Verizon
Reviews and Complaints

Cancelled my Fios and was owed some money. They sent me a debit card not a check. call the # and try the web address to try to get a check. website seems to be bogus and phone # gets you nothing. forcing you to activate the card. Now they pump you for more information about you. SCAM!!

A telephone pole was hit by a vehicle and damaged by my home on 9/22. We lost power for approximately 4 hrs. Once the power was restored we noticed that we had no phone/internet/ or cable. My husband reset the box thinking this would solve the issue but it still did not work. We contacted Verizon that evening and the customer service rep instructed us to reset the box which we had already done. We informed him that a pole was hit and felt that this was most likely the issue, but we reset the box again like he instructed us to. After several failed attempts to send signals and resetting the system the rep said that he would send a tech out Monday the 23rd to look at the issue. I left work early on Monday to meet the tech, which never showed. I received a phone call from a tech named Robert that stated I cant do anything because your house is behind the damaged pole which they were fixing at the time. I informed Robert that I lived a block away and I was not the house behind the pole. Robert then said "Well I could look at the pole in front of your house but I don't think that is the issue. Once they repair the damaged pole if you still don't have service give Verizon a call back". The pole was replaced, up and running later that day, still no service. We called Verizon for the 2nd time. This time the rep that we spoke to stated that he was sending a tech out that evening to address the issue, great! We waited and waited. At 8pm we called again and spoke to a different rep who stated that no one is working at that hr and he wasn't sure why we were told someone would be out. We also found out that the previous rep that told us he was sending someone out scheduled a tech to come out Wednesday not that evening. We had the appointment moved to the next day which was Tuesday the 24th with a window between 3 and 5p. I work till about 2:30p M-F so this appointment time would work. Shortly after that same evening I receive a call from an automated service stating that a tech would arrive Tuesday between 2p and 4p, which was not the time the rep told us. Tuesday the 24th comes along, I leave work early for a second time to meet a tech that never shows, never calls, and closes out my ticket reporting that the issue was resolved. We STILL had no service. I called again and spoke to a woman who had stated that there was an outage in my area and that Verizon was addressing this issue. She was unable to give me a reason as to why no one showed or even called to say they weren't coming out. She assured me that this issue would be fixed on Wednesday by 3am. Wednesday comes along and there was still no service. I called the automated service which informed me that the issue was now pushed back to 6pm Wednesday. I spoke to another rep and expressed my frustration with the situation, he apologized and REASSURED me that my service would be fixed by 6pm on Wednesday the 25th. Later in the afternoon I receive a call from Verizon's Cooperate office In New York and spoke to a woman named Amy. She had informed me that she had received my complaint and that they were diligently working on the issue to have service restored. That evening at 6pm no service. We called Verizon AGAIN the rep that we spoke to informed us that techs were working on the lines (mind you there was no one single Verizon truck around) and assured my husband that service would be restored at 7pm that evening. Guess what it wasn't. I called received the automated service again and it now informed me that service will be running by 10am Thursday the 26th. I have never experienced such incompetence, poor customer service and just a total disregarded of my time. I work from home on some days, my husband is completing school online, we have no security system running, no cable or internet. This is totally uncalled for. Please be warned get Comcast or Dish, Verizon Fios is the absolute worst and I am cancelling service with them as soon as I can. I've also reported them to the FCC, PUC, and the BBB.

That's why I switch to AT&t more better then Verizon overcharges you too much and bad customer service with a customer toll-free number and bad customer service on my local Verizon corporate store 33870

Per the recommendation of Verizon, I switched my plan from a 12 GB Monthly plan to their Start Unlimited plan. I checked my download rate with speedtest and had a .01 Mbps download rate. WHAT THE *** I talked to the Verizon store customer service people and their answer was "If the tower is congested, you get a reduced speed." But what kind of congestion would necessitate a 99.998% reduction in speed. That is crazy. Not only that, but the data rates were inverted (was getting better upload rates vs. download rates). I was also told that I could not go back to my previous plan. So I called Verizon. After waiting for more than 30 minutes for a customer representative I explained that I was none too happy with their new plan. After a bit of bantering back and forth, I got them to switch me back to my previous plan. Apparently, all of the carriers are doing this bait and switch to get you to pay extra for bandwidth you don't need. I was also told that with 5G, this issue would not be so bad. We waited 5 YEARS for 4G in our area. In order to provide 5G Verizon would need to install MILLIONS of 5G cell receivers. Good luck with that.

