Unbelieveable

Cancelled my Fios and was owed some money. They sent me a debit card not a check. call the # and try the web address to try to get a check. website seems to be bogus and phone # gets you nothing. forcing you to activate the card. Now they pump you for more information about you. SCAM!!
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ID
#1664731 Review #1664731 is a subjective opinion of poster.
Location
Colts Neck, New Jersey
Service
Verizon Customer Care
Reason of review
Poor customer service
Loss
$36
Preferred solution
Full refund
New Reviewer

The worst customer service I have ever experienced

A telephone pole was hit by a vehicle and damaged by my home on 9/22. We lost power for approximately 4 hrs. Once the power was restored we noticed that we had no phone/internet/ or cable. My husband reset the box thinking this would solve the issue but it still did not work. We contacted Verizon that evening and the customer service rep instructed us to reset the box which we had already done. We informed him that a pole was hit and felt that this was most likely the issue, but we reset the box again like he instructed us to. After several failed attempts to send signals and resetting the system the rep said that he would send a tech out Monday the 23rd to look at the issue. I left work early on Monday to meet the tech, which never showed. I received a phone call from a tech named Robert that stated I cant do anything because your house is behind the damaged pole which they were fixing at the time. I informed Robert that I lived a block away and I was not the house behind the pole. Robert then said "Well I could look at the pole in front of your house but I don't think that is the issue. Once they repair the damaged pole if you still don't have service give Verizon a call back". The pole was replaced, up and running later that day, still no service. We called Verizon for the 2nd time. This time the rep that we spoke to stated that he was sending a tech out that evening to address the issue, great! We waited and waited. At 8pm we called again and spoke to a different rep who stated that no one is working at that hr and he wasn't sure why we were told someone would be out. We also found out that the previous rep that told us he was sending someone out scheduled a tech to come out Wednesday not that evening. We had the appointment moved to the next day which was Tuesday the 24th with a window between 3 and 5p. I work till about 2:30p M-F so this appointment time would work. Shortly after that same evening I receive a call from an automated service stating that a tech would arrive Tuesday between 2p and 4p, which was not the time the rep told us. Tuesday the 24th comes along, I leave work early for a second time to meet a tech that never shows, never calls, and closes out my ticket reporting that the issue was resolved. We STILL had no service. I called again and spoke to a woman who had stated that there was an outage in my area and that Verizon was addressing this issue. She was unable to give me a reason as to why no one showed or even called to say they weren't coming out. She assured me that this issue would be fixed on Wednesday by 3am. Wednesday comes along and there was still no service. I called the automated service which informed me that the issue was now pushed back to 6pm Wednesday. I spoke to another rep and expressed my frustration with the situation, he apologized and REASSURED me that my service would be fixed by 6pm on Wednesday the 25th. Later in the afternoon I receive a call from Verizon's Cooperate office In New York and spoke to a woman named Amy. She had informed me that she had received my complaint and that they were diligently working on the issue to have service restored. That evening at 6pm no service. We called Verizon AGAIN the rep that we spoke to informed us that techs were working on the lines (mind you there was no one single Verizon truck around) and assured my husband that service would be restored at 7pm that evening. Guess what it wasn't. I called received the automated service again and it now informed me that service will be running by 10am Thursday the 26th. I have never experienced such incompetence, poor customer service and just a total disregarded of my time. I work from home on some days, my husband is completing school online, we have no security system running, no cable or internet. This is totally uncalled for. Please be warned get Comcast or Dish, Verizon Fios is the absolute worst and I am cancelling service with them as soon as I can. I've also reported them to the FCC, PUC, and the BBB.
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ID
#1664438 Review #1664438 is a subjective opinion of poster.
Location
Mckeesport, Pennsylvania
Cons
  • Lack of accountability
  • Incompetent customer service
  • Lying about time frame of when the issue was to be resolved

Bad customer service close the Verizon corporate store

That's why I switch to AT&t more better then Verizon overcharges you too much and bad customer service with a customer toll-free number and bad customer service on my local Verizon corporate store 33870
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ID
#1656966 Review #1656966 is a subjective opinion of poster.
Service
Verizon Customer Care
Reason of review
Poor customer service

Unlimited plan? Stay the *** away from it.

Per the recommendation of Verizon, I switched my plan from a 12 GB Monthly plan to their Start Unlimited plan. I checked my download rate with speedtest and had a .01 Mbps download rate. WHAT THE *** I talked to the Verizon store customer service people and their answer was "If the tower is congested, you get a reduced speed." But what kind of congestion would necessitate a 99.998% reduction in speed. That is crazy. Not only that, but the data rates were inverted (was getting better upload rates vs. download rates). I was also told that I could not go back to my previous plan. So I called Verizon. After waiting for more than 30 minutes for a customer representative I explained that I was none too happy with their new plan. After a bit of bantering back and forth, I got them to switch me back to my previous plan. Apparently, all of the carriers are doing this bait and switch to get you to pay extra for bandwidth you don't need. I was also told that with 5G, this issue would not be so bad. We waited 5 YEARS for 4G in our area. In order to provide 5G Verizon would need to install MILLIONS of 5G cell receivers. Good luck with that.
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ID
#1656855 Review #1656855 is a subjective opinion of poster.
Location
Clovis, New Mexico
Service
Verizon Unlimited Phone Plan
Reason of review
Bad quality
New Reviewer

Customer service sucks

Two days of attempting to get hold of someone in customer service. No answer. Received a Text this morning and it said would reach out to me. That did not happen. So much for your chat line that no one chats with you on. Now waiting for a so call back. They said 10 minutes. It is now 12 minutes and counting.
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ID
#1656697 Review #1656697 is a subjective opinion of poster.
Service
Verizon Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Verizon incompetence

1st the ivru keeps routing you back to the propaganda about preorder the apple tablet, I ask for billing and it transfers me back to the same message about the apple tablet, I counted 10 times, it will not send me to a person, I hang up and try again and again, when I finally reach a person they can't help, so they transfer to the wrong department, I've spent 3 hours on the phone and also chatting with nothing resolved, so disgusted with them, they really don't care, of course they are good at saying how sorry, so so sorry, fed up! I still can't pay my bill, they have a glitch they refuse to address, they tell me to call my financial institution and when I do they say nothing wrong with the card, it's a VERIZON ISSUE!
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ID
#1655609 Review #1655609 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$648
Preferred solution
Let the company propose a solution
New Reviewer

Billing Dispute

I moved in June and provided Verizon with my new address information. FIOS, is not available in N.C. and received a confirmation from Verizon, I would not be charged an early termination fee ($200). Every month since the end of June, I have been receiving automated phone calls stating, I owe $200. Every month, I have spoken to a representative whom states "we see you do not owe anything but, your account has not been updated". I have been hearing the same response since, the end of June. How long does it take to update an account???
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ID
#1652825 Review #1652825 is a subjective opinion of poster.
Location
Denver, Colorado
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
I want this removed from my Verizon FIOS account, immediately

Unexpected change in plan.

I originally signed up for an unlimited family plan for three phones. The agreement was for $50 a phone. This was a year and a half ago. I moved my sons phone to a separate plan. This was to give him more responsibility. No person told me that anything else would change. Oh but it did. My bill grew from $50 a month to $80 a month plus other charges They couldn’t explain. My total bill became $349. I called and they said that unlimited plans are now $80 each. I said I never signed papers agreeing to these new terms. My plan should cost the same. I also cancelled the protection plan because the bill was so big. Ridiculous all the was around. Eventually I will cancel Verizon. I am looking for something else.
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ID
#1650330 Review #1650330 is a subjective opinion of poster.
Location
Easthampton, Massachusetts
New Reviewer

Resolved: Disgusted

Update by user Oct 31, 2019

After several frustrating months of wasted time, I finally received my check and the situation had been resolved.

Original review posted by user Sep 09, 2019
I had a Verizon contract. I moved and Verizon wasn't offered at my new residence. I verified my new address. Verizon charged me a $275 fee for cancelling my account. I have wasted soooo much time trying to get the $275 fee returned to me. I have called numerous times-----put on hold for LONG periods of time with no resolve. I have written them a couple of times. Finally, I sent a letter to their corporate offices (certified, of course). I finally got an apologetic call from corporate saying they were returning my money. I would receive a check soon. Then I got an email saying the money was in my account. WHAT ACCOUNT?? I DON'T HAVE AN ACCOUNT!! I want my money send to my address. That was stated before in letters. I will never go back to Verizon. I'd rather do without service.
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1 comment
#1745272

Verizon customer service is the worst . The numbers they give you do not work or your on hold for hours .

The chats are script controlled and always tell me to go to a store evee .

They charge a fortune and never give a refund . Awful business

Resolved
ID
#1648612 Review #1648612 is a subjective opinion of poster.
Service
Verizon Customer Care
Cons
  • Lies and billing practices
  • Billing and customer service
  • Liarsli
Reason of review
Return, Exchange or Cancellation Policy
Loss
$275
Preferred solution
Full refund
New Reviewer

Verizon sucks

They r lying scoudrels told me i could get out contract no towers in my subdivision i returned phone then turned me over to collections for $616
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ID
#1647908 Review #1647908 is a subjective opinion of poster.
Service
Verizon Customer Care
Cons
  • Deceptive sales practices
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Verizon Fios Bad Customer Practices

Update by user Oct 05, 2019

After leaving Verizon because of bad service and misrepresentations made to me, I went for another carrier. Upon doing so I was sent to collections within one month for leaving and not paying Verizon's one sided contract termination fee which should be investigated by the government.

I was sent two letters in one month from there credit lawyers/company. Remember this is being done to me a lifetime customer with never had a late payment!

I'm disabled and a Veteran and on a fix income so making two final (one usage and contract payoff) payment was difficult for me.However I paid them anyway completely with two months and still the letters came. Verizon SHAME ON YOU!!!

