Verizon bill pay not operational

Unable to pay bill online due to a portion of the web page not functioning. Also the contact info on the web page is not functional also. Customer Service has no clue, all they do is waste your time. This not the first this has happened after reading other posts. Unable to pay bill online due to a portion of the web page not functioning. Also the contact info on the web page is not functional also. Customer Service has no clue, all they do is waste your time. This not the first this has happened after reading other posts.
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ID
#685619 Review #685619 is a subjective opinion of poster.
Location
San Dimas, California
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

Really Accuweather

This Channel is worthless. I live in tampa and we have had rain for the last couple weeks. I flip over to accuweather to see what the latest radar picture shows and I am looking at Philly weather. Then I sit and wait till they get to my area and tampa and they come on in say weather in tampa after weeks of raining will be in for a clear night and show a radar picture that was at least 2 hours with no signs of rain. I am looking out my door right now and its poor with thunder and lightening. I pull us baynews9 on my computer and it shows a radar picture with rain all around us. Accuweather is garbage what about people who rely on this doing hurricane season. Yes we have cell phone but I don't want to look at what coming to me on my phone.Brighthouse here i come at least i can get accurate weather.
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2 comments
#1061392

I agree to Accuweathers uselessness. 90% of their weather info relates to the North East.

I know Verizon could care less about everything concerning their customers other than delivering lip-service.

Too bad Fios customers are like lemmings.

#1027306

Agree this station is useless. Weather Radio going off with flood advisory information in Manatee County, FL.

Not a single advisory or scroll on this station regarding the approaching weather in our area. It's clear that whoever made the decision to drop the Weather Channel does not live in Florida.

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ID
#680005 Review #680005 is a subjective opinion of poster.
Location
Tampa, Florida
Cons
  • Channel lineup
  • Are very sneaky
Reason of review
lost of weather channel
Loss
$500
Preferred solution
Bring back weather channel
New Reviewer

Verizon Fios Review from King George, Virginia

Signed up for cable/internet/phone special $79.99. Was to get 6 premium channels free for a year. Person on phone said for $10 more i could get the internet. What he didn't say was upgrafing the internet ( even if paying more) meant i changed the offer and i couldnt get the 6 premium channels now. When i asked about correcting this, i was told i coukd add it abd call every month to ask for credit . What? Make this as difficult as you c an for ne? Bait and switch. I'll make sure kegislators are aware of this scam. Very disappointing since I've been a long standing customer of Verizon Wireless with a big family plan.
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3 comments
#1107927

This was my review. I ended up speaking to a different customer service person a few months later.

She fixed the whole problem. I got the premium channels.

She apologized for the first reps attitude and non helpfulness. I feel good about it all now.

#1026036

I have had the same problem have been on and off phone for last month they hooked up my tv first time I turned on said press ok to access fios TV when I did that they say apparently I subscribed to a new package bottom line is with them I'm paying 130 a month for basic cable and Internet and phone they aren't willing to help me out or give me the 300 dollar gift card I was supposed to get they are *** scammers they refuse to put supervisors on the phone they refuse to do anything something need to be done they win either way cause it 399 to cancel and I never received the 300 card so they make 700 off me it's complete and utter bs

#1017197

Hi fellow Verizon sufferer. Please do contact at the very least your Attorney General.

I am doing same here in MA on Monday. You can read my extensive review: Verizon Fios the Nightmare.

We need a different provider with scruples. No idea.

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ID
#678547 Review #678547 is a subjective opinion of poster.
Location
King George, Virginia
Reason of review
Problems with payment

Verizon - Internet Service Review from Ramos, Luquillo

I got home from work last night to find my Verizon phone service, cable service and internet service is out. Spent 35 minutes on hold waiting to talk to a live person. After I've been 1 hour on the phone, I am told what I already knew--my service is out and they need to send a repairman. First available repairman is in 4 days!!! I think it is ironic that the phone company will not answer the phone when you need service. But, I bet if I had said that I wanted to buy some HBO, they would have answered immediately. Grrrr. I wonder if Bright House can get me new service before Verizon gets here to fix my broken service.
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ID
#678141 Review #678141 is a subjective opinion of poster.
Location
Ramos, Luquillo
Service
Verizon Internet Service
Reason of review
Damaged or defective

Misled into agreeing to a contract

Verizon - Misled into agreeing to a contract
I signed up with Verizon and had installation 08/01/215. I called about the 79.99 price but was told for 10.00 more I could get the 50/50 fios. It comes with a contract however. I agreed. Verizon installed service literally 2 days ago and at which point I learned I only have like 40 channels none of which I watch. Not even the basics that comes with cable such as BET ABC ETC apparently that is 15.00 more however for just several more channels.. who does this. Since when does a cable company charge per channels for channels that are not even premium like HBO or CINEMAX. I had no idea of course until AFTER the installation and the contract was signed. I have been trying to get this straightened out since August 1st immediately following the installation to no avail. I am now on hold again waiting to speak to customer service and it's already been a 30 minute wait..
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1 comment
#1017203

Have had a year and a half of lies from Verizon. Sorry you got tricked into doing business with them.

