Verizon
Reviews and Complaints
Absolute disregard for customer privacy concern as well as inaccurate info provided
Preferred solution: help us get into our account unock phoen etc
User's recommendation: pick a different company
Wife died don't need phone
Preferred solution: Cancel my account and service.
User's recommendation: Talk to Verizon if that's possible....
Cell phone de-tuned one day after it was paid off.
- Was told monthly payment was 2 but was actually 11
Preferred solution: Let the company propose a solution
User's recommendation: Find a more moral provider.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVERY POOR TO NO SERVICE!!!!!
- Phone deals
- Poor service when needed the most
- Very poor to no service
Preferred solution: Full refund
User's recommendation: Use Cspire if at all possible MO
Billed after switched carriers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDSL disconnected for no reason - 3 Months and 8+ hours of calls
- Only service in my area
- Terrible automated phone system
Preferred solution: Full refund
User's recommendation: Verizon does not want your DSL business
Internet not working installed a couple of weeks ago
User's recommendation: Make sure you get everything and talk to a real person.
Billing dispute
- Good coverage in san diego
- Lying and worst website ever
- Selling me a phone that drops calls constantly
Preferred solution: Full refund
User's recommendation: Fire them and go to a more honest company.
It’s been 6 months and a lot has happened.... Verizon scheduled an appointment to finally send someone to once again replace my boxes...
I let the tech in... the living room one was up and running..
Tech was working in the bedroom and had been there a long time..
Finally he came out mentioned it was still downloading and would be another 15 min....
I went in later that evening and it was still saying another 15 minutes...
Another call to Verizon with FaceTime so they could see. Guy on the phone didnt believe what I was saying couldnt believe it..
Well it was true and he scheduled another appointment for me..
To make this all worse is when they called to get a review on the tech I had given him a raving review....
Supervisor called me to thank me for the review I then explained that the kid left the box in the bedroom unfinished... that I was putting a complaint on the guy... He told me he would have someone at my home in 30 minutes..
they were here.
The first tech put in a broken box and just left it.. neither tech went downstairs tried to really find out what was causing the problems in the first place...
Hey it is another 6+ months and still caller Id still doesnt work...
Services are still coming and going..
But to call a tech well they dont want to do anything either but collect a pay check...
Its a sad situation when they keep raising my bill and Im not getting the services Im paying for..
Cant get help and keep calling to get the services up and running... the work for a couple hours then stop so dont know what to do but keep writing the checks until I stop lol
User's recommendation: Find another service or another plan for tv services....
Verizon lies to customers
Wasted time and money
- No pros for me
- Lies and misrepresentation of delivery dates
- Cusromer service
- Wait times of 30-60 minutes
Preferred solution: Deliver product or service ordered
User's recommendation: Say no to Verizon. Not to be trusted.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Philadelphia, PennsylvaniaTo let the buyer beware
Preferred solution: Deliver product or service ordered
Pissed off
User's recommendation: Avoid the Grandville mi location
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Camp Hill, PennsylvaniaVerizon Residential
User's recommendation: Try another provider
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Augusta, GeorgiaMy phone not woeking
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeing Charged Early Termination Fee after Rep told me I wouldn't
- Representatives misinformed me
- No resolve with management
- Have really gotten bad
Preferred solution: Bill Adjustment
User's recommendation: Do not use chat, do not sign contracts, do not trust what you are told because you will be the one to pay in the end, either in cash or through damage to your credit report.
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Yep, this happened to me