Anonymous
map-marker New York, New York

Verizon Movies On Demand Tv Service Review

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On May 1st my on demand stop working.followed on screen instructions to reboot box,which caused my guide to stop working. Called Verizon,on phone over 1 hour with agent who kept rebooting system. Said i need new router and they would send it. Now May 18,never received router, can't get ahold of a live person at verizon.
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Reason of review:
Bad quality
Anonymous
map-marker Philadelphia, Pennsylvania

Pantech 4G Review

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Disappointed Verizon did not keep their word!! They dont look out for valuable customers! Im so unhappy with the service they provided me with this week
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Camarillo, California

Aol email

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The aol email change has not got well .... Customer service has turned rotten, with new CS agents totally clueless on fixing problems.

My email is now filled with unwanted spam and adds everyday. This is such a sorry way for Verizon to change their operation without considering that with a slide downward in customer service will mean a big exodus of customers. I'm already looking at alternatives to Verizon. Concerning the FIOS change to Pioneer, what's with that piece of trash business doing representing Verizon.?

Try ringing up customer support on Fronteer and plan to spend an hour on the phone with a total *** who can barely articulate basic language.

Have you noticed there is no feedback on customer service now with Verizon. The executives making these rediculously poor changes in the company must be waiting to ride their golden parachutes when the bankruptcy occurs after throngs of customers leave for Time Warner and other customer oriented businesses.

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Cons:
  • Switch to aol
  • Incompetent customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

Nearly every day I get multiple "sorry, we're having a technical issue" message while trying to send emails. This transition is a nightmare!

Between the spam blocker not working at all, zero customer service, and the mail program itself simply not working, I can't get a thing done. It is totally unacceptable!

dignanguy G
map-marker Liberty, Missouri

Samsung Electronics Cell Phone Review from Liberty, Missouri

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Was adding a line for my sister and upgrading her to her first smartphone. This was supposed to be a new phone and when we took possession of it, it already had numerous items in the search history so this was obviously either a used phone or a display model-neither of which was told to us. Nothing we can do about it now but it's good to know that they're selling items that are used claiming 'new' status. Vultures as sales people. You wonder why people want to go online for everything. Just be honest would ya?
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Reason of review:
Not as described/ advertised
Brittiny Npo
map-marker Wyncote, Pennsylvania

Verizon Movies On-demand Tv Service Review from Wyncote, Pennsylvania

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What I hate about Verizon Fios: 1. Expensive and keeps climbing 2. On demand service lags on popular shows, or just doesn't exist 3. You can't fast forward in on demand shows, which is fair, but if I have to stop watching an episode for some reason, resume play starts the show all over. I can be 5 minutes from the end, and the doorbell rings. When I come back I have to watch it all over again, or just skip it. Usually, I just skip it. 4. Occasionally on demand show listed is not the one that plays... In particular with series finales 5. Complicated to redeem myrewards points, and you can only talk to customer service about it m-Fri while I'm at work. 6. Huge Windows when waiting for technicians to show up. Switching back to Comcast or Directtv.
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Reason of review:
Bad quality
Zamantha Atq
map-marker Arlington, Virginia

Verizon Movies On-demand Tv Service Review from Arlington, Virginia

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Verizon fios is the modern mafia ,and i am only talking about about the tv app .So ondemand you only can watch what they want to watch ,even if you prescription to a specific channel and it's not availble online then you can't watch your favorite show.You can definitely watch it if you pay for it!!It is a trick i guess for them to make more money if you dont take your time browsing the app.If you found your favorite show and want fast-forward to where you left it ,you have to be very freaking patient because with with the 3 minites minimum commercial every time you click forward!!Chapeau verizion like the French people say,you sure know how to make money!!If Jhon gotti was still alive and out of prison he will sure makes you a partner!!With comcast on the other hand is freendom ,if you are prescribed to the channel then you can watch werever you want !More like what president Obama has been doing for the past eight years!!I bet you the owner is Republican..
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Reason of review:
Bad quality
Anonymous
map-marker Santee, California

Dissatisfied With Verizon

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I use to think Verizon was the greatest. I have changed my mind as they do not honor their products that are under warranty, or people who have insurance on their phones. I just bought a LG V10 on March 14th 2016. From day one I have had problems with the phone. I have talked to several different techs, even brought it back down to the store where I purchased it, all BEFORE the 14 day return policy ended. All they did was re-set a few things, uninstall a few apps and reinstall them. Then tell me if I have anymore problems be sure to bring it back. Well I did, but now It's past the 14 days and they REFUSE to issue me another phone. The phone has become worse, it freezes up to where the keypad you use to make a phone won't work, all emails & text messages are locked up so you can't read them, and even in the photo galleries are locked so I can't view the pics. The problem goes away eventually, or I have to power off the phone and back on for these features to work again. Even a factory reset didn't help. I'm tired of dealing with their hit and miss fixes which do not help. I paid over $300 out of pocket for this phone, and it seems a company as big as Verizon will stand behind their customers. Any other company as long as you have your receipt and the product is under warranty will replace the defective product with a new one of the same, not a refurbished product. I didn't just spend $300 to have a refurbished phone offered to me, but a brand new one, and so far I haven't even been given that option. July 1st when I have saved the money, I am getting rid of Verizon, and from this day on I will NEVER EVER refer them to anyone!!
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Loss:
$320
Cons:
  • Not honoring warranties
Reason of review:
Poor customer service on a defective phone that is brand new.

Preferred solution: Either replace the phone with a brand new phone of the same, or let me out of my contract so I can go elsewhere.

Alanmichael Hta
map-marker Lexington, Massachusetts

Billing issues - misleading information regarding discounts

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Verizon - Billing issues - misleading information regarding discounts
Verizon - Billing issues - misleading information regarding discounts - Image 2

At the time of account set up last Fall (Fios triple play with 50/50 Internet) I was offered ~$100 in monthly discounts along with an employer based discount (Connections program) of an additional $10 which was to be applied for after the first month's bill. My bills for the months successive to my obtaining the employer discount went up by $50 and I was told every time that the Connections Program removes some of my earlier discount!

I feel this is extremely misleading on Verizon's part and cannot imagine it may make sense for this giant corporation to think that customers are so gullible to agree to take a $10 discount (Connections program) in lieu of larger discounts.

I have spoken to the customer service after getting the bill in January and February and each time (after spending much valuable time on the phone) then gave me back $50 as courtesy credit with the assurance that they would fix the issue. This is the third month that I have again received the bill with the higher amount once again and the same explanation from the customer service.

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Loss:
$50
Pros:
  • Reliability of service
Cons:
  • Failure to honor contractual obligations
Reason of review:
Not as described/ advertised

Preferred solution: Price reduction

Anonymous
map-marker Berea, Ohio

Verizon - Phone Plan Review from Berea, Ohio

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I have the edge plan with 2 devices that are being paid off. I was part of a family plan and decided to leave due to personal reasons after 14 months and 10 months left to pay off the devices. When i signed up for the edge plan i got a $25 sp device credit for each device. I called the assumption of liability department and told them i want to leave the family plan and start a new 6gb. They were very helpful, he said that my bill would be $110 before the devices and insurance. He also guaranteed me that I would still get the $25 sp device credit for both devices equalling $50. I am sure of this because I asked 3 times. My bill came today and there were no device credits of any kind. I promptly called customer service and she told me that a new plan came out and automatically made the line cost $20 dollars lower and that i would not recieve the device credits. She said if I wanted i could go to the old plan and recieve the device credit but pay more for the line access. I explained to her that was not what i was told. After arguing with her for quite some time and her not wanting to transfer me to a supervisor, she finally did. The supervisor also told me I could not have what was promised me and told me if i dropped to 3gb he would throw in and extra one but i would have to take out a contract on a 3rd device, an ipad, that I own. I was promised $110 a month plus $60 devices minus $50 device credit plus insurance. So my bill is over $200 a month when it should be $150. I spent an hour and a half on the phone being told that they dont have to honor what i was told, but they would throw in 1 gb if i dropped my plan and locked a device into a contract, bs. I am absolutely disgusted at the incompetence of their customer service. My wife has been a customer for 8 years and is ready to find a new company. I shouldn't be lied to and then told, oh well. I am losing $50 a month for 10 months for a total of $500. I am extremely pissed that they don't care about their customers.
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Reason of review:
Pricing issue
Anonymous
map-marker Toms River, New Jersey

Poor service

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I am curious to know how many of you out there actually bought Verizon a new backup battery for the Verizon owned terminal installed in your house. When they told you it was the cause of your poor service record and the beeping coming from the box. When the gas or water meter breaks for your house do you buy them a new one? Is it me or should Verizon get the curent system fixed before asking for continuous upgrade and speed fee increases
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Cons:
  • Lack of accountability
  • Poor service
  • Inability and willingness to address problem
Reason of review:
service and equipment