Please complain to your state Attorney General as I am going to do on Monday.

My unbelievable story with them: Verizon Fios the Nightmare.

Good luck.

Featured
ID
#676783 Review #676783 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Pros
  • Person who did installation was honest
Cons
  • Cannot reach rep
  • Poor channel lineup
  • Waiting time
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
New Reviewer

Verizon - Account Review from Town N Country, Florida

Was enrolled to online bill pay somehow and my bank account was overdrafted 35$. The first verizon representative I spoke with told me to send in a copy of my statement as proof and unenrolled me from auto bill pay. I send in my documents, a few days later I call to follow up and the second representative tells me they don't do refunds and that he'll credit my next bill 35$. When time rolls around to my next bill pay, I log into my account and it says I owe nothing. I call Verizon to make sure this is correct and super rude woman tells me I owe 50$... No wait 85$... Actually she has no idea. She sees a credit for 35$ then says its a dispute for 90 days. Goes to tell me I obviously enrolled myself to bill pay and there's nothing she can do. I tell her I want to speak to someone else and she forwards me to her Supervisor Benjamin. He proceeds to try and negotiate with me by trying to give me 20$, which is RUDE. Why would there be a credit on my account for 35$ and then him try to hustle me for 20$? Something seems shady. After acknowledging his rudeness, he then tells me the "offer" is off the table. And there's nothing he can do because his system now magically says I enrolled into auto pay. Dishonest and rude employees all around.
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ID
#672988 Review #672988 is a subjective opinion of poster.
Location
Town N Country, Florida
Product
Verizon Account
Reason of review
Poor customer service

Turn around time to pay your bill

I have noticed that there is very little turn around time to pay your Verizon bill,,This month I decided to write down the day my bill arrived in my mailbox,,,It arrived at 3pm on Friday July 17, 2015(today),,According to the statement date that is July 4, 2015,,I have complained before to Verizon store as I have lately been going in to pay instead of mailing a check,,,They state"well that is the fault of united states postal service" "we cant help that",,,there is a late fee of 5$ that they collect if your bill is one day late,,,I smell a scam,,,They must be collecting many thousands of dollars in late charges..I have noticed other companies doing this as well,,,Lots of money is being generated and other companies are hopping on the extra money train,,,As usual the consumer is being bilked!!!
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ID
#667640 Review #667640 is a subjective opinion of poster.
Location
Bradenton, Florida
Cons
  • Limited turn around time to pay your bill
Reason of review
Problem with delivery

$100 deposit for install service lost.

We just moved and wanted to get AWAY from Time Warner's *** internet. We were excited about finally getting Verizon Fios because the internet is stable and the upload is the same as the download - unlike Time Warner, which crawls with it's upload. We paid a $100 deposit online and had a date set up. When we went to confirm the date, we were told that we needed to have a $100 deposit. We said we had done this and they couldn't find it. Our bank shows that the $100 was removed and deposited with Verizon. A week later, they hang up when we call and mention our name. Still have not returned our money. Still won't set up a install date. Worse yet? We are stuck with *** Time Warner because we needed some kind of internet.
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ID
#659147 Review #659147 is a subjective opinion of poster.
Location
Manlius, New York
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Verizon is stealing my money my increasing the amount of my bill unlawfully. Customer service people are useless and they blocked my online account. Customer service people are terrible.
I have ordered a home phone service to be added to my Verizon double play. I requested a phone only for one month and to be cancelled anytime. For the fact the the service is short they charged me extra for the phone $45 per month. I assure there will be no penalty if...
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1 comment
#1050878

What do I do? I use to use 3.5 gigs then they said I needed 10. Now all the sudden I'm 5 over at 15.

ID
#650014 Review #650014 is a subjective opinion of poster.
Location
Cliffside Park, New Jersey
Service
Verizon Bundle
Pros
  • Interent speed
Cons
  • Laying
  • Poor communication
  • Bait-and-switch
Reason of review
Poor Customer Service, Bad Quality, Delivery, Pricing, Lying, Not Listening, Teachnical Computer Issues, Customer Service People that speak like robots, lack of accountability, lack of taking responsibility, lack of making things right
Preferred solution
Refund for the additional price, payment for my time wasted as my usual hourly rate. Total of $330. I have also complained with BBB.ORG and I am planning to go to court.
New Reviewer

Internet Service Review

I had a new installation of triple play on June 5 2015. I still can't access the Internet on June 8. Countless hours of being on with tech support and again told 24 hours. I shouldn't have to pay verizon and Comcast just to have Internet while they figure out what's wrong.
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ID
#647407 Review #647407 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Reason of review
Damaged or defective
New Reviewer

Verizon - Text Message Review from Medina, Ohio

Update by user Apr 30, 2015

And at NO time prior to my text messages "mysteriously" vanashing, did ANY of Versions employees talk to me about their "Verizon Cloud" nor "messages +". Those apparently are apps that PREVENT such data losses.

Original review posted by user Apr 30, 2015
Several Verizon employees have lied to me about how to retrieve several vital text messages. And on the VERY evening that I called to file a formal complaint and had planned to photograph those text messages, somehow, ALL of my text messages vanashed. Deleted. Not by me. And just last night, an employee from their Executive Offices called me to PROMISE me that she could help me obtain what I needed. She too lied. Many of those text messages are vital to a legal case that I am involved in. I have contacted the FCC and I will contact the AGs office as well as a local news team. Can they hear ME now?
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1 comment
#1223070

This is just a person who is uneducated in technology venting. No one is accessing your phone to delete your text messages, and I would hope no sane person is thinking a hourly store employee or multi billion dollar company is going to take the time to access and delete a women's texts. I do feel sorry for her, but she is mistaken and was/is on a witch hunt that is filled with uneducated assumptions and anger due to misconstrued facts.

ID
#629493 Review #629493 is a subjective opinion of poster.
Location
Medina, Ohio
Reason of review
Poor customer service

Dropped channels

Just went into another 2 yr contract and Sundance channel was in my lineup. Now Verizon dropped that channel and if I want it I have to "Upgrade" and pay more money. These people are out of hand. Can the FCC do anything? I watched that channel for the last 2 months everyday. The rep said Verizon does a "SURVEY" and if a channel ISN'T watched it gets pulled. i think it's the other way around. If a channel is watched, they put it in the next upgrade so customers have to pay more to get it. Does anyone know how to get out of this contract without paying fees?
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ID
#627988 Review #627988 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Reason of review
Not as described/ advertised
Preferred solution
let me out of contract with no fees
New Reviewer

Verizon--EVERY MOMENT DOES NOT MATTER

Today I spent 2 hours plus in the phone attempting to get an issue resolved through their out-sourced customer service. The call ended when I was put on hold for 32 minutes waiting in the eternal que for a supervision that never came. The issue to be resolved was reimbursement of an equipment charge of $499 for a broken phone that was not returned because they never sent the return mailing labeled as promised. The label was neither sent by ground mail nor email. This is an issue I have tried to resolve for more than a month. In all, my family and I have spent more than 6 hours attempting to get this issue resolved.
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ID
#616802 Review #616802 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Service
Verizon Phone Service
Cons
  • Incompetent customer service
  • Reponse
Reason of review
Poor customer service
Loss
$499
Preferred solution
Full refund

Cable Service Review

Verizon keeps raising prices and drops channels. I guess it is a great way to raise the profit margin. It isn't a good way to keep customers.
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ID
#615018 Review #615018 is a subjective opinion of poster.
Location
Skippack, Pennsylvania
Reason of review
Pricing issue
New Reviewer

Poor Sales Service and Return Policy

I purchased and iPhone 6 and the salesman told me I could also get a deal on an iPad Air. There was no model on display but told me the original iPad Air could replace my older iPad 2. I bought both and took them home. On the very next day, I realized the iPad Air only had 16G when trying to restore from my iPad 2 and it would not replace my 32G iPad 2. I immediately returned it to the store before loading my data on the unit and asked for a 32G replacement telling the salesman what happened. He had to get the supervisor to waive the $70 restocking fee which he refused and refused to take any responsibility for the original salesman not telling me the new iPad Air only had 16G. There was nothing on the top or sides of the box indicating the 16G size. It was hidden on the bottom on a small sticker that I never saw until I started loading the data from my old one. I told them I would not pay the restocking fee since it was not my fault. The supervisor kept repeating himself (at least 20 times) and I finally told him no matter how many times he repeated his mantra, I simply was not going to pay the restocking fee. I asked to speak to his manager 6 times and he refused. Only after I told him to tell me outright that he was refusing to let me speak to his manager did he say I could speak with the General Manager after he finished with a customer. I said I would happily wait although after over 30 minutes of this rude unprofessional treatment, I had become quite angry. I had suggested 20 minutes earlier to simply credit my monthly bill of over $180/month for the last 5 years for the restocking fee. He refused and said it was not possible at least 20 minutes. Instead of letting me speak to the General Manager, he went to speak with him and came back within 3 minutes with approval to credit my monthly bill for the restocking fee. My wife and I have been going to this Verizon Store in Bridgewater for at least 10 year with great customer service and experiences every single time. Now I had Verizon for their bad service trying to get every last penny from their loyal customers. So much for customer appreciation. I've spoken highly to my relatives and friends for over 10 years getting many of them to use Verizon. No more. I will tell at least 100 people of this experience starting here.
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ID
#614962 Review #614962 is a subjective opinion of poster.
Location
Bridgewater Township, New Jersey
Service
Verizon Manager
Cons
  • Supervisor rudeness
  • Incompetent customer service
Reason of review
Poor customer service
Preferred solution
An apology from the Regional Manager.