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Verizon Has Terrible Customer Service

1.0
Details
I called Verizon about a cell phone that I ordered and was placed on hold for 13 minutes before I was able to talk to Russ in the Philippines. Russ didn't know his butt from *** in the ground so he transferred me to someone else. I was then placed on hold for another 8 minutes and was then able to cancel my new phone and service. I changed my cell phone provider from Boost to Verizon thinking that Verizon would have better service, no such luck!
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Review
#1636609 Review #1636609 is a subjective opinion of poster.
Service
Verizon Phone Service
Cons
  • Zero customer service
Reason of review
Problem with delivery
Loss
$319
Preferred solution
Full refund
Tags
  • Verizon Customer Service Sucks

Verizon review: Charged for Service I Canceled

1.0
Details
I had been a customer for 20 years. I was told I could toggle back and forth between Unlimited and 5 gigs, yet when I called to get my plan back to 5 gigs, it somehow didn't take for three months. I continued to get billed for $125 or more despite not needing this service and despite calling every time the bill came wrong. The company will not back date the bills, so I've paid hundreds of dollars for service I did not need. Good bye, Verizon. I'm moving to Google Fi
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Review
#1634232 Review #1634232 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$180
Preferred solution
Full refund
1.0
Details
Review would be ZERO STARS if that were an option!! After many years of being a devoted and loyal Verizon customer (and my bill continuing to rise), I decided to switch to T-Mobile after my credit was run by Verizon just to purchase (and pay cash for) a new charger. In...
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1 comment
Machele
#1737809

You seem to have made a couple of mistakes: first, you didn't read the contract to see what, exactly you were agreeing to and second, you apparently failed to verify each monthly statement from Verizon and your card company to see what was being charged and by whom. This is how we learn.

Your choice now: either cancel and pay the early termination fee or continue to pay for another year.

The third option is to cancel, make sure they cannot charge your card by cancelling it and take the minor "hit" to your credit score. Up to you.

Review
#1634156 Review #1634156 is a subjective opinion of poster.
Service
Verizon Internet Service
Pros
  • Coverage
Cons
  • Customer care
  • Cannot get real person on phone
  • Wait times of 30-60 minutes
Reason of review
Not as described/ advertised
Loss
$180
Preferred solution
Let the company propose a solution

Verizon review: Poor internet services

1.8
Details
I pay close to $200.00 per month for internet services and for the past four months I rarely can get online. Get the message unable to connect to server. When I talked with a representative I was told it was congestion do to living so far from the tower. I find it odd that this problem just started getting where I can not get on line at all and have to use my phone to pay bills and read emails. I need this problem resolved. Verizon doesn't hesitate to charge me a late fee when payment is one day late.
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Review
#1633389 Review #1633389 is a subjective opinion of poster.
Service
Verizon Internet Service
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
1.0
Details
I left Metro PCS after 7 years due to their "upgrade" on Metro Caller ID System bumped my name off and another name showed up when I call people. They could not fix it, so I went to Verizon ,who ported my same phone number from Metro and it shows a the same name (other...
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Review
#1632945 Review #1632945 is a subjective opinion of poster.
Service
Verizon Installation
1.0
Details
Unfortunately Verizon has poor internal coordination of their customer service. After cancelling the service and paying an early termination fee, the company continued to bill for services that I no longer used. After spending nearly 3 hours cancelling the service, I...
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Review
#1630190 Review #1630190 is a subjective opinion of poster.
Service
Verizon Phone Service
1.6
Details
I had scheduled a 5G Home internet installation from 1-3pm on a weekend since I work every day (and some weekends as well). At first I has confirmation that they accepted the installation schedule and it was showing up on my account that we had scheduled installation....
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1 comment
Anonymous
#1782251

Have had " Unlimited hotspot for 2 years " Keeps getting throttled worse each day . One of the WORSE companies around ! If I had another option I would use it !!

Review
#1625791 Review #1625791 is a subjective opinion of poster.
Service
Verizon Internet Service
Cons
  • Lack of communication with customers
  • Unorganized
  • Billing and customer service
Tags
  • Verizon Bad Service
1.6
Details
They gave a tiny bit but i have been baited and switched from the first phone call (and I've had to call many times in the one month I've been with Verizon). What I will be paying is NOTHING like the sales rep told me on the phone when she sold me the plan. She even...
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2 comments
Anonymous
#1738796

Many are dropping Verizon FIOS. I have had them for 5 years.

The first year they treat you like royalty. The gift card they give you as a "free gift" is not free. Review every time they raised your bill while you were under contract. Oh the equipment is not under contract they tell you so that is where they keep raising your bill.

But no one tells you that when you sign up. The bs three month free HBO or whatever. Not free. If you don't get it removed from your bill they start charging you.

They get you with all these offers for "free" that last for 3 months or 6 months or whatever and then they start charging you when you forget to remove the service which is exactly what they anticipated. Now how many with bill pay just don't look at their bill every month and Verizon knows this. I'm done with them. My contract ends in October and I'm gone.

As are many others I have spoken with. Verizon sucks.

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Review
#1624676 Review #1624676 is a subjective opinion of poster.
Product
Verizon Account
Cons
  • Lying about costs fees etc
Reason of review
Not as described/ advertised
Loss
$250
Preferred solution
Price reduction
1.0
Details
We’ve been having problems with internet service for the last 3 years and had multiple techs come to the house all saying different things. The last 4 techs said the wiring out side was fixed. We had another tech come last week and said the wires are shot and should’ve...
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1 comment
Machele
#1732146

It appears Verizon has been unable to fix the problem(s) with no solution in sight. Paying over $300 a month for the kind of service you have been getting is rather silly, don't you think?

It's time to find a different provider, at least for the phone and internet service. Verizon's cell phone service is good, but why pay for internet and phone service that is no good?

Review
#1622116 Review #1622116 is a subjective opinion of poster.
Service
Verizon Internet Service
Pros
  • Service very unreliable
  • Dealing with a bunch of lying polecats
Cons
  • Price and their bill
  • Poor service when needed the most
  • Cost
Reason of review
Bad quality
Loss
$300
Preferred solution
Deliver product or service ordered
Tags
  • Error Messages
Having problems with my iPhone connecting on anything I own. Went to the Westfield Verizon store thinking I would buy new. Mine is old. Two gentlemen were sitting behind the counter with no one else in the showroom . I explained my problem and wanted to know what...
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Review
#1621052 Review #1621052 is a subjective opinion of poster.
Reason of review
Poor customer service