Scam artists

they sign you up promising a 300 dollar gift card and then find every reason to not pay out. Been fighting with them for 2 months now all because they say they can find no record of what was said during a call. How convenient that there records will show nothing wen they have to pay out but if it benefits them they have all the records ever needed. The big companies always find a way to screw hard working people out of what is rightfully owed to them. They are horrible and now I am questioning even having my cell phone with these crooks
View full review
ID
#784352 Review #784352 is a subjective opinion of poster.
Location
Toms River, New Jersey
Product
Verizon Gift Card
Cons
  • Lies about signing up for services
Reason of review
Pricing issue
Loss
$300
Preferred solution
Full refund
New Reviewer

Verizon - Bundle Review from Saint Charles, Maryland

I've been having the same problem for 4 weeks now!!!!! And nobody seems to know anything but to get the pissed off lady off the phone. Tech is scheduled to be here during the timeframe of 8 - 12. But when I called customer service they told me 5:15 - 6:16. (This will be the fourth tech to come out) Not acceptable for a recurring issue that I have to call every week about. I never wanted to write a bad review more than now. I haven't had services since last week Wednesday!!! I'm soo about to cancel my services!!!!!! I deserve a credit for all of last week since I had to call Monday of last and Wednesday. And today is Tuesday still don't have services!!!!!!!!! Talk about pissed off!!!!! Next i will be filing complaints everywhere.
View full review
ID
#777830 Review #777830 is a subjective opinion of poster.
Location
Saint Charles, Maryland
Service
Verizon Bundle
Reason of review
Bad quality
New Reviewer

Free Premium Channel of my choice for 12 months. If only I could have picked one...

Had been a loyal customer of Verizon FIOS for 3 years until i had to renew my agreement. I was made an offer for a 50/50 internet, Custom TV and a Free Premium Channel of my choice for 12 months as long as i signed a 24 months agreement. I accepted the offer online (lost services for 3 days right after but that's another issue I had to solve right away, Verizon you guys are that good!) and then received my new bill a couple weeks after. Realized then that my Premium Channel did not show up on my bill nor was I ever given a choice of which channel to choose... Called the customer service rep to be told that I should have picked it when I accepted the offer.... Well buddy I told you I was NEVER asked to choose... So what do we do now? Well you should have picked back then... I TOLD YOU I WAS NEVER ASKED TO CHOOSE! (Seems hard to understand) Long story short, nothing the guy can do... Thanks Verizon for fooling me and excellent customer service. Also thanks for not even accounting for the 3 days with no service on my bill. Lesson learned next time i will go to a store and have them put in writing the offer or I will take screen shots of every screens....
View full review
ID
#767837 Review #767837 is a subjective opinion of poster.
Location
Palm Harbor, Florida
Service
Verizon Tv Service
Pros
  • Tech support team
  • Technician
Cons
  • Customer service
  • False advertising
  • Billing methods
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Which Circle of *** is This?

I signed up for Verizon Fios, under the classic bait and switch tactic, "I don't know why they told you that premium channels were included in your package, that's not our current promotion. I'm sorry, but we simply can't offer that at this price, but for $xx more..." I soothed myself in the airport runway glow of the multitude of lights emitting from every box and power cord installed in a messy heap in my bedroom. I signed into my account, paid my first bill, enjoyed one month of the fios tv mobile app. The next month, I was locked out of my account. I checked my password, re-entered it, locked out. I clicked "forgot my password" (even though I hadn't) and tried again. I had the same issue with my mobile app, entered the new password, no luck. For the past 5 months, this has been my experience. Not able to use the mobile app, cannot log into my account without changing my password and reaffirming my identity 3 different ways. I have tried multiple devices, operating systems, and browsers, clearing the cache each time. Same result. I have called no fewer than 8 times about this issue, been on the phone for literally hours, with three departments, all to no avail. No one has been able to explain it, or help. I finally downgraded my services to internet only (hoping to save a few dollars on a bad experience, only to be trapped by termination fees). For the internet service I wanted the advertised price was $59.99. My charge? $112.00. When I protested this amount, I was told to check online, because "costs vary by location." Thing is, I can't do that, because when I enter my address it says I already have service, then prompts me to login, which I CANNOT DO. I laugh so I don't cry. I have been a Verizon wireless phone customer for 6 years, and my service had always been great, but fios is a joke. All the agents are very nice, and try to be helpful, but they are as trapped in this absurd theatre as I. 14 days after cancelling my tv and phone, I am still waiting for the boxes to arrive to return my equipment. So I called to make sure they were sent. No surprise, they were not. Supposedly now they will be.
View full review
ID
#761522 Review #761522 is a subjective opinion of poster.
Location
Westchester County, New York
Pros
  • Internet speed
Cons
  • No resolution to poor service
  • Inability to access account
  • Bait and switch
Reason of review
Poor customer service
Loss
$3100
Preferred solution
Let the company propose a solution
But you all make me feel so much better. I kept calling them out on their lies, trickery, scams and insults. I didn't fall for it and refused to agree to anything they said as they tried to trick me into paying more for services I just cancelled after the unannounced...
View full review
View full review
ID
#754402 Review #754402 is a subjective opinion of poster.
Location
Cherry Hill, New Jersey
Pros
  • Reliability of service
Cons
  • Fraudulent tactics

Unbelievable Lack of Attention

At 4 pm on Tuesday, December 8, Verizon for no reason terminated the internet signal originating from the central office so that I had no service. I spent 6 (yep, 6) hours on the phone with agents in India, Philippines and somewhere in the US (that's a lot of bad muzak) only to finally have them admit that the problem did not originate at my end but at the central office. A 10 pm phone call confirmed that result and I was assured that it would be remedied in 24 hours. That said, the agents insisted on sending out a technician on December 11 between 8 am and noon. The technician arrived 12:30, still no service and he too, after 2 hours on the phone and a lot of disconnected and misdirected calls, was unable to convince the company to turn on the service (the DSL department thought I had no account, the billing folks said I had an account in good standing) Calls were not returned Efforts to talk to someone to get Verizon to act...both by the technician and by me...went unanswered. Promises to return calls were not fulfilled. In short, this was one of the most inept attempts at service which resulted in no internet service for 5 days. The only happy moment was calling Verizon to cancel my service! Verizon made it hugely frustrating to get any attention, made all the more so since the folks in India and the Philippines can only function off a set script and are unable to connect to the right people in New York, once the problem has been identified. Horrible Horrible Horrible! I finally called Time Warner at 4 pm on Friday; they had new service installed in my apartment by 1 pm the following day. Now that I call service! Verizon, take note...you might learn something.
View full review
ID
#751137 Review #751137 is a subjective opinion of poster.
Product
Verizon Account
Cons
  • Bad customer service and being lied to and given false promises
  • Company ignoring problem
Reason of review
Poor customer service
Loss
$100
Preferred solution
Price reduction

Verizon Fios Bundle Services Review

Service is great but they are too expensive and there agents can't help to reduce cost.
View full review
ID
#725903 Review #725903 is a subjective opinion of poster.
Location
New York, New York
Reason of review
Pricing issue
New Reviewer

Paid contract in full

Several months before my contract ended I called Verizon customer service and verified when my contract expired. My contract ended in approx 1 1/2 months and specifically told the rep that I wanted to pay it in full, which i did. Note: I was asked if I wanted to renew the service and I specifically said "NO", i was not renewing service. Several months later I get a bill from Verizon and I called customer service to see what was going on. I was told that I was liable for the bill because i never called to cancel (see note above). 1. I was never informed to call back once contract expired. 2. According to a Verizon supervisor...Verizon does not have contracts. 3. I was given conflicted information. Bottom Line: I will never use Verizon again (they probably don't care anyway). They assume that their reps are perfect and they always give customers the right information or advice (which they don't). Don't be fooled like i was...you should always make sure that the information is correct.
View full review
ID
#721050 Review #721050 is a subjective opinion of poster.
Location
San Dimas, California
Pros
  • Actual fios product
  • Internet
Cons
  • Lied to
  • Fraudulent tactics
  • Incompetent representatives
Reason of review
BAD CUSTOMER SERVICE
Loss
$1000
New Reviewer

Refused to waive early termination fee as promised due to no service in area.

I spoke with a Verizon rep at the end of September explaining that I was having both hardware issues with my phone, and I was not able to receive any signal at my place of work (70 Mechanic St, Foxborough, MA 02035). The rep I spoke with confirmed that my device was unreachable and had no service at that time. I was advised that they would allow me to replace the device early to resolve the hardware problems, but it was unlikely the new device would get a signal, since other customers in the area were also affected with marginal or no service. I was advised that if I chose to change carries my early termination fee would be waived, and the rep even suggested that this route may be the best solution. I asked if we could take care of the early termination fee that day, and was told that "I can't remove a charge that has not been charged yet" and to call back when I get the bill. After I ported my number I called to have the fee waived and was told that I did not follow the correct troubleshooting steps, and I needed to re-instate the line. As I no longer had that phone or sim card, I would be required to obtain a Verizon compatible phone and a sim card, presumably by buying it through them, and reactive the line in order to confirm I had no service. I explained I had already troubleshooted with a rep, and confirmed the area had marginal service and that signal may be weak or drop out entirely. I also explained that the number was ported to a new account and I no longer had the device and it would be impossible to transfer everything back, as AT&T might impose their own fees, simply to confirm for a second time that I had no signal. The rep informed me that this unacceptable solution was my only option to have the fee waived.
View full review
ID
#720740 Review #720740 is a subjective opinion of poster.
Location
Fall River, Massachusetts
Pros
  • Tech support
Cons
  • Lies about refunds
  • Supervisor horrible
  • Poor service
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund

Verizon Wi-Fi Connect Review

Straight bs. dropping calls at home constantly.all important calls are made from here family and business.roomate has cricket towers aren't as busy never a problem.my WiFi jumping back and forth right now to kill my battery.a year now and over 1500 bucks!sucks! over 10 calls to try to resolve.
View full review
ID
#712022 Review #712022 is a subjective opinion of poster.
Location
Denver, Colorado
Reason of review
Bad quality
New Reviewer

Verizon doesn't keep its promises

OK...new to Verizon 4+ months ago. Received flyer in mail offering $500 debit card -- yes, FIVE hundred! -- called to ask about what TV stations were included, talked to nice customer service guy who signed me up. Had minor problems on every bill starting with #1 -- wrong charges, but small differences quickly settled by phone. So far, so good. Except debit card DID NOT ARRIVE. Called, told it hadn't "been cut" properly and thus didn't go through. (They couldn't just cut another one? Or LET ME KNOW?) Verified $500 amount of card coming. A month plus later, now 4+ months since signup, card finally arrived -- for $400! I called again. First, told guy I had talked to didn't work there. Then told he DID work there but wasn't in. Called next day, AGAIN told he didn't work there, but later someone else said he DID. Also told $400 was "highest amount" debit cards EVER issued for -- but I had RECEIVED flyer saying $500! No dice. No "the customer is always right" motto at Verizon. They wouldn't budge. ALSO having CONSTANT trouble with Internet slow-downs, error messages I NEVER got with Comcast. WHEN MY 24 MONTHS ARE UP SO I WON'T OWE THEM MONEY BACK ON DEBIT CARD THEY CHEATED ME ON, I WILL BE GONE LIKE A FLASH. I object MOST that THEY DON'T DO WHAT THEY SAY THEY'LL DO -- and then they LIE about it.
View full review
3 comments
#1056848

No, Verizon claims they never offered a $500 debit card, although I DID have one (unfortunately not saved) and two different Verizon installation & rewards reps SAID the offer was for $500. But I guess they were just liars -- or Verizon is!

Anyway I settled for $400.

And I'll be GONE the minute my two-year commitment is completed, because however good the service or channel choice may be, I DON'T LIKE DEALING WITH COMPANIES (or people WHO SAY THEY'RE DOING ONE THING AND THEN DO SOMETHING ELSE.

#1043174

Where the ***'s the COMMENT? I got a message from PissedOff.com saying someone had LEFT A MESSAGE on the post i made 2 days ago, but when I got here there's NO POST except my original one. Please, PissedOff.com, where are you hiding the INCOMING comments???

#1043140

To my knowledge, Verizon has never offered a $500 card.

View more comments (2)
ID
#709631 Review #709631 is a subjective opinion of poster.
Location
Bowie, Maryland
Pros
  • Good tech assistance by phone
  • Technicians came on time
Cons
  • Lies about discounts
  • On demand very hard to navigate
  • Little info on using functions
Reason of review
LIES about discount, slow Internet, On Demand hard to use
Loss
$100
Preferred solution
Price reduction

Verizon LOVES hackers!

Verizon LOVES hackers!!! They actually protect the identity of anyone who tries to *** your account! In an utterly indefensible move, contrary to industry standards, Verizon will not pursue, nor give out any information on IP addresses of those attempting to *** it's customers!! The exact quote from their fraud department rep., "We don't do anything without a court order.". So if your some kid in England, the PLA, North Koreans or the Russian Mafia, *** away, Verizon won't lift a finger to stop you from hacking their customers personal information. Verizon account holders receive email notices, but when you try to actually do something, Verizon won't help, but they do expect me to pay $$$ when the bill is due. REALLY!?! The public should be aware of this in light of the recent data breaches.
View full review
ID
#697471 Review #697471 is a subjective opinion of poster.
Location
Abingdon, Maryland
Product
Verizon Account
Pros
  • Some tried to help
Cons
  • Hubris of the fraud department in this matter
Reason of review
Failure to protect customer info.
Preferred solution
A public statement that Verizon will share the IP address of anyone who attempts to gain access to a cutomer account with that customer.

Verizon - Phone Service Review from New York, New York

I hate hate hate Verizon..countless hrs and daya with differnt reps and departments and non of them know how to fix issues. Past 8 months has been a total nightmare dealing with Verizon. All that I needed was residential internet..for 1 full month constant dropping of streaming. Then they separated our phone and internet and we received no notifation. So for months I kept paying the bills online not knowing that I was only paying for phone and had no online access to view. Or even pay the internet bill which was handled by some other department. The amount I saw inline was only phone. I spent countless hrs on the phone stressed by all this. Month of Aug 2015 I spent days and hrs trying to find a way to pay for the internet bill because they suspeneded the internet service. Total chaos. They finally got it straight after I spoke with a supervisor who understood and tried to help. Now 2 weeks later..we have a credit of $84 but the Internet aervice again has been suspended. Spoke with financial services who stated the services will be turned on last night. As of this morning no intrnet and I need it to work at home. Have been on the phone again with countless reps who....again 2 hrs later is tranferring me. When will this end?
View full review
ID
#696578 Review #696578 is a subjective opinion of poster.
Location
New York, New York
Service
Verizon Phone Service
Reason of review
Bad quality

Verizon - Deal Review from Manteo, North Carolina

I am not one to complain. I'm naturally optimistic. However, I have a moral obligation to notify the public of how terrible service has been so far with Verizon Fios. I had just moved and got a promo deal from Verizon to bundle and save. I called Verizon to get the service, who informed me that Fios would contact me. After waiting days, I called the Fios number on the ad, but after an hour wait to speak with someone, they said it wasn't any such deal. So, I took the promo paper to the store. Unfortunately, they couldn't hook my account up until the previous customer unhooked their fios or until I gave them information from the previous customer. I tried to tell the employee that I had moved into the old customers place--I don't know them. The next week I received mail with the old customers name, so I went back, but the Fios guy at Verizon doesn't work after 3. So I went back to the phone for an hour and finally ordered the service. This employee reported that I would receive $250 back and a $400 credit towards Verizon services if I got a TV/internet/phone package for two years. I took the bait. She informed me that the equipment is being mailed and the technician will be at my house on 9/3 between 11 & 2 to install my system. At 2 on 9/3 I contact Fios to file a complaint. The employee told me (after a half-hour) that he couldn't find an answer why they weren't there, but took my number and promised a return phone call by 6pm. My wife took off of work to be there for the install & we never got a return call. This continued for phone call to phone call. Finally, several managers later, I'm told that the landlord must be notified (reportedly scheduled for tomorrow) to change services from the old customer to me. Weeks wasted and still not resolved, I believe this was a poor choice for Internet service with such a problem riddled organization. Can anyone help me here?
View full review
ID
#694717 Review #694717 is a subjective opinion of poster.
Location
Manteo, North Carolina
Service
Verizon Deal
Reason of review
Order processing issue
New Reviewer

Resolved: Great Coverage...Non-Existant Service

Update by user Sep 27, 2015

Fortunately, the issue was resolved. However, it took a certified letter to the corporate office stating a demand and notice to sue to resolve the matter. The ones hired to do the job of handling complaints are apparently unable to do their job.

Original review posted by user Aug 28, 2015
New phones were ordered from Verizon under their new plan that charges a monthly fee. The old phones were returned as requested, however, Verizon has not credited all the phones. We are still being charged $299.00 for a phone that Verizon admitted was returned, however, to this date has refused to change their bill to reflect same. Several chat sessions have been made with Verizon and on each one they apologize and promise to rectify the error. They never do. Further, they promise to check back with me to ensure the problem is solved. They never do. While Verizon may have good coverage, they have the worse customer service of any company I have dealt with. Here is the latest chat session. They promised this morning to correct the error that has been ongoing the past few weeks, however, as usual, it didn't happen. They even ADMIT they are in error! =============== Hello, my name is Andrew. Im happy to assist you with your question regarding your account. How can I help you today? Ray Watters: OK, Andrew. Nothing has changed since our chat this morning. You didn't get back to me by 4PM eastern. Andrew: Good afternoon Ray, I do apologize for the inconvenience, my Supervisor is currently in a meeting I actually had your account pulled up to send you a message. Ray Watters: And? Andrew: The ticket itself has not yet been resolved, it is currently still pending, I have to wait for my Supervisor for phone calls to be made to any customer. Ray Watters: Fine. We're done. Just to let you know, I am getting on every website I can find to state exactly how Verizon has treated us. Further, should Verizon decide to cancel us due to non-payment of a bill we do not owe, I can guarantee legal action for loss of business. You people may have good coverage, but your customer service is ABSOLUTLEY NON-EXISTENT! Good day.
View full review
1 comment
#1040144

Verizon cut off my phone service when we were in financial problems during the economic downturn. Paid them exactly what I owed them, NEVER turned the phones back on and is still, three years later, trying to charge me for the next month of service that I never received.Turned it over to a collection service and dinged my credit even though they ADMIT I HAD NO SERVICE.Say there is nothing I can do about it, they can charge me what they want. I had NO CONTRACT AND NO SERVICE.

Resolved
ID
#690849 Review #690849 is a subjective opinion of poster.
Location
Killeen, Texas
Cons
  • Incompetent representatives
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution