Unclaimed
Verizon
Reviews and Complaints
890K
CLAIMED LOSSES
3.3K
TOTAL REVIEWS
240K
PAGE VIEWS
24
ISSUES RESOLVED
Verizon Net Promoter Score (NPS)
50
high
NPS
-100
100
- 50% Promoters
- 50% Passives
- 0% Detractors
Verizon's estimated NPS of 50 considered to be high. 50% of users would likely recommend Verizon to a friend or colleague.
Customer Satisfaction
Verizon Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer*** service all I wanted to do is setup a promise to pay
Did not want to speak with virtual wanted to speak to a live person tried several times to connect to a person but was unable
ID
Preferred solution
Price reduction
New Reviewer
Worst phone company ever - service... what a joke
I traded in a phone for a new one. I was told to clean the old phone of records / reset it and bring it back for the trade in. I did that. 1. I was told I had to wait 20-30 minutes to turn in my phone! 2. When I did try to trade it in, they said I had to ship it myself as the store couldn't take it back as it was set up for a home replacement. BS. I was told specifically I could bring it in by the salesperson who handled the sale. I was upset and demanded to speak to the manager. He wouldn't make any corrections to the system to allow me to turn it in there. When I told him my family would never deal with Verizon in the future, he told me to leave the store. I left the old phone in pieces on their floor. NEVER EVER WILL I WALK INTO THAT STORE AGAIN User's recommendation: use any other carrier
ID
Location
Longmont, Colorado
Cons
- Too many to count - beginning with customer service
Loss
$66
Preferred solution
Let the company propose a solution
New Reviewer
I'm been trying to talk to some body about my sim card I never use it and got bill for 236 dollars
I been trying to call tell u all the sim card want work in the phone company won't unlock it they got mad when hung up on me
ID
Preferred solution
Some one to talk to get my service right
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerVerizon dug up my yard
I came home today to find that Verizon dig up my brand new sod and put down straw. Are they insane? Who would do such a things Ive spent weeks of water the sod and it was coming in beautifully. Now I have nothing.
ID
Location
Boston, Massachusetts
Loss
$100
Preferred solution
I want my sod replaced and compensation for the wasted water
New Reviewer
Dropped service. Still getting billed
Switched wife's phone, later switched service when available. They stated I still had tablet # and service. Had not used tablet in years.
User's recommendation: Do not use Verizon for any services. Customer service horrible, and goood luck of speaking to representative. Most unmbers have automated service, and could not get to live person.
ID
Location
Columbia, South Carolina
Pros
- No pros for me
Cons
- Deceitful practice
Loss
$102
Preferred solution
Full refund
New Reviewer
Service getting worse every year
No dial tone, almost impossible to talk to someone. About my service problem. They have gone from bad to worse!
User's recommendation: No recommendations if you need a land line like me.
ID
Location
Suffolk, Virginia
Preferred solution
Get landline working!
New Reviewer
My phones don't work -- service problem
My home phones do not work -- I am told me it is a service problem not the phones them self. They have been going on and off for about a week. Your man was going to come to the house but it stopped because I said it was fixed. It was only phone then. Now it is both. The phones are 202-244-**** and 202 686-**** This is getting very troubling.
ID
Location
Washington, District Of Columbia
Loss
$10
Preferred solution
Fix the system. Come to my house
Issue still hasn’t been resolved
Verizon took my payment of 130.10 on the 18th and again on the 19th of April and it has not been put back in my acct
ID
Location
Chicora, Pennsylvania
New Reviewer
Want to terminate service (838)-202 -****
Been trying to terminate second line they keep it active they tell me they're going to disconnect but they keep billing me month after month not good business practices would never ever consider Verizon wireless as a service provider again that's how dissatisfied I am with them.
User's recommendation: Never.
ID
Location
Delmar, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer