So I have Verizon's Roadside Assistance. Hey, $4 a month, why not right? Well last night I blow out a tire and don't have a spare one me while driving home, but lucky enough my sister lives just a few miles away, so I call up Verizon to get towed a few miles. They tell me they are sending a service and will text me the ETA once they have it. I call my girlfriend and tell her it'll be a bit before I get home and not to worry, she tells me her sister will have triple a tow me so I can actually get it home so I can fix my truck easier. Awesome! I call Verizon and give this information to cancel right away as I don't want to inconvenience the team they may send out, mind you this is about 20 minutes later from when I requested this and have yet to receive an ETA so assume I'm in the clear. We'll the triple a falls through so I call back to request a tow again, as it's 11pm on the side of the highway and I need to move my vehicle still, and they say they will again text me when there is an ETA, not the best day but hey lets start waiting all over again, it was my fault for canceling, not Verizon, so I wait. 20 minutes later the customer service rep calls back stating they don't have anyone on their network in my area or out of network, we'll that sucks right? But then she tells me that due to canceling, I am no longer able to request a tow. Sorry? So when there is an emergency, the emergency assistance doesn't help? I get if they don't have anyone, fine, I mean, Verizon could have told me that before taking my monthly payment, but fine I get it, but then why tell me there is nobody to get me, but also say that basically isn't the reason they aren't helping me, as it's due to me canceling? Why bring up your lack of service and tell me I'm the one that messed up? Don't get me wrong, the customer service girl seemed sweet and was very polite, and the manager was kind enough while being firm, but I'm sure I would have been more upset had I not worked in a call center myself. But any who I am stranded on the side of the road at nearly midnight and call a friend who had to wake up and drive out to call over triple a. So at the end of the day, thank you so much Verizon for accepting my money, insulting me, telling its my fault, and leaving me on the highway at midnight for hours without a care. This is why you are losing customers, others are cheaper and are catching up really quick with the customer service. I used to talk up Verizon so much in this aspect and am so disappointed. Also before I hung up on the manager, I did make sure it's under your direct control and not a different company you contract with, so this isnt a situation where Verizon had no control. Again also, while sitting on the side of the road waiting for a decent company I read the terms of your roadside assistance program, nowhere does it say anything about canceling and re-requesting a service not being allowed, but I'm glad you saved that 4 mile tow for later, hopefully that $50 is worth it as you ruined my night and am certainly canceling roadside and will start looking into a new provider. But thank you triple a and Aaron Brown for providing better service than this international company that wanted to save $50 while screwing over a customer of 5 years.