Verizon Internet Service Review

I have wi fi phone service, and it's not working!!! It usually works, and it's just being 'failed delivery'. Why do they falsely claim to have the service and not be dependable? I really needed to send messages about my car being stuck and couldn't deliver messages!
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ID
#1036649 Review #1036649 is a subjective opinion of poster.
Service
Verizon Internet Service
Reason of review
Bad quality

Verizon - Bundle Review

Without TV, Internet and Phone for Three days. Verizon will send somebody Tuesday it seems. Today was a holiday all of us home without TV and internet. Had important things to do for Son's college starting tomorrow.......
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1 comment
#1275737

The same thing happened to us we are still waiting for our refund of $250 that they claimed they deposited on 1/19/2017 which is not true! And when you speak to them it's a all day affair!

Back and forth with different representatives that keep transferring you and placing the blame... really messed up!

ID
#992253 Review #992253 is a subjective opinion of poster.
Service
Verizon Bundle
Reason of review
Bad quality

Guess our loyality means nothing

I just phoned verizon to give them one last attempt to keep our business. They failed miserably. It must be safe to say that there competition will just keep getting stronger and stronger. It is amazing that these people attempt to twist and manipulate numbers likie a politician wanting your vote. We have 3 phones and pay ove 200 bucks a month. My co worker has 5 phones and pays like 198.00. He recieved a call from verizon asking him if they could help lower his bill. I called and asked for help and basically got told sorry there is nothing we can do. Never paid late, and been customer for, well over 10 years from cell1 and so on. I know our 1 complaint means nothing and loosing our 1 account is insignificant to them, just shows there lack of appreciation for your good business. Anther one bites the dust......................
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ID
#974741 Review #974741 is a subjective opinion of poster.
Service
Verizon Customer Care
Cons
  • Pricing
  • Offer
  • And the lack of appreciation for our years of service
Reason of review
Pricing issue
Preferred solution
Price reduction
New Reviewer

Verizon - Fios Bundle Review

Yesterday I called to discuss my bill spoke to Eric. Eric basically played me. I first had an issue concern 250.00 on my bill. I also mention i didnt understand why it was so high since i got the service. I signed up 2 years ago for 79.99 looking at least 100.00 i guess. Nope nonething under 140.00! However he says he is sorry and do what he can ro resolve it in so many words. He says i will also give you the new router or some ***. Suppose to be faster...like Verizon isnt already fast i thought. I mean i swithch from At&t thinking i was getti g the best. Anyway he spoke so fast and never oncw said i would be losing all my channels, but it would reduce my bill slightly. Every dollar counts. That my bundle would be the same and restarted my contract for the next 2 year. So I am suppose to have tbe same package plus fpr my issues this router at a nonething or low price. Basically i come home today i dont have no *** channels, not even BET, MTV, OWN, ...nonething! So i called agin this evening spoke to Kersey, ask to speak to the supervisor. Can you believe the supervisor never got on the phone. Sending mesaages through Kersey. Even after o requested as the consumer for higher authority to address my concern. One thing that i can say about AT&T was thier customer service was Excellent! However Verizon offered faster speed and better bundle package for my needs. Supervisor never came on the phone. She said his name was Brian. Ok. She said that all movie channels were removed and that is what will reduce my bill. That i still had tome left on my orignal promotion to have rhe movie channels so she would add rhwm back. But after the 6th of Jan i would be paying 40 or more dollars to keep. On top of my 132.00 o rhink i was quoted now. Do i agree? No i stated and thats not what i agreed to. I requested thw call be played back, because it said rhis call is recored for blahh blahh. I sure you listen , to enhance and control custmer satisfaction. So i did not agree to not havi g no channels, movie, familiy lifetime...all of ot os gone. And its false advertisement is Eric was trying to get his Commission . He clearly stated I will get the same package . So no I did not agree to what he was saying . So then I ask were the service area located. This is were i ended ...she said the Philippines! I am calling from Washington DC, ..i ask where are the service centers in the States! She said i needed to call back during normal business hours 8 to 5 eastern to speak to and American rep. Verizon should be ashamed of yourself!
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ID
#974178 Review #974178 is a subjective opinion of poster.
Service
Verizon Fios Bundle
Reason of review
Problems with payment
We purchased a Samsung Galaxy J3 V on October 22, 2016. The salesman said they were running a special promotion on the Hum system and it was FREE. I am not very cell-phone friendly, so I asked many questions and stated multiple times that I wanted a low-priced phone...
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ID
#965596 Review #965596 is a subjective opinion of poster.
Location
Mount Holly, New Jersey
Service
Verizon Phone Plan
Pros
  • Seem to have better coverage than most providers
  • Quality of network
Cons
  • Deceptive sales practices
  • Charges that were not disclosed at the time of purchase
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Price reduction
New Reviewer

Verizon FIOS customer service fail!

I wanted to upgrade my TV portion of my triple play. I wanted to pay them more money. But when I checked into my options online, imagine my surprise when I saw that they offer less expensive plans to new customers than they will offer to existing customers. I don't want a better price, but if they offer a price to a new customer shouldn't they match that price to an existing customer? No, apparently they don't think they should. They seem to believe that an existing customer should pay a premium to be their customer. So when my current deal expires, I'll switch to a different service provider.
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ID
#953493 Review #953493 is a subjective opinion of poster.
Location
Gaithersburg, Maryland
Service
Verizon Fios Bundle
Pros
  • Picture quality and internet speed
Cons
  • Customer service policies
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Bad customer service, don't care about clients

Worst customer service i have ever dealt with. They do not care how long you've been a customer, they will not help you.Had a phone with Verizon for 15 years, then got internet. When my family ran my bill up, I made arrangements to pay the bill while the internet was off. I didn't like how they treated me during this time, so i wrote them to tell them i will be reconsidering my options and continued service. Instead of reaching out to me and making an offer to keep my service, they just reconnected me and started charging...no contact. I wrote them 2 more letters telling them to shut down the service now, and i did not authorize any of this. They charged me for half a month past and a month in advance. Then when they shut off the service, they didn't adjust any of it, even after it was shut off. In fact, they sent me another bill for another month in advance...again after the service was shut off. Finally when i'm forced to endure another phone call to customer service, which has been a horrible experience...i call 5 different numbers before reaching someone, explained my situation to 2 people, one being Jennifer, a manager. After telling her of my situation, she proceeded to argue with me. Apparently, even though I made it VERY CLEAR in my letter to stop my service, it was not good enough and I don't deserve any break. That I needed to call them and tell them to stop my service, rather than write them. She considers those true charges and will not adjust any of it. I switched carriers right away and cancelled my phone contract with Verizon. If Verizon doesn't care about a 15 year customer, don't think they care about any of their customers. They would rather stand by their technicalities and strong arm their customers into paying what they want, than to consider the value of a long term customer and what they have to gain by taking care of this customer.They lost my internet account, which could have been saved if handled differently, and they lost my phone account. They would have made more money by keeping me a client, because i probably would have stayed another 15 years. Best thing is, I am paying less for more with this new carrier, and i get better reception at my house. Thanks Verizon!!
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ID
#943864 Review #943864 is a subjective opinion of poster.
Location
Sevierville, Tennessee
Service
Verizon Customer Care
Pros
  • Have occasional customer service people who are awesome
  • Never had a problem until i needed help
Cons
  • Even if it loses the customer
  • Calling customer service awful
  • Will not take care of a customer and do the right thing
Reason of review
Poor customer service
Loss
$276
Preferred solution
Full refund

