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I guess being the largest wireless company has it problems. I went into an authorized Verizon store and traded in my Samsung phone, which has been nothing but problems, also the Samsung company would not help and says its my fault I bought their faulty product. They...
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1.0
I didn't like
  • Lack of integrity and honesty and not keeping promises made
#1065463
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Back 3 years ago mom 94 years old now moved into an apartment and it had Verizon FiOS all set up or so we thought she locked herself into a two-year plan for $75 for the cable and telephone. Two years later she was unhappy with not having a TV Guide or HD TV box even...
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Anonymous
Anonymous

Too many words - when all you really need to say is Verizon sucks.

1.0
I didn't like
  • Problem solving
  • Sneaky billing practice
  • Fraudulent tactics
#1014994
Reply to reviews
Verizon Website Deceptive Marketing
Jessica: Hi! How can I help you today? You: I see that their is a waived $20 upgrade fee if I order online, but when I go to checkout it shows a $40 upgrade fee. What gives? False advertisement? Jessica: Welcome to Verizon Wireless Sales chat! Jessica: Whom do I have...
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Anonymous
Anonymous

Having spent some time in customer service for a phone company, I usually side with the customers (I also picked up a habit of reading through complaint sites; what can I say,...

2.2
#879493
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Verizon - Phone Does Not Work in Brady, TX

Verizon
#1055695
My boyfriend recently got a job with a big trucking company in Brady, Texas. Our service provider is Verizon. Our phones both worked for a few days, but suddenly they stopped working. The issue is not with the phones; it's with the service provider.
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Verizon - Autopsy not discontinued

Verizon
#1064680
DO NOT USE AUTO PAY! THREE PHONE CALLS TO STOP AUTO PAY.
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Verizon - Footdragging Internet

Verizon
#1052172
1.0
Verizon Is Going Downhill The Dsl Internet Is A Lot Slower Calling Customer Service Is A Waste Of Time Because It Always Goes To India And China And They Give Me Nothing But Lies And Broken Promises About Fixing The Dsl Internet Which Means They Only Care About Your Money Verizon Needs To Be Boycotted Period
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Short Review for April 14, 2017, Pc_service

Verizon
#1034399
1.0
Verizon - Simple Review #1492199225
1 of 1
Looks like they treat their employees horrible as well!!!!!
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VERIZON FIOS RENEWAL - BAIT AND SWITCH!!!
VERIZON FIOS COMPLAINT – Bait and Switch!! So Yesterday I logged into MY VERIZON FIOS account to review my account. I saw that Verizon wanted to get to me to renew another 2 year contract. I clicked on the promotion and it seemed like a great deal to get locked in for...
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1.8
I didn't like
  • Pricing
  • Renewal
  • Contracts
#1044160
Reply to reviews
Verizon Fios once again pushed upgrades that are horrendous. They changed the OnDemand menu to have picture tiles and not a list of show titles. More than half of the pictures are unreadable and some have no show title at all. You are forced to scroll to each picture...
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Anonymous
Anonymous

With all the complaints about new menu is anybody paying attention or will they ignore complaints as usual

Anonymous
Anonymous

The new menu is just terrible , unusable it needs to be returned to previous menu. Cable price is high enough and then this.

#973617
Reply to reviews
My goodness. They charge you a fortune for cable and the service is hideous. The picture freezes and then it breaks in pixels. At first i gigured its a rarity. Now happens several times an hour. I called to voice my concerns. When i suggested they reduce my bill by 50%...
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1.9
#1062563
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I have been with verizon for about 10 years I co signed on a phone for my son who ended up not paying the bill. I did not know this and went in to upgrade our phones and are told we owe them money. I was surprised and asked why they did not send me anything and they...
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2.3
#1057983
Reply to reviews
CALLED VERISON SERVICE 4/21/17 RE: SLOW DSL SERVICE AFTER WIND STORM - TIMED OUT LOG INS AND BUFFERING STREAMING CONTENT EVERY 2 MINUTES. SCHEDULED INSIDE SERVICE FOR 4/29 (SAT) 8-12 NOON FOR INSIDE HOUSE ACCESS DUE TO INABIITY TO BE OFF DURING WEEK. THEY ALSO SAID...
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Anonymous
JE DEBES

THE REPAIR WAS MADE, BUT DUE TO THE ORIGINAL APPOINTMENT CANCELLED W/O CUSTOMER APPROVAL...AN OUT OF TOWN TRIP HAD TO BE CANCELLED TO ALLOW FOR THE RESCHEDULED APPOINTMENT

I didn't like
  • Incompetent customer care people
  • Serv appt marked problem resolved without customer agreement
#1040519
Reply to reviews
One star rating only because it's required to give a rating. This is the worst company for home services. If you have any medical equipment that need phone or internet service do not have Verizon as your provider. I've been making appointments since Monday May 15 to...
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2.2
#1048420
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The exact same thing happened to me. We live in a rural area, and we use a MI-FI wireless connection. After going to the new unlimited plan, we decided to purchase a smart TV so we could take advantage of streaming that we couldn't do before because of data limits....
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Anonymous
Anonymous

Same here after data cap, dial up speed. Which they said would be 3g. I guess in the Era of no regulation customers don't mean squat. They can get more...6 to 8 calls to resol...

h.kitchener
h.kitchener

Apparently, your idea of "unlimited" is not the same as Verizon's. Like the public school system in most areas, "you are supposed to know" what they mean by unlimited or simil...

3.2
#1045750
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