Verizon
Reviews and Complaints
Verizon Movies On Demand Tv Service Review
Pantech 4G Review
Aol email
The aol email change has not got well .... Customer service has turned rotten, with new CS agents totally clueless on fixing problems.
My email is now filled with unwanted spam and adds everyday. This is such a sorry way for Verizon to change their operation without considering that with a slide downward in customer service will mean a big exodus of customers. I'm already looking at alternatives to Verizon. Concerning the FIOS change to Pioneer, what's with that piece of trash business doing representing Verizon.?
Try ringing up customer support on Fronteer and plan to spend an hour on the phone with a total *** who can barely articulate basic language.
Have you noticed there is no feedback on customer service now with Verizon. The executives making these rediculously poor changes in the company must be waiting to ride their golden parachutes when the bankruptcy occurs after throngs of customers leave for Time Warner and other customer oriented businesses.
- Switch to aol
- Incompetent customer service
Preferred solution: Let the company propose a solution
Samsung Electronics Cell Phone Review from Liberty, Missouri
Verizon Movies On-demand Tv Service Review from Wyncote, Pennsylvania
Verizon Movies On-demand Tv Service Review from Arlington, Virginia
Dissatisfied With Verizon
- Not honoring warranties
Preferred solution: Either replace the phone with a brand new phone of the same, or let me out of my contract so I can go elsewhere.
Billing issues - misleading information regarding discounts
At the time of account set up last Fall (Fios triple play with 50/50 Internet) I was offered ~$100 in monthly discounts along with an employer based discount (Connections program) of an additional $10 which was to be applied for after the first month's bill. My bills for the months successive to my obtaining the employer discount went up by $50 and I was told every time that the Connections Program removes some of my earlier discount!
I feel this is extremely misleading on Verizon's part and cannot imagine it may make sense for this giant corporation to think that customers are so gullible to agree to take a $10 discount (Connections program) in lieu of larger discounts.
I have spoken to the customer service after getting the bill in January and February and each time (after spending much valuable time on the phone) then gave me back $50 as courtesy credit with the assurance that they would fix the issue. This is the third month that I have again received the bill with the higher amount once again and the same explanation from the customer service.
- Reliability of service
- Failure to honor contractual obligations
Preferred solution: Price reduction
Verizon - Phone Plan Review from Berea, Ohio
Poor service
- Lack of accountability
- Poor service
- Inability and willingness to address problem
Preferred solution: Let the company propose a solution
Charges for unused apps
- Little info on using functions
Verizon Urgent phone call at 1:43 a.m.
We received a call at 1:43 am this morning. We were woken up and extremely worried as we have children living out of state and any call in the middle of the night is never about something goof.
We did not get to the phone in time and it went to voicemail. When we reviewed our voice mail the message was marked urgent which added to the shock of being awakened in the middle of the night. The call was a message from Verizon advising us that "the phone number to call to access our voicemail has been changed".
Yes, we got an "urgent" call from Verizon, in the middle of the night, letting us know of a service change. The only redeeming value about this was they only called us and did not ring our doorbell at 1:43 a.m.
Preferred solution: Let the company propose a solution
Scam artists
- Lies about signing up for services
Preferred solution: Full refund
Verizon - Bundle Review from Saint Charles, Maryland
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Verified Reviewer | Palm Harbor, FloridaFree Premium Channel of my choice for 12 months. If only I could have picked one...
- Technician
- Tech support team
- Billing methods
- Customer service
- False advertising
Preferred solution: Let the company propose a solution
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Nearly every day I get multiple "sorry, we're having a technical issue" message while trying to send emails. This transition is a nightmare!
Between the spam blocker not working at all, zero customer service, and the mail program itself simply not working, I can't get a thing done. It is totally unacceptable!