service customer service phone customer bill internet account fios people problem

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Verified Reviewer
1.0
Details

Update by user Jan 15

We are through with Verizon and have signed onto Comcast. So tired of these monopolies and waiting for the European internet services model to catch on here.

Update by user Dec 17, 2019

Today, as the chat reps and phone rep Amos from Maryland recommended, we searched for a Verizon Fios store where...

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Review
#1734404 Review #1734404 is a subjective opinion of poster.
Service
Verizon Fios Internet Service
Pros
  • Fios internet is very reliable
Cons
  • Lies and billing practices
Reason of review
Order processing issue
Loss
$1400
Preferred solution
At this point a true renewal of services at my current contract rate is in order
Tags
  • Deceptive And Unethical Practice

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
This has been a nightmare so I will try to keep it short. Last week I ordered a pair of Airpods Pro. I got a confirmation e-mail but they never took out the money. called the next day and they told me that I had to verify my purchase with the fraud dept. They were...
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Review
#1728133 Review #1728133 is a subjective opinion of poster.
Cons
  • Lazy and rude representatives
  • Lack of customer care
  • Does not give proper information to customers
Reason of review
Poor customer service
Loss
$271
Preferred solution
Call me and provide ANY form of customer service!!!!!!

No definatly no | Verizon review from Hamilton, Virginia

1.0
Details
I can't believe that after almost 17 years of been with Verizon their customer service department actually is getting really bad, I had try to get to some one for four days and I can't get someone to answer the phone. I'm can wait to speak to some one from the company
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Review
#1722751 Review #1722751 is a subjective opinion of poster.

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Verified Reviewer

Run!!! | Verizon review from Springfield, Ohio

1.5
Details
Went in the store sat there for 20 min, no one spoke to me, 2 people walked in and there store employees went right up to them and signed them in to wait for service, this is absolutely absurd, and disrespectful
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Review
#1721220 Review #1721220 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Greg at the Lakeland, Florida store on S.Fla Ave. was the rudest customer service rep I have ever encountered. ZERO people skills. You don't ask customers (I'm 63) if they are still driving. You don't refer to them as the "older generation" that knows nothing about...
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Review
#1720770 Review #1720770 is a subjective opinion of poster.
Service
Verizon Customer Care
Cons
  • Customer eervice
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Can't believe them | Verizon review

3.0
Details
Verizon told me that my bundle for internet and a lan line was the cheapest out there at $90/mo but I found one for $30/mo. They kept renewing me for 3 years; lying every time I asked if there was a lower rate. Thank God my sister told me of someone else. Verizon stole $1200 from me over 2 years. Shocked
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Review
#1716185 Review #1716185 is a subjective opinion of poster.
Service
Verizon Bundle
Reason of review
Pricing issue
Loss
$1200
Preferred solution
tell the truth
1.0
Details
I just called Verizon again and for the 5th time they have moved the restorel date from tomorrow 11/22/19 to 12/22/19. This is outrageous as I haven’t had service since June 2019, so that will be 6 months without service. Verizon is not putting their money towards this...
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1 comment
Anonymous
#1787265

I'M IN JERSEY CITY, NJ..AND MY EXPERIENCE W/VERIZON HAS BEEN MOST EXCELLENT! MY POWER WENT OUT FOR A FEW HOURS, FORTUNATELY I GOT A CUSTOMER SERVICE REP NAMED ABBY P., WHO WAS OUTSTANDING, IF SHE CALLED ME ONCE SHE CALLED ME 20X OVER THE WEEKEND NO LESS! JUST CAN'T PRAISE HER ENUF..THANKS

Review
#1713078 Review #1713078 is a subjective opinion of poster.
Service
Verizon Dsl Internet Service
Cons
  • Paying high fees for no service
  • No landline or dsl service since june 2019
  • Lack of accountability
Reason of review
I don't have restored service
Preferred solution
Deliver product or service ordered

Horrible Service. No phone or internet for 5 months!!!! No resolve,10 restore dates that never happen. Outrageous! | Verizon review from New York, New York

1.0
Details
Lost my landline and DSL service in June 2019 and it's now November and it's not restored and they keep pushing the restore date because they don't care about these customers. Instead they keep lying that it's being worked on and it's complete BS. They are stalling until the government catches them. Completely fed up!!!! They should be sued by the government or their landline customer
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Review
#1712978 Review #1712978 is a subjective opinion of poster.
Service
Verizon Dsl Internet Service
Cons
  • Very frustrating
  • Will not take care of a customer and do the right thing
  • Have not restored my landline phone and dsl after 6 months

Dont use them | Verizon review

1.0
Details
verizon use to be great, but since ive moved, they are charging me for home phone service that i do not have or never asked for. but yet they keep moving me from one person to another but no one will fix thier screw up. i dont trust them at all, my bill was susposed to be 44.99 and its gone u p till its now 88.00 mostly for a service i dont have very disappointed in verizon
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Review
#1710995 Review #1710995 is a subjective opinion of poster.
Service
Verizon Phone Service
Pros
  • Dont really see any pros
Cons
  • Incompetent customer service
  • Verizon at all
Reason of review
Pricing issue
Preferred solution
stop charging me for a service i dont have

Cell phone service great, FIOS home internet part of company is horrible!! | Verizon review

1.5
Details
Any time i have a problem with home FIOS internet service, i spend at least 1-2 hours on hold waiting to talk to someone, even if they say the estimated wait time is 7-9 mins. There is always a lot of hassle, and automated directions to go through steps i've already gone through- multiple times. Just very frustrating. Resolution to problems does not happen quickly. I never experience this with my verizon phone plan- have had that over 10 years with zero complaints. Not sure what is wrong with the FIOS/internet part of the company. More than ready to switch providers!!
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Review
#1710051 Review #1710051 is a subjective opinion of poster.
Service
Verizon Fios Internet Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution