Verizon
Reviews and Complaints
Verizon - Fios Bundle Review
Non-disclosure of billing charges at Verizon Store, 20436 Route 19, Suite 650, Cranberry Twp PA 16066
We purchased a Samsung Galaxy J3 V on October 22, 2016. The salesman said they were running a special promotion on the Hum system and it was FREE.
I am not very cell-phone friendly, so I asked many questions and stated multiple times that I wanted a low-priced phone with low monthly fees and no contracts. Since he assured us the Hum was free, we took it. As he processed the order, the salesman said, "You will see another phone listed on your bill. That's the Hum line.
Don't worry about that." He NEVER said we would be charged $29.99 for the HUM system and $10 a month for the line access fee. All receipts for the purchase were e-mailed to my husband who was set up as account owner so we could take advantage of the discount available through his employer. As account USER, I had limited access and was unable to see details of receipts, bills, statements, etc. We were not given hard copies of ANY receipts or agreements that we signed on the tablet.
My husband was unable to access the Verizon account when he tried to get in to look at details. The nasty surprise is that if we want to return this so-called free HUM system, they will charge us a $30 stocking fee. What a punch in the gut to have to pay another $30 to get rid of a system we actually didn't want and only took because he told us it was completely FREE. This is bait and switch.
It's a shame a large company like Verizon would practice this and snooker its customers. I plan to argue this until I am red in the face and get satisfaction for the non-disclosure of the charges we have on our bill.
- Seem to have better coverage than most providers
- Quality of network
- Charges that were not disclosed at the time of purchase
- Deceptive sales practices
Preferred solution: Price reduction
Verizon FIOS customer service fail!
- Picture quality and internet speed
- Customer service policies
Preferred solution: Let the company propose a solution
Bad customer service, don't care about clients
- Never had a problem until i needed help
- Have occasional customer service people who are awesome
- Will not take care of a customer and do the right thing
- Even if it loses the customer
- Calling customer service awful
Preferred solution: Full refund
Verizon - Phone Plan Review from Knoxville, Tennessee
Verizon FiOS Monthly Bill Up Again
- Quality of service
- Forced to sign contract otherwize high price
Preferred solution: Price reduction
Shady tactics
Preferred solution: Let the company propose a solution
Account went to Collections in error over equipment return. I can't get it resolved.
- Speed
- Programming in tv service
Preferred solution: Let the company propose a solution
Verizon Fios handles moves poorly
Preferred solution: Cancel existing service without penality.
Verizon Mobile Phone Service Review
Cancelled service received a check for overpayment and now turned over to collections
- Cancellng
- Difficulty with resolution
Preferred solution: Let the company propose a solution
FIOS AND CONTRACT SALES PERSONS AT VERIZON STORES - FAILURE
- Real verizon supprt
- Lack of knowledge
- Illogical
- Contract sales persons
Messy Transfer
Preferred solution: Find a way to stop wasting customers' time when they want to pay the monthly bills.
Verizon Customer Care Review from Casper, Wyoming
Review in Telecommunications category from Paso Robles, California
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