Unclaimed
Verizon
Reviews and Complaints
890K
CLAIMED LOSSES
3.3K
TOTAL REVIEWS
240K
PAGE VIEWS
24
ISSUES RESOLVED
Verizon Net Promoter Score (NPS)
50
high
NPS
-100
100
- 50% Promoters
- 50% Passives
- 0% Detractors
Verizon's estimated NPS of 50 considered to be high. 50% of users would likely recommend Verizon to a friend or colleague.
Customer Satisfaction
Verizon Reviews
New Reviewer
Please re activate My phone
I requested to temporarily discontinue my phone last January 6, 2022 and it was discontinue until April6, 2022! Cause I have to take Care of my Sister here in the Philippines. It Will supposed to be re-activate today April 7. Please re- activate my phone now! Thanks!
ID
Location
Malolos, Central Luzon
New Reviewer
Signing into account
Every time we want to add/change anything on our account, it's an absolute nightmare to do so. We have to start over with a new pw and login, and changing all that is a *** So tired of them acting like i'm trying to *** into my own account. And I keep accurate notes on all my passwords, etc for each company, so it's not an error on my side. So tired of going through this each time.
User's recommendation: Retreat, back away, reverse the engines, don't do it...big regret!
ID
Location
Fallbrook, California
Preferred solution
Let the company propose a solution
Wire down
Trying to get a Verizon cable repaired laying in my yard. Have been unable to talk with anyone from Verizon,,,,,
ID
Location
Philadelphia, Pennsylvania
Reduce monthly bill
I was calling about cancelation of 2 lines no lines,with tablets that no longer needed. The customer service was very helpful. But I would be more comfortable to actually talk to somone
ID
Location
Warwick, Rhode Island
Poor Service
Multiple times I get no customer support including today & in the past. There is zero chance of talking to a live person. I was almost done & the line went dead between me & a live rep. I called back twice & was informed twice that I would be connected to an agent. I never got to finish getting my problem taken care of. My info is wrong in their system & now causing problems for me. After the 2nd time the automated told me to hold for a live rep & waiting for almost 30 minutes again, I hung up. They could care less! I want to say that I really don't think it's the agents fault. It's the owners. They're the ones who could care less, as long as they're getting paid from other customers, so they know you will call back. The elite are going to have to someday meet their maker & the 30 pieces of silver will get them no where! User's recommendation: Find another company with cheaper rates if their service is going to be poor.
ID
Location
Russellville, Arkansas
New Reviewer
This website was forged in the depths of ***
I bought the simplest phone on earth. They told me I would have to enter my pin number. Like an idiot I waited until 8 oclock to do this. Turns out that not it. I dont use this horrible website because there is no support. So I can't now get into the site, because the know I had an account, but will not help me access it. The stupidity of this is mind boggling. Truly. I will pay $100 to any Verizon employee to call me.
User's recommendation: Dont let them tell you its easy. They can mess anything up.
ID
Location
Asheville, North Carolina
Preferred solution
activate phone.
Billing overcharges
Nothing final yet . It is being adjusted should know next billing cycle if its resolved. Ill let you know .
User's recommendation: Read fine print do research and make sure you get agreement in writing.
ID
Location
Fort Worth, Texas
Loss
$1600
Preferred solution
Refund on over payments .Reduction in regular Monthly fees
New Reviewer
Billing overcharged
Cant resolve problem want to cancel transaction******************************************************************
ID
Location
Arlington, Texas
Pros
- Phone deals
Cons
- Totally incompetent
Loss
$1600
Preferred solution
Let the company propose a solution
My phone won't call 800 numbers
My phone wont call 1-800 numbers. I get the tone and a recording saying the call cannot be completed as dialed Problem not fixed Cant get to a person. Just an automated chat.
User's recommendation: Not sure how to fix this.
ID
Location
Indianapolis, Indiana
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