Unclaimed
Verizon
Reviews and Complaints
890K
CLAIMED LOSSES
3.3K
TOTAL REVIEWS
240K
PAGE VIEWS
24
ISSUES RESOLVED
Verizon Net Promoter Score (NPS)
50
high
NPS
-100
100
- 50% Promoters
- 50% Passives
- 0% Detractors
Verizon's estimated NPS of 50 considered to be high. 50% of users would likely recommend Verizon to a friend or colleague.
Customer Satisfaction
Verizon Reviews
New Reviewer
Dropped Wi-Fi . . . unacceptable -- but STILL charged a fee when I cancelled.
I have been a Verizon Fios customer for over 10 years. Extensive services -- home phone, high speed internet, and full cable. Called to inform them that my Wi-Fi was spotty at best, and that I'd like to have it fixed. Was told there was nothing they could do about it. So I changed services, and when I called to cancel, was told I would have to pay an early termination fee. Escalated to a manager -- Kim -- who was a bit rude and condescending, but bottom line was that she indicated they don't guarantee Wi-Fi and that she couldn't waive the fee. I'm extremely frustrated. Cancelling either way -- but will inform anyone who is interested that Fios is not a service you should subscribe to. You can do better.
ID
Cons
- Termination fee for service that was not working
- Rude customer service representative
- Service unreliable
Reason of review
Poor customer service
Loss
$140
Preferred solution
Waive early termination fee
New Reviewer
Verizons says I owe money for renewal, turned me over to collection agency!
Update by user Jul 24, 2019
After receiving another letter from the collection agency, so mad that this is not resolved. I called Verizon one more time and reviewed my issue with them.
The rep was very nice and understood my frustration, but said they couldn't/wouldn't do anything to help me.
This online policy shouldn't be allowed, I'm sure other people have made the same mistake. They had to pay the price or watch their credit go down the tubes.
Original review posted by user Jun 24, 2019
After 3 years with Verizon all my discounts were ending. I went up online to see if I could keep Verizon and lower my bill. I hit the button that signed me up for another contract. There is NO reverse button so I've made several phone calls trying to reverse the signup and they say I'm responsible for early termination charge of $350. They are worst than a loan shark. They have turned me over to a collection agency who want $270. from me. I'm so tired of big business pushing the little guy around. I have no recourse? ID
Cons
- There is no reverse or delete button
- Pushed button on internet new contract
Reason of review
Poor customer service
Loss
$270
Preferred solution
I owe them nothing. take me back from collection agency.
New Reviewer
Cutting Off Copper Line Service If I Don't Switch to Fiber
I had an issue with my copper line phone after a severe storm. After 10 days and their finally sending a competent service tech the issue was resolved. Now I received a letter from Verizon telling me that if I don't switch to fiber by 6/17/19 they will be disconnecting my service. Since I also have DSL through them, it says my internet service will also stop working, but I could switch to Fios at a "Special Rate" that may be "Lower or Higher" than what I currently pay. No where does it say how much it will cost me to switch my internet service to Fios, I'm sure some type of wiring will be necessary. In 37 years this was the first time I had an issue with my phone, I'm really annoyed with this tactic of forcing me to switch just because I had a service call. So now I have a little over a month to either switch to fiber or my other alternative is to have my phone and internet switched to Optimum.
ID
Location
Rahway, New Jersey
Reason of review
Poor customer service
New Reviewer