Original review posted by user Sep 05, 2019
Verizon You have lost our business forever! We can never forgive you for the bad business contract and practices. You lied to us and immediately renege on upon signing my latest contract by removing my favorite channels. Then told you can do that but I can cancel my contract without paying $$$ Your bad practices will lead to your ultimate demise.
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ID
#1645205 Review #1645205 is a subjective opinion of poster.
Pros
  • Coverage
Cons
  • Liars and thieves
Reason of review
Verizon Fios Contract
Loss
$174
Preferred solution
Full refund
New Reviewer

They lied to me

I went in the store to get a new phone for my work. They told me the mobile hot spot was not included on my contract. They had me sign a 1 year contract to lease a Mobil hot spot . A friend showed me how to access my mobil hot spot on my phone. I went back to the store and they would not let me out of the contract. I took the box back and refused to pay the last three payments well because they lied to up sale me with a another contract. this all happened in 2006 . I was going to get a home loan and seen that Jefferson capital had put it on my credit report. I had tp pay 188 dollars to clear it up. Poor customer service nothing but lies.
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ID
#1640698 Review #1640698 is a subjective opinion of poster.
Pros
  • I like there product line
Cons
  • Just wish they were honest
Reason of review
Poor customer service
Loss
$720
Preferred solution
Let the company propose a solution
New Reviewer

Verizon Has Terrible Customer Service

I called Verizon about a cell phone that I ordered and was placed on hold for 13 minutes before I was able to talk to Russ in the Philippines. Russ didn't know his butt from *** in the ground so he transferred me to someone else. I was then placed on hold for another 8 minutes and was then able to cancel my new phone and service. I changed my cell phone provider from Boost to Verizon thinking that Verizon would have better service, no such luck!
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ID
#1636609 Review #1636609 is a subjective opinion of poster.
Service
Verizon Phone Service
Cons
  • Zero customer service
Reason of review
Problem with delivery
Loss
$319
Preferred solution
Full refund
New Reviewer

Charged for Service I Canceled

I had been a customer for 20 years. I was told I could toggle back and forth between Unlimited and 5 gigs, yet when I called to get my plan back to 5 gigs, it somehow didn't take for three months. I continued to get billed for $125 or more despite not needing this service and despite calling every time the bill came wrong. The company will not back date the bills, so I've paid hundreds of dollars for service I did not need. Good bye, Verizon. I'm moving to Google Fi
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ID
#1634232 Review #1634232 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$180
Preferred solution
Full refund
New Reviewer

Deception - Lies - More Deception - More Lies!!

Review would be ZERO STARS if that were an option!! After many years of being a devoted and loyal Verizon customer (and my bill continuing to rise), I decided to switch to T-Mobile after my credit was run by Verizon just to purchase (and pay cash for) a new charger. In order for T-Mobile to pay off my contract, I needed a final bill (which I do not receive in the mail) so I went to the Verizon store to have them print one out for me. You would think I asked them to fly me to the moon!! After several requests to several of their personnel and many more minutes, I was given a copy. T-Mobile issued the full payment with a Virtual MasterCard. Now it is back to the Verizon store to cancel service and pay a final bill. They said they couldn't process the card. All they needed to do was either scan the card or input the account number. Ended up calling Verizon Customer Service (not suggested since it takes FOREVER to actually speak to a live person, if you can ever figure out how to get to one!!) Spoke to Christine who processed the payment (quite easily, I might add). She asked me about a JetPack that was on my account. I had no idea what she was talking about. Seems the "free bundle" of items that came with my phone weren't free at all!! Very deceptive selling tactics. I was told the two-year contract I signed (on their tablet) was only for my phone. Now I find out I have been charged $15/mo for a JetPack I don't even need, use or want. Just found out today it is for accessing the Internet!! Don't need - I get my Internet thru another provider, always have, always will!! Christine said she would take that off of my billing also and that I would not be charged for anything. My next bill would show a ZERO BALANCE. I just received a new bill from Verizon. States I am now stuck paying Verizon $15/mo for the next year (or I can pay the early termination fee of $175!!) for a not needed, not wanted, not used JetPack!! I am a Senior on a fixed income. And when I called Customer Service back after I received a bill . . . all Marla could do was say, "You have to read the contract you signed!" Only tells me their Sales Staff can lie and deceive all they want. Verizon really doesn't care about their Customers . . they only care about taking your money!!
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1 comment
#1737809

You seem to have made a couple of mistakes: first, you didn't read the contract to see what, exactly you were agreeing to and second, you apparently failed to verify each monthly statement from Verizon and your card company to see what was being charged and by whom. This is how we learn.

Your choice now: either cancel and pay the early termination fee or continue to pay for another year.

The third option is to cancel, make sure they cannot charge your card by cancelling it and take the minor "hit" to your credit score. Up to you.

ID
#1634156 Review #1634156 is a subjective opinion of poster.
Service
Verizon Internet Service
Pros
  • Coverage
Cons
  • Wait times of 30-60 minutes
  • Cannot get real person on phone
  • Deceptive sales tactics
Reason of review
Not as described/ advertised
Loss
$180
Preferred solution
Let the company propose a solution