Preferred solution: Let the company propose a solution

Anonymous
map-marker Scottsdale, Arizona

Charges for unused apps

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On two occasions I have gone into Verizon for assistance and while being helped offered "free" is the word apps. Only to find if accepting them they are added to my contract and even if not used am obligated to the contract to pay. At no time is disclosure made that accepting them will obligate me to contract payment. I have two that are on my bill and not use and with a fixed income would like them to be removed. My account name is Rosalind Greenwalt, Sierra Vista, AZ 85635, account number is 520-227-****. The local store was not helpful, in fact rude in that I should know better. One had to be there on the selling factor to know that the word "free" being bantered about would have fooled even you. I would like to have them removed and would gladly return the devices. Thank you. Rosalind Greenwalt
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Cons:
  • Little info on using functions
Reason of review:
Pricing issue
Laverle Klk

Verizon Urgent phone call at 1:43 a.m.

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We received a call at 1:43 am this morning. We were woken up and extremely worried as we have children living out of state and any call in the middle of the night is never about something goof.

We did not get to the phone in time and it went to voicemail. When we reviewed our voice mail the message was marked urgent which added to the shock of being awakened in the middle of the night. The call was a message from Verizon advising us that "the phone number to call to access our voicemail has been changed".

Yes, we got an "urgent" call from Verizon, in the middle of the night, letting us know of a service change. The only redeeming value about this was they only called us and did not ring our doorbell at 1:43 a.m.

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Reason of review:
Harassing call from Verizon

Preferred solution: Let the company propose a solution

Anonymous
map-marker Toms River, New Jersey

Scam artists

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they sign you up promising a 300 dollar gift card and then find every reason to not pay out. Been fighting with them for 2 months now all because they say they can find no record of what was said during a call. How convenient that there records will show nothing wen they have to pay out but if it benefits them they have all the records ever needed. The big companies always find a way to screw hard working people out of what is rightfully owed to them. They are horrible and now I am questioning even having my cell phone with these crooks
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Loss:
$300
Cons:
  • Lies about signing up for services
Reason of review:
Pricing issue

Preferred solution: Full refund

Christophor Lwd
map-marker Saint Charles, Maryland

Verizon - Bundle Review from Saint Charles, Maryland

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I've been having the same problem for 4 weeks now!!!!! And nobody seems to know anything but to get the pissed off lady off the phone. Tech is scheduled to be here during the timeframe of 8 - 12. But when I called customer service they told me 5:15 - 6:16. (This will be the fourth tech to come out) Not acceptable for a recurring issue that I have to call every week about. I never wanted to write a bad review more than now. I haven't had services since last week Wednesday!!! I'm soo about to cancel my services!!!!!! I deserve a credit for all of last week since I had to call Monday of last and Wednesday. And today is Tuesday still don't have services!!!!!!!!! Talk about pissed off!!!!! Next i will be filing complaints everywhere.
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Reason of review:
Bad quality
Jeral Oot

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Verified Reviewer
| map-marker Palm Harbor, Florida

Free Premium Channel of my choice for 12 months. If only I could have picked one...

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Had been a loyal customer of Verizon FIOS for 3 years until i had to renew my agreement. I was made an offer for a 50/50 internet, Custom TV and a Free Premium Channel of my choice for 12 months as long as i signed a 24 months agreement. I accepted the offer online (lost services for 3 days right after but that's another issue I had to solve right away, Verizon you guys are that good!) and then received my new bill a couple weeks after. Realized then that my Premium Channel did not show up on my bill nor was I ever given a choice of which channel to choose... Called the customer service rep to be told that I should have picked it when I accepted the offer.... Well buddy I told you I was NEVER asked to choose... So what do we do now? Well you should have picked back then... I TOLD YOU I WAS NEVER ASKED TO CHOOSE! (Seems hard to understand) Long story short, nothing the guy can do... Thanks Verizon for fooling me and excellent customer service. Also thanks for not even accounting for the 3 days with no service on my bill. Lesson learned next time i will go to a store and have them put in writing the offer or I will take screen shots of every screens....
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Loss:
$100
Pros:
  • Technician
  • Tech support team
Cons:
  • Billing methods
  • Customer service
  • False advertising
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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