Verizon salesman used my identity to open new iphone payment agreement

Customer service berated me and would not pass me to a manager on two separate calls. Went to the store to find out the salesman had been fired. Was told it would be made right - fraudulent billing was never corrected I had to drop the contract and lose all the money I had put into buy 3 iphone 7's on contract. Plus they put the account on my credit report - including the fraud. I disputed it, showing fraudulent billing, Verizon Sales rep said she and store manager would fix it. They never did and I have $2,000 on my credit report in collections from this CORPORATE CRIMINAL ENTERPRISE CALLED VERIZON. They deceptively tell you an item is free - we got two free tablets - that were then billed $10 per month for 24 months each! Scammers. Worthless customer service at the 800#. Rude.
View full review
1 comment
#1603103

We have the same problem with Verizon, they owe us money back for a product that never did work and they will no refund us.

ID
#1262268 Review #1262268 is a subjective opinion of poster.
Product
Verizon Account
Reason of review
Problems with payment
New Reviewer

Useless at the Orlando airport cell parking.

Useless at the Orlando airport cell parking. I was waiting for a call from my wife, upon her arrival at Orlando airport. In the cell phone parking lot. Others with ATT and Sprint, Even, the cheap phone services, had multiple bars on their phones. However, my Verizon phone had only one bar, then zero bars, depending where I would be standing. It's time to provide, what they advertise. This left my only recourse, was to keep driving past the pickup area, until she came through the exit doors. Wasted natural resources (fuel for the car). A danger for others attempting to pick up their passengers, that successfully contacted them through their other vendors cell phones, if you advertise it and promise it, 'DO IT!!!!! It's time to listen to your customers.
View full review
1 comment
#1486239

How is this vzw’s fault

ID
#1260714 Review #1260714 is a subjective opinion of poster.
Service
Verizon Phone Service
Pros
  • Give us what we pay for
Cons
  • Poor service when needed the most
Reason of review
Bad reception when needed the most.
Preferred solution
Let the company propose a solution
New Reviewer
verizon worker looked at my account and told me my contract was up that day. i went home and called to get anew contract, and the man on the phone verified it was up that day after i asked him. i got a contract that was $25 more money and one less room for cable. i...
View full review
View full review
ID
#1257225 Review #1257225 is a subjective opinion of poster.
Location
Warwick, Rhode Island
Service
Verizon Customer Care
Pros
  • Services
Cons
  • Being lied to by customer service
Reason of review
Poor customer service

Dial tone shutoff

Verizon shutoff my dial tone in order to sell their fios package, called for a service to fix, told it would take a week!!! Received text next day that it was resovled, no. called again was told there was a problem in the area. Waited a week as they said, no fix, called again now told you need to get a fiber upgrade to my house, never a notice about so called "upgrade" not in my bill, text or mail. Fraud all around. Now I have to wait four more days for a fiber drop, still trying to sell me their garbage fios package. No problems four 19 years in my house, even thru superstorm sandy. Pure billshit, will be dropping all my Verizon accounts, after they install fiber.
View full review
1 comment
#1496067

Verizon did the samething here. Phone calls, letters and even visits from Fios sales people.

They pushed it pushed it then when we got a new carrier it takes them almost 10 days to disconnect the phone so our new provider could activate it on their network.Slugs.

They still act like mommy bell owns everything. I guess this is how a baby bell cries.

ID
#1252553 Review #1252553 is a subjective opinion of poster.
Service
Verizon Phone Service
Reason of review
dropped dial tone

Verizon does not care about Verizon FIOS Service & CSR's are useless

On 3/31/18 - Sat, I was scheduled to have my Fios Services installed @ my new residence between 8-10 am. What I got, was a no call/no show. Around 11am I called to speak to customer service, was told that my appointment had been cancelled & I was going to have to reschedule, next available appointment was on Tues 4/3/18 between 8-10 am. Left with little choice I agreed and then asked if they would waive the $99.99 installation fee, CSR told me he would make a note of it as he was not authorized to do it himself. Before we could finish up we got disconnected so I had to call back and of course got a different CSR. I tried to explain to her what had just happened and I gave her my cell phone # so she could call me back. She became frustrated right off the bat when I asked her to confirm my Tues appt & that he have requested the service fee be waived, ( English was not her first language ). She told me she had to put me on hold for a min & I asked her to call me back if we got disconnected, she said sure-sure. We got disconnected and more than a month later I am still waiting for her to call me back. Tues rolls around and the tech shows up on time and installed my service, very nice guy. Told him about the no call / no show & he said they don't schedule enough techs to do installations on the weekends and this happens a lot. He also agreed that they should waive the installation fee. I never received any call back about the service issue. I then found a house to move into & called to cancel my service, I never agree to the 2yr service agreement and was und the 30 day guarantee , told the CSR what had happened & it was clearly the reason I was not moving my FIOS service with me, she could care less. Finally after stewing about it for a few days & getting settled into my new house I gave them one more shot. Call Customer Service explained to her what had happened. After wasting most of my Sat on 3/31/18 with the no call/no show and having to take off work on Tues 4/3/18, loosing a days pay hoping someone was going to show up her answer was as follows: The service charge is a billable fee and I can not waive it, it doesn't matter if they did not show up on that Sat, your appt had been cancelled. They did show up on Tues and install your service so you will be charged for that service. The fee will not be removed from your bill. I was *** floored at how rude she was about the whole thing. Returned my equipment a few days later to a Verizon Store my self & got a receipt, can't trust them to mail it to them, equipment would have somehow come up missing and they would be billing me for that too. Done with all Verizon services for good.
View full review
ID
#1249819 Review #1249819 is a subjective opinion of poster.
Service
Verizon Bundle Installation
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
New Reviewer

Can't cancel service

On 4/24/18 I discovered our home phone service was not working. awe have not had a dial tone since. I have repeatedly called Verizon customer service and the repair dept. They sent a repair tech out on 4/26/18. The tech informed us it was a problem with a phone pole at the end of our street. Since that time customer service has tried to pressure us to get FIOS. As we rearely use the home phone, we decided to cancel the service. I have tried to cancel the service several times, but it has not been cancelled. I know Verizon is going to make me pay for the service even though we have not had a dial tone at least since 4/24/18. I am now considering cancelling our 2 Verizon wireless phones. This is horrible customer service.
View full review
1 comment
#1496074

As far as the billing if they don't credit you I would report them to the state regulatory authorities or BBB.Had trouble getting our landline service disconnected when they told us let them install fiber equipment or find another company. Almost a year of phone calls, letters and door to door sales people.

We get new service and company and it takes them 10 days to disconnect the phone.As the final deadline approached the neighborhood was littered with cable tv and dish companies. Not too many Verizon trucks.

ID
#1248533 Review #1248533 is a subjective opinion of poster.
Service
Verizon Customer Care
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

No one died this time

Several years ago, my dad went to check on my elderly aunt after receiving calls from her friends saying they could not reach her. He found her deceased on the floor. She left a note she had been pushing the button on her Life Alert button, but no one had come. A Verizon worker had mistakenly disconnected several phone lines, a mile and a half away, and the life alert did not work without a working phone line. My family did not make a big issue over it, because I did not want the worker responsible to have to deal with it. Several others who lost phone service, including myself, did not get our phone service back for over a day. When one of my brothers purchased her home from the estate months later, they could not figure out why they could not get a dial tone--until I told them what had happened, and directed them to that same spot up the street where they located and fixed the line. I stayed with Verizon. A couple of months ago, when my 2 year contract was expiring--I called and told them I was not going to pay an extra cent for my service, and they agreed to continue my same service for the same price, rather than have me switch to another service that would give me a better deal than the package I was receiving for less money. Yesterday I opened my bill to see they had raised their price another $25. When I called to question it, they said they were still giving me the same discounts--but the price for the service had gone up $25. because I no longer had a contract. My complaint to them that they had promised me not to raise my price for another year felon death ears. I will be calling to set up a new service for my phone, tv, and internet by next week. If you are going to call this company for a new service--I feel bad for you already!
View full review
ID
#1247727 Review #1247727 is a subjective opinion of poster.
Location
Warwick, Rhode Island
Service
Verizon Phone Service
Reason of review
Pricing issue
Loss
$25
Preferred solution
Let the company propose a solution

I was cheated at the Verizon Counter in Montgomery County MD in Bethesda, Mongomery mall. I had purchesed an Apple I phone 8b. The salesperson concluded the sale i a professional was and was quite

I purchased an Iphone 8b as my 6 went bad. The purchase proceeded well and I was satisfied. Before I left he slip a box ( which turned out to be a hum. I asked hime what it was, he explained and said take it and use it etc. No charge (now as I find out) It was for car assistance directions emergency etc. HER said " take it anyhow, no charge. when I got home I examined this "hum" and found that I did not have any use for it whatsoever, and aseveral days later, I returned it to your store. The check wanted nothing to do with it. I said take it and give me a receipt. "where is your purchase proof.." There was none given to me. She called your wireless service and I spoke to the. ""you cannot return with receipt, or you will lose your credit!! What credit for what??? I then called Verizon Wireless and got an even bigger runaround by uncooperative and obtuse [people who offered no help. Finally today I was able to find an agent who greed to send me a fretjurn mailer an a ok to send. Then my bill!!!! A $40 +5.52 install charge, WHIch I will NEVER NEVER pay. He said he would give me credit. How you people got to your position is remarkable. Your method of dealing with consumers is like the old DMVs in the USA. I don't care off you wait all day, if you are not happy with our service then tough you know what. You should be ashamed!!!! You are no better that common criminals Norman s. alpher DDS
View full review
2 comments
#1480291

Maryland is full of crooks. That's why I live in Virginia.

#1474741

QUOTE : " You are no better that common criminals " .... some people say the same thing about dentists ; check this website.

