Charlye Fgs
map-marker The Bronx, New York

The worst service ever!

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Cant even speak to an agent!!! Its poor service and very expensive for them not to care for the customers
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Larry M Nxg

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Verified Reviewer

Billing issue

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Updated by user Jan 10, 2024

As of now, got my parents their new phones, service, and provider. We all lost money in the process but I resolved the issue.

Verizon lost 5 customers from this family. I really did like your service but since you changed, so did we.

Updated by user Jan 10, 2024

Had no choice but to go without phones for a week because we had get a new plan with another phone company.

Original review Jan 10, 2024
Asked for a payment extension, and you guys allowed it and gave us 12 more days to pay. You cut our service at midnight the same day. Tried to call to talked to someone but all we got was your automated system. Every number you gave to call was automated. My family was a customer for over 10 years, I wouldn't recommend you to anyone.
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Loss:
$999999
Pros:
  • Will never know again
Cons:
  • Cs exasperating - they do nothing but pass the buck

Preferred solution: How can you put a price on lost appointments, business meetings, expected calls. Telling people it's alright because I've got time to pay my bill but you disconnect it?

User's recommendation: Pay your bill early or they'll disconnect your service. You aren't the only phone company in this business either.

Geonna Hns
map-marker Westwood, New Jersey

My sim car is not working

My phone is not working because of sim car is not working Mi teléfono no está trabajando porque la sim car se dañó o está vencida, eso me dijo un que vende teléfono, pero no lo arreglo porque no trabaja en eso solo vende teléfono, y llame esta tarde allá a Verizon y alguien me dijo que necesito internet, ahora ya tengo internet pero necesito que arregle la sim car.
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Glenn C Bcr

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Verified Reviewer

Customer Service is absolutely incompetent.

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We bought a verizon phone as a spare. We had it for a year and we realized it was no longer needed. We cancelled the account and went on our way. We continued to get bills from them, and we called every month to let them know we cancelled the line. They said they corrected the issue and the very next month we get another bill. On and on for 7 months, we called AMEX and disputed the charges. Now they threaten to send us to collections for an account we cancelled 7 months ago. I want to say incompetent would be a positive for them, stay as far away from them as possible.
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Loss:
$412
Cons:
  • Horrible customer service

Preferred solution: Full refund

User's recommendation: PLEASE STAY AWAY FROM THEM

Anonymous
map-marker Gig Harbor, Washington

Not getting credit

Hi I have a business account. I returned a phone 253-732-****. It was received by you on 1/12/24. FEDEX tracking 774741****67 Not credited for an IPHONE XS MAX Silver 512GB for $400.00 No luck calling you???
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Anonymous
map-marker New Haven, Connecticut

False information and poor solving problem skills. Anything to sell products.

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I called to request Verizon to disconnect one of the lines in my accountand they disconnected my line! Took ma hours, hours on the phone to have my line reconnect.
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Alexis L Mfs

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Verified Buyer
|

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Verified Reviewer
| map-marker Logan, West Virginia

It won’t link my service to my Verizon account

It won’t link my service to my Verizon account
So I log into my Verizon account and its telling me to link my services and I try that and its telling me it doesnt match what yall have on file I try my Verizon number but it said it doesnt match and I dont have an account number Ive tried to look and find it but I cant
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Cindy h Hbq

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Verified Buyer
|

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Verified Reviewer
| map-marker Atlanta, Georgia

Someone used my debit card # to pay their cellphone bill

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Verizon - Someone used my debit card # to pay their cellphone bill
Verizon - Someone used my debit card # to pay their cellphone bill - Image 2
Same as Temu. The same person that used my card # with Temu also used it for Verizon. $158.36 was charged to my account on March 8th. I called Verizon and they said they would refund it but when I called back they said my bank should cover it so I did another charge back on Verizon and I got a letter from my bank saying it was under investigation and they would get back to me as soon as it was resolved.
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User's recommendation: Hide anything that has any important information so your so called friends can't get ahold of it.

DIANE Y Vcb

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Verified Reviewer

*** reception

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Can never get good reception. If you are contemplating Verizon - RUN! NEVER ANSWERS THEIR PHONE! Time to file a PUC complaint.
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Pros:
  • No pros all cons

Preferred solution: Apology and a real person on the phone.

User's recommendation: RUN

James J Kyx

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Verified Reviewer

After 25 years of phone service could not get and extra 1o days to pay my bill

Was in hospital need to go to the 18 to pay my bill then rest on the 30 did not get any help with this problem
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Preferred solution: Help with this bill

Edith H Bri

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Verified Reviewer
| map-marker New York, New York

Billing issumy phone was going to be cut off for a payment that i already payed. I called a dozen numbers to try to speak to someone and it took me over two hours to get to speak to someone...

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All they did for all that I went through they gave me a twenty dollar discount on my bill. I'm disabled and need my phone to call my family and it was very nerve wrecking to get it settled. I don't know why Verizon treats its customers this way. I have been with this company for over two years and I just don't understand why they would do this...
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User's recommendation: I would not recommend Verizon to anyone

Anonymous
map-marker Waukesha, Wisconsin

Refund never happened.

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I had Verizon for 11 days in October 2023. I promptly returned the phone on day 14 of the 30 day "worry free" period.

Then Verizon took $1,001.53 form my social security based bank account. They admitted to me being owed a full refund. 5 months later, they closed my account and cannot refund a closed account. No less than 40 calls, 100's of lies and devious tactics, they closed my account.

I'm also out a $1,300.00 cash advance, to stop from becoming homeless, interest, and a $537.40 phone I traded in without getting a dime of the $800.00 discount they promised. With interest, I've paid Verizon $2,971.68 for 11 days of service. I can't afford a lawyer. Legal Aid isn't taking clients currently.

VERIZON SUCKS! I have every right to say it.

A racist girl was my original contact with Verizon. I have well documented proof.

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User's recommendation: Don't even consider Verizon. U,S, Cellular is less money and honest.

Von Tlc
map-marker Columbus, Ohio

Billing

We severed service with Verizon and youre still taking money by autopay. Without a phone number with you, I cant call you. How in the world can we get this fixed?
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Leslie G Qou

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Verified Reviewer

Verizon is a horrible cellphone company!!

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BUYER BEWARE!! VERIZON AUTHORIZED RETAILER STORES

My 84 year old mother, a great-grandmother and on a fixed monthly income, went to Verizon after being with AT&T for decades to reduce her monthly bill.

We went to our local Verizon store which was issue number one. Apparently, there are Verizon stores that ARE NOT APPROVED Verizon stores, but are just authorized retailer stores. Who knew?? At the time Samsung had a special, trade in your Samsung Note 10 for the Ultra 22 and get $800 off the phone.

Also they offered a Seniors plan to lower her cost. Win, Win right? NO, The Verizon store took my mother's phone, did not send it into Verizon for the rebate, took us several months to get it applied to her account, that is after we had to contact the local police department to get the phone back from the Verizon store. Only to find out later on that she was STILL being billed for the phone.

Keep in mind, that the phone was PAID IN FULL. Her bills consisted of charges for smart home, Apple Arcade, and other charges that she did not need or sign up for. In the end, she was paying almost $200 a month for a phone.

BUYER BEWARE!! VERIZON AUTHORIZED RETAILER STORES

My 84 year old mother, a great-grandmother and on a fixed monthly income, went to Verizon after being with AT&T for decades to reduce her monthly bill.

We went to our local Verizon store which was issue number one. Apparently, there are Verizon stores that ARE NOT APPROVED Verizon stores, but are just authorized retailer stores. Who knew?? At the time Samsung had a special, trade in your Samsung Note 10 for the Ultra 22 and get $800 off the phone.

Also they offered a Seniors plan to lower her cost. Win, Win right? NO, The Verizon store took my mother's phone, did not send it into Verizon for the rebate, took us several months to get it applied to her account, that is after we had to contact the local police department to get the phone back from the Verizon store. Only to find out later on that she was STILL being billed for the phone.

Keep in mind, that the phone was PAID IN FULL.

Her bills consisted of charges for smart home, Apple Arcade, and other charges that she did not need or sign up for. In the end, she was paying almost $200 a month for a phone.

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Loss:
$778
Cons:
  • Pricing
  • Terrible customer service
  • Overall experience

Preferred solution: Full refund

Christina C Luk

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Verified Reviewer

Verizon stole my money

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The need no stars, they stole money from my account and I can't get to a representative only terminator. They refuse to let me speak to customer services rep. 57.88 was stolen from me. Verizon are theives
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Loss:
$58
Cons:
  • Liars cheats and theives
  • Take advantage of people

Preferred solution: Full refund

User's recommendation: Stay away from Verizon they take advantage of people

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