Unclaimed
Verizon
Reviews and Complaints
890K
CLAIMED LOSSES
3.3K
TOTAL REVIEWS
240K
PAGE VIEWS
24
ISSUES RESOLVED
Verizon Net Promoter Score (NPS)
50
high
NPS
-100
100
- 50% Promoters
- 50% Passives
- 0% Detractors
Verizon's estimated NPS of 50 considered to be high. 50% of users would likely recommend Verizon to a friend or colleague.
Customer Satisfaction
Verizon Reviews
New Reviewer
My billing
Did we correct the billing I sign up for $63 .. plan if I was going on line and I got charge $75 ( around that amount) and was going to be charged again when to the store and the lady told me that she will fix it Question : Did we fix it how much is my coming bill Gerald Cretton 7010 w Eugie Peoria AZ 85381 623 208 **** Thank you
ID
Preferred solution
Price reduction
Remove old wiring
No response from company as when wireing will be removed so my well can be dug.Patrick Foley 724336****
ID
Location
Pittsburgh, Pennsylvania
Trade in
I purchased a new phone but did not receive a return label for old phone - tried online , chat and called - all options have not worked
ID
Location
Ontario, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerYou have the wrong address for my delivery
Rafael who took my order over the chat did not write my address down the right way now my phone is being returned to Verizon because UPS cannot deliver it. UPS said Verizon hast to call them to update the restrictions on the address however Verizon did nothing because you guys are crap
User's recommendation: I would not recommend you ever.
ID
Pros
- Best coverage
Cons
- Worst customer service
Preferred solution
Deliver product or service ordered
Remove old wiring
I was connected to a reward center offering me $100 dollar gift card but neefed to pay $4.95..i ask for customer srrvice to get telephone wires removed so my well could be dug.This is the hardest service to talk to a live person..Patrick Foley
User's recommendation: Stay away from Alltel.
ID
Location
Pittsburgh, Pennsylvania
New Reviewer
Triple charged
Went to refill my Total wireless service only to find out that it has changed to Total by Verizon ,,Every thing is normal on the phone refill till you get to the finalization ,it then tells you your refill was unsuccessful and prompts you to an agent who then assures you they can take your payment,but as you complete the process with the agent they also tell you it was unsuccessful sending you to a third agent who ,once again assures you they can definitely take your payment and get you your minutes but since this is a scam they also cant process your payment and try to transfer you once again !!!long story short I was billed three times ,,,You Suck Verizon and now Ill go to yet another provider cause there are too many fish in the sea to put up with that BS,,, User's recommendation: Do not purchase Total by Verizon
ID
Location
Milpitas, California
New Reviewer
Lied to by there chat
My Verizon bill has increased since Jan 2022,now again it went from $159.26 to $171.00 for a $6.00 set op box that chat told me ALL IT WOULD COST ME MORE!!!VERIZON PLAYS bait & switch games & I'm fed up! Going to turn in all my equipment ^ go somewhere else !
User's recommendation: Don,t do it.
ID
Cons
- Bait & switch
Preferred solution
The price I was told by there lying over selling chat person
New Reviewer
Phoneisntworkingrigj
Phone will not work ight ev. Never has keeps freezing up keyboard won't work the phone is junk and it isn't even the one I was supposed to get and I had to pay for it when I was supposed to get was a 52 and it was supposed to be free. No one will do anything for me I signed a e contract for different *** I didn't get no one will do anything for me never has. I've made a hundred phone calls and nothing has been done about this phone I'm over it I didn't sign an e-contract for this phone I'll take it to your store and I'll throw it at the first person I see. > >
ID
Location
Medina, Ohio
Pros
- Service
Cons
- Customer satisfied
Loss
$400
Preferred solution
The E contract I signed for was a 52 phone for free at $70 a month that's all I want this phone is junk it always has been nobody will do anything about it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOver billing
I have been a customer with Verizon for years. I had four lines on my account. Starting last year my bills kept changing. Once they claimed that I had changed to per billing and charged me $50 extra, I complained and from then on, my bills were never a steady amount. I decided to change my service to another carrier. They got upset and raised my bill from $117 to $141. I cannot open my account to review that bill. Verizon does not respect their loyal customers at all. So disappointed in Verizon.
User's recommendation: Zero.
ID
Location
Independence, Missouri
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer