1088 Bishop St #100, Honolulu, HI 96813, USA
Not resolved
Advertised vs Delivered
Customer service

Verizon sent a text pictured below Saying they have our back.. since we were going thru a disaster (Hurricane Lane) effective thru Aug 28 we would have unlimited talk, text, data for the affected zip codes...

We were in the zip code but our data kept going down.. so we called customer service and they said we need to exhaust our data to receive this benefit.. Now they tell us.. very deceiving ad and not attached fine print..

there needs to be laws protecting the consumer stating that these companies need to state all the fine details... and if they fail to do so they need to pay all consumers. Verizon also throttled the Santa Clara County Fire Department’s supposedly “unlimited” data plan while the agency was fighting the record wildfires..

they keep doing it because they are not held liable for these deceptive practices.. I know it's buyer beware but there needs to be detailed info readily available attached to each ad.

Product or Service Mentioned: Verizon Deal.

Reason of review: deceptive advertising.

Monetary Loss: $40.

Preferred solution: Let the company propose a solution.

Verizon Cons: Deceptive advertising.

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I don't know why the entire pic is not showing.. it says..

We've got your back. We've got your usage. Sometimes life throws the unexpected at you and it could mean using services you didn't plan on using. We've got your back during this difficult time so you can stay connected when it matters most.

Effective through 8/28/18, Verizon is providing unlimited domestic Talk, Text & Data to our active customers in these affected zip codes (link). If you have any questions or concerns, don't hesitate to visit a local store or call customer care at 1.800.922.0204

to sumi9 #1657482

They blatantly gave you ways to ask about the promo...

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