Verizon - Phone Plan Review from Knoxville, Tennessee

Im so pissed at the data ysage for my bill. I use no data from my plan, I only use wifi, and still get a message saying that I've sed my data. If my data setting is turned off, then how am i using it!!??. I tried to turn off the backgroung data to a couple of recently dowmloaded apps, but always got an error message that the program had stopped. Verizon, you make me sick! I dont want an upgrade, i dont want you to tell me that all the things i do on wifi run up data on my phone. My phobe shouldnt use any data when i have the mobile data turned off. I pay you to make phone calls from my cell phone. I pay my internet service provider to use the internet on any device i choose. Ive bought this device so i *** own it and you cant tell me that i have to *** pay for data that i dont *** use or want to use when i turn off my mobile data and use the wifi. I wish you would fix this because i enjoy your phone service, which is expensive enough as it is. Theres absoulty no reason for overage charges in this day and age when everything runs on wifi.....so for that reason YOU GUYS ***
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ID
#934736 Review #934736 is a subjective opinion of poster.
Location
Knoxville, Tennessee
Service
Verizon Phone Plan
Reason of review
Not as described/ advertised

Verizon FiOS Monthly Bill Up Again

Seems the only way to lower the bill is to lock in for another two years > been a customer for 8 years > that will end this week when I have Comcast install a month to month account. I have a DVR (ONE TV) phone and 50/50 Internet >>> $200 is ridiculous. Wait until the new customers at $69 find out what happens to the bill after the promotion ends. I will not lock in because the last two "Lock ins" >>> I lost channels and had no recourse to correct because of the contract. Was told one thing and ended up with 90%. Was very happy with the service > Customer service when I did have a problem was very helpful but the cost is out of control. The agent had no intensives other than a contract to reduce the bill. I would have stayed if they reduced the bill to $175.00 > but the agents are at the mercy of Verizon's playbook.
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ID
#932369 Review #932369 is a subjective opinion of poster.
Location
Mahopac, New York
Service
Verizon Fios Bundle
Pros
  • Quality of service
Cons
  • Forced to sign contract otherwize high price
Reason of review
Pricing issue
Preferred solution
Price reduction

Shady tactics

With a new upgrade and new number, they were supposed to cancel the old line at the same time. I'm assuming the sale representative gets some kind of commission for new line and did not cancel the old line. We had been paying for additional line for 3 months because they ALSO made the bill electronic so no copies of charges were mailed. Called them to dispute the charges and said they could only remove it for the month that i'm calling for. I had to state that the line was clearly not being used at all and that's when they reversed the charges for the 3 months. Now the extra line is still on the statement for this month and are refusing to remove it since the account was closed after this billing cycle and can't see if it was being used or not. They cause so much work for the customer to have to do in order to fix it.
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ID
#932082 Review #932082 is a subjective opinion of poster.
Location
Seattle, Washington
Product
Verizon Account
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Account went to Collections in error over equipment return. I can't get it resolved.

9/25/16 My issue is very similar to this one online. I could not post to the Verizon forum as I no longer have a Verizon account. https://forums.verizon.com/t5/My-Verizon-Account/Erroneous-outstanding-account-balance-sent-to-collection-agency/td-p/773370 I was a Verizon customer for several years. A high-end customer with an HD DVR and high speed internet and always paid on time (automatically). Their internet and DVR is pretty good, though it was always a little pricey and occasionally we had outages. First I want to say I have tried and tried to get this resolved by calling Verizon and they have even told me several times that they are resolving it, but here I am, 4 years later. In Sept. 2012, I disconnected my service and sent back the equipment. I was moving to a new house which didn’t have verizon coverage. I still have the shipping record. Verizon has told me several times they have received the DVRs. The billed me for $335, I didn’t pay and I told them it was in error. It quickly went out for collections. I had talked to them almost two years ago and everything was clear and they were going to clean it all up. Still today the collections company, Trident Asset is has a collection on my credit for $335. I call them and they say Verizon has to recall it. Now when I call Verizon the refuse to recall it and can’t find the records of the account and won’t do anything about it. I have spent more than 6 hours on the phone with both Verizon and the collections organizations, trying to work this out, talking to different people, getting the run around. I am refinancing my home and this is costing me a 1/4 point of interest on my mortgage. It has been impacting my credit for 4 years. I haven’t usually worried about my credit because it has always been close to perfect, so I haven’t been delligent about this. What are my options at this point. Do I pay off the collections? Obviously, I should have a long time ago. The $335 is costing me more at this point then $335. Do I take Verizon to small claims court and try to get $5k in damages, a small piece of the financial cost they have plagued me with in higher mortgage costs and other interest costs? Any guidance? What avenue can I resolve this simply and quickly? Timlhicks@***.com 805-405-****
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ID
#925397 Review #925397 is a subjective opinion of poster.
Location
Thousand Oaks, California
Service
Verizon Fios Internet Service
Pros
  • Programming in tv service
  • Speed
Reason of review
Problems with payment
Loss
$335
Preferred solution
Let the company propose a solution
New Reviewer

