Verizon
Reviews and Complaints

I got off my parent's phone plan to be on my own, and it has been such a nightmare dealing with these people. It was not disclosed to me that my monthly payment for one line would be $85/month. Whatever, I can pay that right now. I then tried to sign up with Autopay, and have it be pulled from a savings account. Nothing indicated that the information I put in was incorrect and I got notifications that my autopay had successfully gone through, but nothing was being pulled from my bank. The bill's due date came by and the day after I get told that my payment was unsuccessful and that I'm overdue. So I explain what happened and paid it immediately, they told me that they couldn't locate my bank account and I might of input it wrong. But they were confused about the $30 fee that was attached to my next bill, advising me to call back when it comes through. So, it's finally come through and I called them and they told me to call someone else so I do that, and I explain everything over again and still refuse to waiver the charges, making my monthly bill an abysmal $116 this month for something that was basically just human error. I felt like I've been set up to fail, I don't have much of a credit history and I've been trying so hard to build up a decent one and they claim it is impossible for the charge to be waivered. If they had told me upfront that the bank account number I had entered was incorrect, this could of been avoided and my bill would of been paid on time. User's recommendation: Stay away, go with T-Mobile.

To: Verizon Wireless Executive Relations (CASE 285****) In response to the above-mentioned case and shared with the BBB (complaint #1761****), I will again correct you on the term of contract being one month, not one year. Your legal response for continuing to bill me for the line is in the Customer Agreement, "Once you've completed your contract term, you'll automatically become a customer on a month-to-month basis for that line of Service." If a customer no longer needs a line, they must contact Verizon to process any disconnection or termination transactions. My purchase order: Mobile no: 605-413-**** Contract term: 1 month Your customer agreement is an 8-page micro print agreement, where I can find the word automatically become a month-to-month basis for that line of service. Considering the top of my purchase order stated a one-month term, I should have known to read the fine print where you let me know it is actually an automatic month to month contract? Seems a bit deceptive to me. Next, we have got, If a customer no longer needs a line, they must contact Verizon to process any disconnection or termination transactions. I never needed a second phone line, it was set up by you as a promotion to sell a phone, you made up a phone number that would never be used or needed. Check the usage data, there was no messaging, no data used, no talk, and no text. But yet, I was expected to contact you to terminate what I was led to believe was a one-month contract? The fact that you see no problem with billing someone for years of access fees, surcharges and taxes on a line set up to sell a phone and not for use because of the fine print in your customer agreement tells me this may be common practice and most likely there are probably many others out there like me. It would be interesting to see a report on how many lines there are with automatic month-to-month contracts with zero usage data, paying years of access fees, like me. Seems a bit fraudulent, but profitable. It is obvious at this point you have no intention of making it right after numerous offers of insulting credit amounts, so seems the best I can do is make others aware and warn them of the deception and fraud you legally get away with. User's recommendation: Do not buy a phone from Verizon, if you do, read the fine print.