View more comments (1)
ID
#1247460 Review #1247460 is a subjective opinion of poster.
Service
Verizon Customer Care
Pros
  • Your people on phone
Cons
  • Lying to me about the time frame to get refunded
  • Sales practices
  • Different prices every time we called
Reason of review
Poor customer service
New Reviewer

Customer service is bad and being lied too

Having verizon i had several bad experiences the first time someone said if you dont like here with verizon go somewhere else . We have verizon and we had moved and then they charge you for installation again they sent us boxes to have the equipment to be move back to verizon bur we used the same equipment ,everytime we call verizon we had gotten a different answer everytime ,when we moved we lost out promotion that we had ,we had to take a new promotion which they said we get free netflix for a year and they said we have to wait 90 days before we get netflix .after 90 days we still dont have it they want us to use a credit card which wasnt explained to us , we were suppose to get to 250 gift card that never happen we never should of went back to verizon ,the customer service is really bad ,when they say they are gonna do something and they never do. We know someone that call verizon and they were paying for HBO and they told verizon that they show the same movies and the wanted to cancel HBO and a customer service person said to my friend please dont cancel HBO and verizon wound up giving my friends cinemax ,showtime epix and stars for free the rest of the year. Verizon does certain things all the time .right now timewarner is looking alittle brighter right now .i cant believe how verizon treat people ,telling people different stories all of the time . What happen to verizon . They just dont care about people that is just wrong.
View full review
ID
#1247121 Review #1247121 is a subjective opinion of poster.
Service
Verizon Tv Service
Reason of review
Poor customer service
New Reviewer

Sales Agent

I purchased a new phone today (Samsung Galaxy 9) at the Bedford Hills, New York store. William, Sales Agent worked with me and I want to thank him for his time, patience, knowledge and professional care. He gave me all the time I needed and explained features and all. I never felt rushed and there were two other sales Agents in the store and from time to time assisted me a short well. I have been a Verizon customer for 18 years and today was the most positive experience Ijave ever had at Verizon Store. William is a credit to Verizon and a valuable Sales Agent. Please extend my thanks an appreciation to William.
View full review
ID
#1243375 Review #1243375 is a subjective opinion of poster.
Location
Bedford Hills, New York
Service
Verizon Sales Representative
Pros
  • Asssiatnt from william the sales agent
Reason of review
Good customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Verizon wasting my time troubleshooting

I’ve spent 3 hours wasting my time troubleshooting my TV ch outage. Finally after 2 hrs last night I was told the problem was external to my connection and it would be fixed around 215 am. Received a text and email that morning it was fixed. It was not, still same problem and another hr on the phone trying to get to the bottom of it. Now I'm told there is a problem with my connection, a technician has to come out tomorrow. So there was a problem external to my connection and that was fixed, now I’m told something is wrong with my connection. Doesn't make sense, more run around. I should not have had to waste so much time with the online, automated voice crap, then to have a human tell me to do all it again. I've rebooted my boxes over ten times, disconnecting/reconnecting cable and power, resetting the network terminal, etc. Now online with Verizon I get a message something is wrong with my internet connection (that I am using). So now I to wait to probably find out there is something wrong external to my connection still. The worst part is I can't find a way to complain to Verizon except thru an operator. There is no customer service email that I can send this message too. One way to keep the complaints down about the horrible service they provide.
View full review
ID
#1242994 Review #1242994 is a subjective opinion of poster.
Service
Verizon Technical Support
New Reviewer

One talk

One talk is terrible all the way around. Your company will lose business.
View full review
ID
#1240530 Review #1240530 is a subjective opinion of poster.
Service
Verizon Phone Service
Reason of review
Bad quality

Terrible

My phone keeps saying searching or no service and Verizon won’t do anything about it. Went to the store and they couldn’t fix it. I honestly believe they run a scam where they cause problems with your service after a year to get you to buy a new phone. Terrible company.
View full review
ID
#1233452 Review #1233452 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Reason of review
Bad quality

They suck

Well Verizon sucks because first their pricing is so bad. Second off they rape their customers I don’t know if that is true. If it is that’s just sickening and gross. They have bad internet connection and slows down your WiFi. Low payment for sure.
View full review
ID
#1231815 Review #1231815 is a subjective opinion of poster.
Service
Verizon Internet Service
Reason of review
Bad quality

The worst people to do business with! I wish someone would

I really wish someone would close the company down they are constantly ripping off people and *** people off for instants, I close my account more than two months ago and you’re still holding 100 and some dollars on mine and will not send it back. Every time I call they got some *** story with them that they can’t send it back and less I know all of my details of my last order when I was with them I’ve had it with this two bit company that tries to act like Comcast in disguise. When I call Comcast I get somebody to answer the phone when I call flyers all I get is a damn recorder Their not personable to deal with, frankly I hate their guts. What they did to me this last time around I would like to sit down tell someone how rotten they are. Promising your bills won’t go up and then they go up in five months you go to try and get out of your contract forget it you end up paying large prices this company should be shut down for a bad business practices Comcast is the only place to deal with
View full review
ID
#1231418 Review #1231418 is a subjective opinion of poster.
Service
Verizon Internet Service
Reason of review
Bad quality