DAVID L Bib

INCOMPETENCE

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I have been waiting since April to have a landline installed. My first appointment was made in April, first availability was in December. I contacted Verizon in late November to confirm appointment. I was informed that my appointment was cancelled, with no explanation. I rescheduled my next appointment on December 1, for January 13, 2021 ( first available appointment ). On the 13th, I took off a 1/2 day to meet technician at my house ( 1-5 ). At 2:32pm i contacted Verizon to confirm appointment. After numerous transfers, I was told that a technician was not scheduled to come out, this could be done remotely, I requested to speak to a supervisor, I was transferred to Mike in New Jersey, Mike stated that the 2nd ( newest ) appointment, a technician was not scheduled. I asked why a tech was requested the first time, and not needed for the current appointment ? Mike had no response, nor any apology. No customer service what so ever !! Our next available appointment is January 16, 2021 - 8 to 5. I received a call on January 16th @ 10:00am from the dispather, requesting to have service moved to January 17, 2021. Granted, the dispatcher was very nice, and I appreciated the tech's delay, This has been a very drawn out experience, that has not been a favorable on with Verizon !!! If I had another option, I would not chose Verizon,
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Preferred solution: Price reduction

ED H Lxx

Disgruntilled Senior

Today, when trying to access my email a message appeared "email keeps stopping." This happened with my messages as well and with other applications. I have been trying to resolve this for over 4 hours..
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Preferred solution: To get the apps on my mobil working

Michael S Phd

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Verified Reviewer

Ported Numbers Are on 2 separate accounts

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The middle of last November, I moved from Sprint Verizon; the gal who ported my numbers didn't on 2 separate accounts; I didn't want to separate accounts but was reassured the separate accounts would be merged. Now after 2 months, which I've contacted Verizon some 12 to 20 times to resolve the issue, I'm no closer to getting the accounts merged; the service on one of the accounts keeps getting turned off due to no payment--I don't have access to that account. I'm going to try AT&T or go back to Sprint.
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Preferred solution: Deliver product or service ordered

Chris G Txz

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Verified Reviewer

Zero customer service

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Trade in credit of $550.00 per phone impossible to receive. Instant credit of $150.00 issued at $5.00 per month per line.
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Loss:
$3300
Pros:
  • Non
Cons:
  • Refund policy when their fault

Preferred solution: Deliver product or service ordered

User's recommendation: NEVER USE VERIZON

Anonymous
map-marker Little Rock, Arkansas

4G Service Service Stinks

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I've used Verizon for quite some time. I'm on the $70.00 a month supposed unlimited plan but there's nothing unlimited about it.. Not even remotely. It's unlimited unless you use it. .. I'm not one of those people that use 500 GB a month either.. Most months less than 30 and occasionally a little more or less. Lately it's like they're throttling the *** out of it again. I don't know if it's because the towers or because so many people are at home or what but it's totally ridiculous to keep paying this kind of money when it really doesn't work any better paying $70.00+ a month for it than it did when I was on the $40-$50.00 plan. I don't know what the problem is but I sure wish they would make it work half way decently again.
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User's recommendation: Don't waste money on the unlimited plan

Carol K Wlc

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Verified Reviewer

Landline not working

Tried to do a chat to get a service tech to come and all I got was to copy some website and when I couldn't do it they suggested I call. WELL if you don't have a telephone tell me how I was supposed to call. My phone says no line. The battery backup is in the garage and not working. I guess I am supposed to service your equipment as well. Can never get a tech and if when I call for a problem I spend an afternoon trying to get help over the phone listening to "your call is important to us" HA HANever
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Cons:
  • Customer service horrible

Preferred solution: Let the company propose a solution

PAUL G Njc

Over charged

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canceled verizon internet called 2 times to make sure 1 month later is still on verizon said I never canceled Verizon reps lied to me several times refused to send email to document the change the culture of steeling from your customers is Verizons trademark
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Loss:
$90
Pros:
  • Lied repeatedly
Cons:
  • Lied repeatedly

Preferred solution: Full refund

User's recommendation: call Verizon numerous times to ensure they dont steel from you threw there culture of steeling from customers

clark d Csv

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Verified Reviewer

Customer Service multiple failures

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In rural areas, only satellite is available. So I tried DSL a second time after about ten years. I have a digital DSL line already installed due to distance &;;;;;; line problems. The service was connected to my regular phone line, so I don't know if it works since I don't have computer equipment at those connections. Service man never showed up for appointment, still no service I can use. I begin the process of cancelling service, spending 2 days of chatting and finally getting a call back from an agent who promised to take care of things. I received my autopay invoice with full charges, no scheduled termination. I called to check on it, no termination schedule could be located. However, I received a box to return the modem so someone must have deleted the record. I pointed that out to the agent who then offered to transfer me yet again to the "cancelation dept." because you have to actually talk to someone to cancel. I refuse to go through another minute of holding for the next available agent, explaining over and over my problem. Terminated autopay first, then I will send modem back with proof of receipt request. I may have to deal with debt collectors, but I will have sufficient records from chats to show who's at fault.
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Loss:
$154

Preferred solution: Full refund

Thomas H Koi

Phone shut off

I had a $50.00 per month phone service. Got along fine. I wanted to put a trail camera on my phone and see the wildlife. Went tp a Verizon store and was told that the cost would be $15.00 to set up.and an extra $5.00 for the camera. I ended up with a contract that I didn't want. The service ran out every month. The charges went to $96.47, then 146.00, then eventually 234.00, for a month!!!!!. I went to 3 Verizon stores for help in the Newark/Heath Ohio area. Only thing they could talk about was the $234.00, no help for my service. Bought a $100.00 phone card because I didn't want to use a credit card but still to no avail. What a ripoff. The clerk who sold me the contract that I didn't want is no longer there, go figure. Still don't have a phone.
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Cons:
  • No customer service

Preferred solution: Let the company propose a solution

User's recommendation: Get up and walk out!!!!!

Don S Zba

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Verified Reviewer

I've been a customer for 20+ years......no more!

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I just spent over 8 hours on the phone with them this week, to add a line and change my phone. 8 HOURS! my wife had to take over to get it done, and they totally ripped her off. we are told on the phone that our new bill is $109 but on line it says $175 and when i called they assured me it was only $109 and JUST NOW on chat they said 'nope, it's $175!'. they have lost their collective minds over there! what a crap customer service company.
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Pros:
  • Good coverage in san diego
Cons:
  • Service is so bad

Preferred solution: Full refund

User's recommendation: go somewhere else, they are deceptive crooks

Joyce H Xmi
map-marker Bridgewater Township, New Jersey

Verizon still shutting people down during Pandemic

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Mail service is delayed, check did not get there on time, VERIZON shut service down. I thought Verizon signed a contract that they were going to help its customers with COVID! Plus last month they said we went "over" and charged us $30 extra dollars. No way to check their analytics either -they show their own "graphs" of our usage - who knows if that's even true or accurate. Can't talk with anyone since I can't remember the pin number every time I call. #newyorktimes
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Cons:
  • Awful customer care

Preferred solution: Let the company propose a solution

Kim P Wkh

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Verified Reviewer

My bill keeps changing I'm so sick of Verizon

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I'm not sure what to do my Verizon bill keeps changing and they're constantly charging me for something that I did not do like for instance they'll charge me for changes that they made to my account not me and then refused to take them off I'm about ready to report them to the better business bureau because I've paid over like I wanna say 5000 dollars to them since I opened my account in April of 2020 so I think that is way to much has anyone else had this problem with them I swear I'm at my whits end with them too Signed Angry with Verizdon
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Preferred solution: I'd like to get out of my contract

User's recommendation: Dont ever sign up with Verizon

Kathy B Blq

Customer Service

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The Verizon landline constantly goes out and outgoing calls can not be made. It is very frustrating for my 98 year old mother. I can not find one number to call to get help. This is outrageous, I will be canceling the service. I have never dealt with such an incompetent company.
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Loss:
$109

Preferred solution: Full refund

User's recommendation: do not recommend ever

Anonymous
map-marker Naples, Florida

No cell service

Live in SW FL, the Verizon service is just about non existent. Works about a third of the time>;they need to do something to fix.
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Anonymous
map-marker Huntington Station, New York

Verizon had setup and agreement price for monthly services amount of $154.28 after 7-tech came to services calls and

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and numerous phone calls to the office. they finally fix the situation after 7-weeks of inadequate services picture freeze no Wi-Fi in half the house and after 3-months of billing they decided to bill me for $10.00 more a month? NO ONE HAS CALL BACK FROM MY COMPAINTS !!! I WAS TOLD THAT A MANAGER OR SUPERVISOR WOULD CALL BACK??
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