Verizon
Reviews and Complaints
WHAT. A. MESS.
- Pretty good coverage
- Horrible customer service
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Verified ReviewerBad Service at Store
Verizon has never contacted me
- Lack of communication with customers
- Difficult to talk to someone
- Takes many hours on the phone to get nowhere
Preferred solution: Apology
User's recommendation: Avoid this locatiion at all costs.
Recent call
User's recommendation: Good phone service, customer service - ehh
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrouble with locked phone
Preferred solution: Let the company propose a solution
User's recommendation: Don't use Verizon
New TV GUIDE Format - STINKS!!!
User's recommendation: Complain About the New GUIDE Format!!
Calling for support is a nighmare!
Preferred solution: Apology
About my bill
Preferred solution: Change auto pay account number
User's recommendation: Good
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Verified ReviewerDenied refund,
- Reliable service abd coverage
- Customer is obviously wrong here
- Overpriced on everything
Preferred solution: Full refund
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Verified ReviewerResolved: Poor customer service
Company fixed the issue and I have been provided with discount on future orders.
- Incompetent customer care people
- Poor channel lineup
Preferred solution: Apology
User's recommendation: Use a different phone and internet provider
Customer service
User's recommendation: Don't deal with Verizon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI recently had a problem trasnferring my service to a new address.
For weeks I requested to transfer my internet service to a different address from Dumfries VA to Stafford VA, Verizon process for this matter is horrible, terrible and incompetent.
Is very clear how bad a company is when a problems arises.
After numerous hours on the phone navigating their menu options, their internet website is a nightmare you cannot get anywhere so you have to call, the frustration mounts as you are been of transferred from one department to another.
It took me six calls to address the service transfer, the seventh call was made to cancel the service as I got so frustrated and tired to deal with their incompetence and poorly trained representatives.
Unfortunately I had to choose another provider which in my concept is not better than Verizon and is the other giant provider who about five years ago I had a problem with when a lighting stroke near the house and because that company employee did not properly connect the internet with a ground cable.
This time after the frustration with Verizon I arranged the installation with this other company with just a single ten-minute call.
It is very unfortunate and frustrating when you don't have options and the two biggest companies share the market, using poorly trained subcontractors for installation and distant costumer service which who knows from what country they are answering as they use all the same script but offer no solutions.
The solution for this problem is more companies competing in this market that is the only way to get a better service.
I was at a Walmart store a few days ago and there was a team of salespeople from Verizon trying to sell Internet, cable, tv etc., when they approach me I asked them why are you trying to get more costumes if you don't know how to keep and handle the costumers you already had. All three reps remained silent.
- Economical
Preferred solution: Apology
Rollover number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMessage tomichelle
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTried for hours to contact them. no response.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChanged program guide
Preferred solution: Go back to previous guide.
User's recommendation: Beware
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