Verizon Fios handles moves poorly

Moving to an area where Verizon does not offer the same services (TV, internet, and phone) I have currently. Contacted Verizon 2 weeks ago and was told that services could be canceled, without penalty, due to above lack of all services. Today I am told that I will have to pay a penalty (and this was explained in previous call, which it wasn't) in order to cancel services (or take Direct TV instead of FIOS, negating my pricing I have for FIOS Triple Play). Plus I received emails to my account indicating new service new potential owners?) being installed at current location. Obvious lies so What gives?
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1 comment
#1225795

After many calls the issue is finally resolved.

ID
#917347 Review #917347 is a subjective opinion of poster.
Location
Baltimore, Maryland
Service
Verizon Bundle
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Cancel existing service without penality.

Verizon Mobile Phone Service Review

I have been a Verizon customer bill paid on time all the time now all of a sudden 2 of my lines are getting charged for over using data which has never happened before I would like to know why? And if this persists I will go off of Verizon and go to another carrier. If this matter is not resolved immediately
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ID
#907062 Review #907062 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Service
Verizon Mobile Phone Service
Reason of review
Problems with payment

Cancelled service received a check for overpayment and now turned over to collections

Unbelievable customer service management ...I cancelled my service for far too many reasons to list but mostly poor communication with sales driven customer service..when I closed my account I was told I had a credit due me in the amount of approx $91....but I wouldn't receive it until I returned their equipment which makes sense. Okay I returned their equipment and later was informed I still had an open balance ..ok to close out my dealing with them I told them I'm too tired of Verizon I'll gladly send you a check to End it All...a few weeks later I get a check back from them for overpayment? .90 cents..ok the end , right!....nope now I'm in collections..I tried calling and was transferred 572 times, cutoff 2 times and then transferred to a number no longer valid the recording said...I hope I never here from them again..
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ID
#885919 Review #885919 is a subjective opinion of poster.
Location
Westerly, Rhode Island
Service
Verizon Customer Care
Pros
  • Cancellng
Cons
  • Difficulty with resolution
Reason of review
Poor management training of employees poor billing
Loss
$1
Preferred solution
Let the company propose a solution
New Reviewer

FIOS AND CONTRACT SALES PERSONS AT VERIZON STORES - FAILURE

VERIZON USES CONTRACT SALES PERSONS - NOT TRUTHFUL Sold me "new" cheaper FOIS plan that resulted in higher billing. In attempting to understand what was going the CONTRACT company put me on credit hold, then said I did not qualify and billed me an even higher rate. After repeated attempts to correct the situation, I just went back to my old no contract plan. The contract sales persons at the Willow Grove store (19090) just flat out lie to your face when confronted, one person indicated that my credit was very bad and I was lucky to have service. Unfortunately for the real Verizon and me I have been on direct pay for over 20 years. bunch of thieves
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1 comment
#1198801

Just get worse with Verizon they are in bad shape

ID
#883016 Review #883016 is a subjective opinion of poster.
Location
Willow Grove, Pennsylvania
Pros
  • Real verizon supprt
Cons
  • Flat out lie
  • Illogical
  • Sales practices
Reason of review
Poor customer service