Verizon Reviews

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Can't use tablet because of data cost

Got 2 tablets 2 years ago. Shortly after figured you would have to spend a lot of money buying data to use these tablets away from the house. Today marks 2 years we are headed to verizon to drop the tablets. I am going to pay cash for a tablet to use around the house using my router and purchase data from whoever when out of town.
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ID
#1182687 Review #1182687 is a subjective opinion of poster.
Location
Southaven, Mississippi
Product
Verizon Tablet
Reason of review
Pricing issue
My nightmare started Dec 4, 2017 when I foolishly decided to switch phone service and I was trusting enough to believe the Verizon salesman in Port Orange, FL that I would get an LG K20 phone for $1 per month promotion if I kept the phone and service for 24 months. The...
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ID
#1177734 Review #1177734 is a subjective opinion of poster.
Service
Verizon Deal
Pros
  • Phone service and promotional deal on phone
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Bill credit

We switched from sprint to Verizon so I traded a iPhone 6s Plus in toward my first bill it’s been a week or so and no bill credit has been applied to my bill. So we went back to Verizon cellular sales in Brusly,Louisiana to see what was the problem and they stated it takes up to 2weeks to apply bill credit so I asked why wasn’t I told this while we was in store .They were so rude never will I go to a VERIZON CELLULAR SALES STORE .
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ID
#1159402 Review #1159402 is a subjective opinion of poster.
Location
Port Allen, Louisiana
Service
Verizon Apple Cell Phone Trade-In
Reason of review
Order processing issue

Verizon w/not let me canx service on 1 of 3 lines

Been with Verizon for 12 years. Son has grown up and gotten his own plan. Verizon has given me the run-around for 2 days and 5 customer service folks. I have 3 lines on the plan and only want to drop 1 of them. I'm so pissed now that I'm about to just canx my entire plan. Why do they make an easy process so damn hard. I owe nothing on his phone or line but they want to flip it to a prepaid and charge me $40. Nobody has an answer and just passes me to the next department and customer service rep. Verizon... you are becoming a huge disappointment.
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ID
#1155767 Review #1155767 is a subjective opinion of poster.
Service
Verizon Customer Care
Cons
  • Lack of customer service with 5 different service reps
Reason of review
Poor customer service
Loss
$600
Preferred solution
Cancel the phone line as discuss with multiple Verizon service reps.

Wait on hold just to have rep push me back to menu on compli

I bought a prepaid Verizon phone and the set up menu have the option of activating as prepaid or bringing into family plan. After trying to research online I brought it into the family plan but the phone line wouldn’t make calls after activation which included a $30 activation fee. After waiting on hold I spoke with a rep who said that shouldn’t have happened since you need to activate as a prepaid for a month. She was going to get a sales rep on the line but instead I was taken to a menu and had to start all over.
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ID
#1145182 Review #1145182 is a subjective opinion of poster.
Service
Verizon Motorola Cell Phone Activation
Reason of review
Order processing issue

Overcharged Bill

I used Verizon service one week, they charged me for whole month service fee. Their customer service rep. told me, even I used one day over my billing cycle, their will charge me for the whole month, no proration. There is nothing CS can do for me since that is on their contract. How come no one even explain to me when I switched to Verizon? Plus, that is over charge for something customer did not use. I was with AT&T Wireless for many years, they always prorated my bill if I did not use for a whole month.
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ID
#1137083 Review #1137083 is a subjective opinion of poster.
Product
Verizon Account
Cons
  • Price and their bill
Reason of review
Pricing issue
Loss
$60
Preferred solution
Price reduction
New Reviewer

Verizon Discount Phone Offers

Update by user Dec 26, 2017

The issue was not resolved, but I was able to purchase the phones elsewhere without those stipulations.

Original review posted by user Nov 24, 2017
We have 2 personal lines of limited data with Verizon, and my husband has his at Verizon through his work. I spoke with a Verizon Rep, who was looking at my account, about purchasing a new smartphone for my husband but through my account so we would pay for it and not his work. The rep said yes we could do that. We picked the Moto Z2 Force. The price for the phone was listed as $15.75/month for 24 months. We were ready to purchase the phone. I had some questions about the mods. The rep answered them. She was very polite and helpful. My complaint is not against her. I then asked for verification about the sale price. I was told that I have to have the Unlimited Plan in order to qualify for the discount. I have a limited plan for 2 reasons: 1) We stay home a lot and use WiFi. 2) Unlimited data for 2 lines is double what we pay now. The quality of service stinks and the difference between 4G and Safe Mode is nonexistent. Not upgrading any time soon! This is proof that I am being discriminated against because I am not throwing money away for something I can't use, don't need. Doesn't this sort of behavior qualify as extortion?
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ID
#1136728 Review #1136728 is a subjective opinion of poster.
Product
Motorola Moto Z2 Force Cell Phone
Reason of review
Pricing issue
New Reviewer

