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Verizon - Not given prepaid service I paid for
Verizon - Not given prepaid service I paid for
On June 1, 2017, I tried to purchase internet access from my Verizon Jetpack device but did not receive what I had originally paid for. I spoke with customer service several times both that day and the following day. I explained the situation to the "service"...
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1.0
#1079371
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For those experiencing the recent On-Demand blank screen/partial menu: I unplugged the cable box AND the modem for 30-45 seconds. Problem fixed! You may have to reset the modem to reacquire the IP address, though in my case I did not. If none of that works for you,...
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1.3
#1008554
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I plugged in my Verizon ellipsis 8 to charge it. I was getting a battery symbol flashing & a question mark. I went to Verizon website. I explained the problem. While I was on the phone I tried plugging in the tablet to my computer. No more flashing. I told the customer...
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#985077
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Resolved

We have been a FiOS customer for many years now. We have been really happy with their product for most of these years until a few months ago when I called them to ask a question about an offer I was seeing when logged into my account. The offer was for faster internet...
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#924206
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I was contacted by Verizon via emails, with ZERO WARNING, on both March 14th & March 15th regarding steps to transfer my Verizon email address ****@verizon.net to AOL by March 16th, 2016 - or I would "Lose my email address forever". On March 14th, March 15th & March...
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I liked
  • Finally being resolved
I didn't like
  • Switch aol email
#812665
Reply to reviews

Resolved

I have been a Verizon customer for 8 plus years. I called in the 28th of January to talk about renewing my bundle for 2 years and got a quote. I was told I had 2 weeks to make up my mind. At no time was I told the price could change in that 2 weeks. I called back...
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#786741
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Resolved

When I renewed our 2 year contract in 2015, I explained that we were seniors on a fixed income, and could not afford to pay any more on our monthly bill. I was happy to renew for 2 more years because AND ONLY because I was told everything would remain the same...
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2.0
I liked
  • Picture quality
I didn't like
  • Customer service
  • Complicated communications
  • Billing practices
#782853
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Resolved

My recent exchange via emails with Verizon: (By the way, the address for Verizon's top guy is Lowell.mcadam@verizon.com) So her name is Cheniqua. Anyone with an unusual name should certainly not rush through their name on the phone and, better yet, they should spell...
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1.0
#725007
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New phones were ordered from Verizon under their new plan that charges a monthly fee. The old phones were returned as requested, however, Verizon has not credited all the phones. We are still being charged $299.00 for a phone that Verizon admitted was returned,...
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Anonymous
Daasta02

Verizon cut off my phone service when we were in financial problems during the economic downturn. Paid them exactly what I owed them, NEVER turned the phones back on and is st...

2.5
I didn't like
  • Incompetent representatives
#690849
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Do you know any best way to report complaints Verizon's bad behavior that they suspended my account on the forum? Please let me explain my situation first. (My first language is not English) I am so pleased that I am not only person fighting against to Verizon. My...
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ibutterfly34
ibutterfly34

So sorry but not surprised. Verizon makes Comcast look good. I have had a year and a half *** with Verizon. You can read my story too as I read yours: Verizon Fios the Nightma...

1.0
I didn't like
  • Ethically heinous
#675010
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