's list and the buyer calls back a few hours later saying Verizon has reported the phone as stolen and won't turn on...Read more
I work for a company that heavily relies on tele-commuters. In my capacity I deal with almost every ISP nationwide on a weekly basis. Verizon is by far the worst, in terms of customer service. Hands down, no-one else is even close. Their employee's are poorly...Read more
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