Two days of attempting to get hold of someone in customer service. No answer. Received a Text this morning and it said would reach out to me. That did not happen. So much for your chat line that no one chats with you on. Now waiting for a so call back. They said 10 minutes. It is now 12 minutes and counting.

1st the ivru keeps routing you back to the propaganda about preorder the apple tablet, I ask for billing and it transfers me back to the same message about the apple tablet, I counted 10 times, it will not send me to a person, I hang up and try again and again, when I finally reach a person they can't help, so they transfer to the wrong department, I've spent 3 hours on the phone and also chatting with nothing resolved, so disgusted with them, they really don't care, of course they are good at saying how sorry, so so sorry, fed up! I still can't pay my bill, they have a glitch they refuse to address, they tell me to call my financial institution and when I do they say nothing wrong with the card, it's a VERIZON ISSUE!

I moved in June and provided Verizon with my new address information. FIOS, is not available in N.C. and received a confirmation from Verizon, I would not be charged an early termination fee ($200). Every month since the end of June, I have been receiving automated phone calls stating, I owe $200. Every month, I have spoken to a representative whom states "we see you do not owe anything but, your account has not been updated". I have been hearing the same response since, the end of June. How long does it take to update an account???

I originally signed up for an unlimited family plan for three phones. The agreement was for $50 a phone. This was a year and a half ago. I moved my sons phone to a separate plan. This was to give him more responsibility. No person told me that anything else would change. Oh but it did. My bill grew from $50 a month to $80 a month plus other charges They couldn’t explain. My total bill became $349. I called and they said that unlimited plans are now $80 each. I said I never signed papers agreeing to these new terms. My plan should cost the same. I also cancelled the protection plan because the bill was so big. Ridiculous all the was around. Eventually I will cancel Verizon. I am looking for something else.

I had a Verizon contract. I moved and Verizon wasn't offered at my new residence. I verified my new address. Verizon charged me a $275 fee for cancelling my account. I have wasted soooo much time trying to get the $275 fee returned to me. I have called numerous times-----put on hold for LONG periods of time with no resolve. I have written them a couple of times. Finally, I sent a letter to their corporate offices (certified, of course). I finally got an apologetic call from corporate saying they were returning my money. I would receive a check soon. Then I got an email saying the money was in my account. WHAT ACCOUNT?? I DON'T HAVE AN ACCOUNT!! I want my money send to my address. That was stated before in letters. I will never go back to Verizon. I'd rather do without service.

They r lying scoudrels told me i could get out contract no towers in my subdivision i returned phone then turned me over to collections for $616

Verizon You have lost our business forever! We can never forgive you for the bad business contract and practices. You lied to us and immediately renege on upon signing my latest contract by removing my favorite channels. Then told you can do that but I can cancel my contract without paying $$$ Your bad practices will lead to your ultimate demise.

I went in the store to get a new phone for my work. They told me the mobile hot spot was not included on my contract. They had me sign a 1 year contract to lease a Mobil hot spot . A friend showed me how to access my mobil hot spot on my phone. I went back to the store and they would not let me out of the contract. I took the box back and refused to pay the last three payments well because they lied to up sale me with a another contract. this all happened in 2006 . I was going to get a home loan and seen that Jefferson capital had put it on my credit report. I had tp pay 188 dollars to clear it up. Poor customer service nothing but lies.

I called Verizon about a cell phone that I ordered and was placed on hold for 13 minutes before I was able to talk to Russ in the Philippines. Russ didn't know his butt from *** in the ground so he transferred me to someone else. I was then placed on hold for another 8 minutes and was then able to cancel my new phone and service. I changed my cell phone provider from Boost to Verizon thinking that Verizon would have better service, no such luck!

I had been a customer for 20 years. I was told I could toggle back and forth between Unlimited and 5 gigs, yet when I called to get my plan back to 5 gigs, it somehow didn't take for three months. I continued to get billed for $125 or more despite not needing this service and despite calling every time the bill came wrong. The company will not back date the bills, so I've paid hundreds of dollars for service I did not need. Good bye, Verizon. I'm moving to Google Fi