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1.6 Based on 428 reviews
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  • Customers like
    • Internet 6
    • Coverage area 4
    • You are a bunch of overcharging crooks 4
  • Customers don't like
    • Incompetent customer service 83
    • Poor service 31
    • Customer service 17

Moved out of my residence in September 2010, requested return boxes for the equipment i had. Never received anything. Called a second and third time, never received boxes. Finally, was told to bring boxes to a UPS center to send them back. I did so and 3 months after, I get a bill from Verizon for $954!!!!!!!!!!! for unreturned equipement. I have made dozens of calls to them at this point, provided the tracking number every single time, yet... Read more

Was this review helpful? 35 26

In June 2011, Verizon Internet disconnected my Internet service without my permission. I had never missed a payment in the 2 years I had been a customer nor had I ever been late with a payment. When I called to find out what was going on with my Internet service, they could not explain why my service was disconnected. I asked them to reconnect my service immediately because I worked from home. They informed me it would take several days and... Read more

Was this review helpful? 7 0

So, my identity was stolen earlier this year in March. A Verizon wireless account was opened, several credit cards were applied for (Amazon, ChaseVisa, Mastercard, but all were denied except for the Amazon) and a UPS.com account was opened, all in my maiden name and using my parents' address in Atlanta, where I haven't lived in over 3 years. I've been married for almost two years so my social security card has my married name on it, and I have... Read more

Was this review helpful? 6 0

I signed up for the Triple Play more than ayear ago. AQt that time I told the salesman I did NOT want the games, movies,off-line storage, parental controls and the whole list of add-ons - PERIOD. Guess what? The first invoice had all the extras listed at N/C. I went back to the salesman, he called customer support, he assured me that it was taken care of. Next month the charges appear again plus no credit for the previous month. Third and... Read more

Was this review helpful? 21 0

Verizon Executive Contact Info Bob Barish Senior Vice President & Chief Financial Officer robert.barish@verizon.com One Verizon Way Basking Ridge, NJ 07920-1097 ph: 908-559-1629 fx: 908-696-2156 William Barr Executive Vice President & General Counsel william.barr@verizon.com One Verizon Way Basking Ridge, NJ 07920-1097 ph: 212-395-1689 ??: 908-766-3836 Bruce Beausejour Vice President & Associate General Counsel State Regulatory, NY... Read more

Was this review helpful? 43 88
BS Speed Tests for Verizon FIOS Internet
1 of 6

I pay about $100 per month to get 75mbs down / 35mbs up speeds from Verizon FIOS. They don't deliver what they say they will. This tool is what Verizon uses to tell *current* FIOS customers that they are delivering on their promise: http://my.verizon.com/services/speedtest/ This is another *Verizon* speed test tool which seems to be aimed at convincing people to switch from their current provider to FIOS:... Read more

Was this review helpful? 4 0

So you are thinking of Verizon Fios for your home? Think again. Here is what happened to me. On January 16th I ordered the Fios "bundle" from Verizon, using their 1-800-get-fios number. I go through about five levels of voice prompts, no people, only to get a message stating "all circuits are busy, try again later". I try a half dozen more times that week, without success. I then tried signing up using their internet site.... Read more

Was this review helpful? 3 0

I had an account with Verizon for my Internet/landline services. My cable TV provider was Direct TV. After Verizon repeatedly solicited me to bundle my account by adding FIOS TV, I agreed to switch over. As part of the new contract, I was promised a $200 Rewards card that I was promised I would receive within 60-90 days of activation. On June 18, 2011, I received an e-mail postcard stating that my Rewards Card was being processed and I would... Read more

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Thank you for contacting Verizon Wireless. Your Chat Session ID is RT19295663367. My name is Christina, how may I assist you? Christina: good evening daniel: Daniel mobile #678-***-**** Why was I charged $35 for a data activation fee for a "FREE" verizon 7" tablet? # 470-***-**** and 470-***-****? Christina: One moment and I will get that information for you daniel: I specifically asked the sales person if there was any type of activation fee... Read more

Was this review helpful? 7 1

"Every month I been charge $15.00 each line reconnection fees ( 1 have 4 phones) my husband, son. mom & self. Every monthh if I missed my payments in days, they will shut off our lines and charge $15 each line. for example I made my past due payment on Jan 20, 2012 and the way they handle consumers. I ask them before but threathen you that they will cut your lines or pay, they are rude and unhelpful, they wont take any consideration at all. Bad... Read more

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