New customer

Yesterday signed up for Fios on phone and was told installation cost was $99.only to find out other neighbors and friends signed up with installation fee waived. This morning called and was offered lower installation price of $50. Again some are paying 0 and now mine is still a cost of $50. Verizon now tells me it is because I want to keep my telephone number, so I check with friends again and they are also keeping their original phone numbers. I live in senior community and I am getting very uncomfortable with what is going on with Fios operations. I am ready to just keep what I have. Saying goes you know what you have and you don’t know what you are getting. Also I need to trust a company so I can deal fairly with them, and already I am suspicious.
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ID
#1115891 Review #1115891 is a subjective opinion of poster.
Location
Avon, Indiana
Service
Verizon Bundle Installation
Reason of review
Order processing issue
Loss
$99
Preferred solution
Let the company propose a solution

Embarrassed and angry

I had just switched to Verizon from AT&T. I live out in the country on the side of the coastal range mountains in Oregon, and was on the outer fringe of AT&T's service are. Verizon had put up a tower just a few miles away and I thought I might get better coverage if I went over to them. After about a week of signing with Verizon I went in for hip replacement surgery. I live on a few acres and my sister and brother in-law parked their motor home next to my house so that all I would have to do is call her if I needed help in the middle of the night. The first night home from the hospital I tried calling my sister three or four times but all I received was a record saying "all circuits are try your call again later". Now this was at about 3:00 in the morning. How could there have been that many making calls at 3:00 am. I ended up having to call 911 and having to have three young firemen help me out of bed so that I could go to the restroom. Now I am a 65 year old woman and though I was very greatful to these very nice young men, it was very embarrassing. When I called Verizon to complain the next morning they were not very nice or helpful and didn't sound in the least repentant. I could get no reasons or answers to why this happend. Needless to say as soon as I could get the phone paid off (they would let me bring my AT&T phone) I went back to AT&T.
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ID
#1112110 Review #1112110 is a subjective opinion of poster.
Service
Verizon Customer Care
Reason of review
Problems with payment

Cancelled my purchase!

My online purchase was cancelled. They emailed me to call them which I did. They asked odd personal questions which I answered. The questions were strange such as "How long have you lived at your home?". I answered. After the FBI like integration was over, I was denied. I asked her which questions didn't make sense? She refused to tell me. It's hard to explain on phone I am who I say I am when they aren't helping me explain myself. Awful service. They asked for me to provide an ID at the nearest Verizon Store. Problem is the nearest store is 50 miles away with a extreme work schedule. This defeats the purpose of ordering online. It was a simple phone for which I was denied. The lady could have been more professional and more honest. I can't imagine what it is like to actually have a contract with Verizon.
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ID
#1100410 Review #1100410 is a subjective opinion of poster.
Service
Verizon Customer Care
Reason of review
Problems with payment
spoke with 5 dif people. they tried to blame ic sytems (debt collector) who said they would not collect on debt cause bill didnt have a ssn attached to it. verizon submitted a bill of 853 on my credit report when my ssn was not even associated with this bill. they...
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1 comment
#1360972

To clearify alittle, the bill posted on my credit does not belong to me. When i contacted verizon they instructed me to find the other person whos bill it was and have them write a letter taking the debt away from me.

This is not a real option and should not even be discussed. There next option in fraud department said to find a utility bill from 8 years ago showing i did not live there. That option is impossible, i called national grid and they had my information showing i lived elsewhere during 11/2009 but since bill is earlier during year of 2009 they will not accept it. Third option is to create police report for fraud, this is reasonable approach however, the bill in question does not have a ssn on it.

Therefor, the only act of fraud commited is by verizon when they sent bill to credit agency with my ssn attached to it. The bill does not have any ssn on it , making it impossible for them to collect on it. They somehow picked my ssn and gave to credit agency...

The debt collector they use told me they could not collect on the debt either because there was not a ssn on the bill and would not pursue collection anymore. There was many different staff reps who said it was wierd that it had no ssn on it.

This is a very sleezy attempt for them to recover money from me. I will not pay debt i do not owe. I have sent email to verizon chief of operations and listed review on BBB. I full demand and expect this to be fixed and removed from my credit...

Final statement to this story, they deserve to be sued after reading many many stories similar to mine of poor reporting of debt to credit agency.

It has to be unlawful for verizon to take a persons ssn and a bill that does not match and submit for collection.

This process seems simple enough and judging by the horror stories, there is no enough training for employees or someone in charge is direction employees to break the law. Either way there has to be accountability.

ID
#1088624 Review #1088624 is a subjective opinion of poster.
Product
Verizon Account
Cons
  • Incompetent customer service
Reason of review
Poor customer service
Preferred solution
fix my credit
The exact same thing happened to me. We live in a rural area, and we use a MI-FI wireless connection. After going to the new unlimited plan, we decided to purchase a smart TV so we could take advantage of streaming that we couldn't do before because of data limits....
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4 comments
#1327707

Same here after data cap, dial up speed. Which they said would be 3g.

I guess in the Era of no regulation customers don't mean squat. They can get more...6 to 8 calls to resolve and nada.

All I hear is more competition leads to better choice etc. yea right buy up competitors and have your way with them.

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ID
#1045750 Review #1045750 is a subjective opinion of poster.
Service
Verizon Phone Plan
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Verizon (roadside assistance) left me stranded in the middle of the night on the side of the freeway.

So I have Verizon's Roadside Assistance. Hey, $4 a month, why not right? Well last night I blow out a tire and don't have a spare one me while driving home, but lucky enough my sister lives just a few miles away, so I call up Verizon to get towed a few miles. They tell me they are sending a service and will text me the ETA once they have it. I call my girlfriend and tell her it'll be a bit before I get home and not to worry, she tells me her sister will have triple a tow me so I can actually get it home so I can fix my truck easier. Awesome! I call Verizon and give this information to cancel right away as I don't want to inconvenience the team they may send out, mind you this is about 20 minutes later from when I requested this and have yet to receive an ETA so assume I'm in the clear. We'll the triple a falls through so I call back to request a tow again, as it's 11pm on the side of the highway and I need to move my vehicle still, and they say they will again text me when there is an ETA, not the best day but hey lets start waiting all over again, it was my fault for canceling, not Verizon, so I wait. 20 minutes later the customer service rep calls back stating they don't have anyone on their network in my area or out of network, we'll that sucks right? But then she tells me that due to canceling, I am no longer able to request a tow. Sorry? So when there is an emergency, the emergency assistance doesn't help? I get if they don't have anyone, fine, I mean, Verizon could have told me that before taking my monthly payment, but fine I get it, but then why tell me there is nobody to get me, but also say that basically isn't the reason they aren't helping me, as it's due to me canceling? Why bring up your lack of service and tell me I'm the one that messed up? Don't get me wrong, the customer service girl seemed sweet and was very polite, and the manager was kind enough while being firm, but I'm sure I would have been more upset had I not worked in a call center myself. But any who I am stranded on the side of the road at nearly midnight and call a friend who had to wake up and drive out to call over triple a. So at the end of the day, thank you so much Verizon for accepting my money, insulting me, telling its my fault, and leaving me on the highway at midnight for hours without a care. This is why you are losing customers, others are cheaper and are catching up really quick with the customer service. I used to talk up Verizon so much in this aspect and am so disappointed. Also before I hung up on the manager, I did make sure it's under your direct control and not a different company you contract with, so this isnt a situation where Verizon had no control. Again also, while sitting on the side of the road waiting for a decent company I read the terms of your roadside assistance program, nowhere does it say anything about canceling and re-requesting a service not being allowed, but I'm glad you saved that 4 mile tow for later, hopefully that $50 is worth it as you ruined my night and am certainly canceling roadside and will start looking into a new provider. But thank you triple a and Aaron Brown for providing better service than this international company that wanted to save $50 while screwing over a customer of 5 years.
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ID
#1040763 Review #1040763 is a subjective opinion of poster.
Product
Verizon Roadside Assistance
Reason of review
Poor customer service

A lemon of a phone

Last Thursday, I turned on my phone. The screen was frozen and the phone started heating up. About 3 hours later it shut off. I took the phone to Verizon when they opened at 10. They played around with it for almost an hour. The guy told me they could not fix the phone, that it was unrepairable. He said I could upgrade. My husband had been out of the country and was coming home the following day. We were talking about upgrading our phones to the iPhone. I said I wouldn't do it without talking to him. Anyway, I got home and spent over 2 hours on calls to Verizon to fix the situation with my broken phone. Jason in technical support was super nice. He connected me to customer service where I spoke to another nice guy who was trying to see how we could have me upgrade without a penalty. Unfortunately, the call was disconnected. I called back and spoke to another nice guy in technical support. He connected me to Emily. First let me say that the first 3 I talked to were genuinely concerned that Verizon wanted to help. Well, when I got Emily, nothing phased her except the rules. Rules can never be broken. She was not pleasant. I got a faulty phone from Verizon. It was nothing I did to cause the problem. I only have 2 months left on my contract. I was just asking about upgrading now, 2 months early without paying a penalty. I've never had such rude service. Emily should be trained on giving good customer service like the other 3. She doesn't need to make it apparent that rules are not meant to be broken. There is always a way to be friendly about it and to be concerned about a customer who is loyal and always pays their bills on time. Anyway, she put me back to technical support to have my replacement refurbished phone sent. I was told I would receive the phone by 8pm on Friday. Well, I received the phone Monday afternoon. Anyway, I'll wait the two months and then my husband and I will be changing carriers, thanks to Emily!
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ID
#1039003 Review #1039003 is a subjective opinion of poster.
Service
Verizon Technical Support
Reason of review
Poor customer service
Preferred solution
Be able to upgrade 2 months early without penalty.

Verizon Internet Service Review

I have wi fi phone service, and it's not working!!! It usually works, and it's just being 'failed delivery'. Why do they falsely claim to have the service and not be dependable? I really needed to send messages about my car being stuck and couldn't deliver messages!
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ID
#1036649 Review #1036649 is a subjective opinion of poster.
Service
Verizon Internet Service
Reason of review
Bad quality